I was a patient there I was in recovery when and Sara was the most helpful tech that work there five star review

Though the event of being Baker Acted by Dr. Ruiz via a telehealth screen from what looked like his vacation spot, the University Behavioral Center's staff was very amicable and gentle in dealing with the likes of many violent patients. Particular shout out to Alexa, Petro, Darnell and Spearmon. read more

University Behavioral Center - Away from my wife on New Years Day for 1/2 the day. Asleep by 8:30 PM. Being wrongfully Baker Acted is no small matter. - Counseling & Mental Health Near Me - Orlando, Florida

I strongly urge anyone to reconsider seeking care at this facility. My spouse repeatedly reported serious medical symptoms, but staff dismissed his concerns until his condition became critical and he began vomiting blood before finally sending him to the hospital. There was a clear disregard for his documented medical needs and overall wellbeing. Based on our experience, this facility showed a troubling lack of urgency and care for patient health. read more

university Behavioral center is a deeply unprofessional organization that treats employees as disposable. I was terminated without transparency, and without even the most basic respect for due process. Leadership operates with zero integrity, hiding behind poor excuses rather than accountability. This is not a workplace that values people, fairness, or professionalism. It is a toxic environment built on fear and favoritism, where hard work means nothing and loyalty is ignored. Anyone considering employment here should think carefully -- your effort will not be respected, and your job security will always be at risk. read more

My wife was in there after suffering a breakdown, and it's evident they were just there for the money. They run it like a penal institution, no guidance, and she was there for a week and saw a doctor once, and refused to discharge her on the weekend because the doctor says he doesn't release over the weekend, I think it's just to bill the insurance company. She is fine now, but we are going to the TV news and seeing a lawyer. These people need to be investigated. I know that some of the things she told me about this place are probably against the law. And when the EOB from the insurance arrives, we will review it for any false charges. Don't let someone you care about, or love be confined there. It's run like a penitentiary. Bad food. Poor care and very unorganized. I am going to sue them, even if I have to pay for an attorney upfront. You will not treat my wife like you did and abuse her without someone getting fired over this. If anyone reads this and wants to be a witness, contact me on my cell at 352 816 4307. she was in there last month so if you were there, please call me, and we can share an attorney. read more

I am process of filing legal action against this place. I was assaulted 4 , times while I was there. $2000 cash along with many items of clothing were "missing", I never received an compensation or was given the opportunity to be reimbursed. The nurse, on Harmony, Sheila assaulted me and another assault occurred by an orderly that put me in a medical hospital for a few days. That visit required a CAT scan and MRI. They actually expect my health insurance to pay for over $100,000 plus bill due their violence on 57 year old 5 ft tall grandmother is unbelievable! I was repeatedly denied my right to talk to my attorney. They intentionally milked ever last medicare payment they could. I rarely saw the doctor and the billed for services she did not even do. Gisele Maxwell gets better treatment prison than the constant neglect and physical abuse, I was prolonging subjected. I refer to it a "tour in Vietnam War". Destiny, my nurse was pitiful. She and others including a black male nurse that works at night forced and held me down a gave me nonprescribed shots against my will. I was not able to breath on more than one occasion, Good luck surviving this place, I am going to continue to warn the world forever about this living nightmare. This stuff is just the beginning. read more

Do not send your children here! I was 17 when my mom baker acted me. Im 23 now, 5 years later & I would never in a million years wish my experience on anybody. It's extremely inhumane. These people just want help not to be treated like animals, it breaks my heart.The reasons why i had a horrible experience personally is because one they drew my blood without my moms consent, i believe my mom even told them not too. i was also out on the boys side for the first night i was there. So when i woke up i was terrified. i dont think i even knew what was going on. Theres alot i dont remember my mind probably blocked some of the details. They don't even allow boys & girls to be together at all. except when eating if i remember correctly. Also this might have changed within the years because people have started to advocate for it which i love but the paper scrubs is insane. So easily rip able it's just horrible. i felt so dehumanized. I honestly hope this place gets shut down. Do your research on these places. They just want the patients to be heavily medicated they don't care for your wellbeing. read more

This place is a scam. They did not help me with a severe mood disorder. Falsely claimed they did an evaluation. I am on supplemental oxygen and the left me tethered to a stationary unit. I developed blood clots in my lungs when I was there, because they refused to allow me a unit that I could walk around with. Their lack of medical knowledge was very scary. The doctors walk around and talk for just a few minutes and claim they are giving medical attention, when the truth is they are giving patients the bare minimum. I told the psychiatrist I was having trouble sleeping, and because he saw me out cold after a sleepless night, he assumed I slept all night like that. I tried to explain to him that was not the case, but he cut me off. I had very serious anxiety issues and he wrote off as having emphysema when it was more than that. But his explanation allowed him to do nothing. That is exemplary of the medical treatment you will get there. The staff does not listen nor pay attention. They only see and hear what they expect, not what is actual. They are authoritarian and don't listen to patients. If you need to look for resources because of your situation on the internet, they refuse saying you should work on your recovery even though you're not there for substance abuse. Apparently, looking for resources to help you isn't important. Ask for medical treatment that is being neglected there, and they will say they are not that type of facility which is crazy, because they are supposed to grant access to medical treatments that are necessary even if they have to use someone else outside of their organization. This facility is exactly what is wrong with mental health treatments in this country. read more

I baker acted my son because I wanted to get him help. Unfortunately, what happened to him in there has caused even more helplessness and my son not to be well. I trusted a system and a hospital that has made my son worse. Tristian Haardt was very rude to me and he was horrible to my son. He called my son crazy. How does that help a person that is need. He was denied his underwear. My son came home smelling with a rash. Do not send your loved ones here. read more

Company of frauds. Sent me to collections even though Ive never even been there. Very unhelpful staff, I called multiple times telling them they were incorrectly billing me, and they just ignored me. I have filed an identity theft report because of them and will be placing a lawsuit if they don't take care of this issue. read more

My husband is currently admitted here, voluntarily. It takes 10+ calls to finally reach someone and you can only speak to your loved one after 5 pm. My husband went in (mostly) mentally stable and yet has no idea what's going on, when he's supposed to leave etc. when I talked to him last he told me they were not giving him his medications that he was on before entering the facility (he's recovering from a 3rd degree burn / skin graft) you think they'd consider that.. nope. I had to call and bitch out whoever answered. Then my husband tells me he has no clue what meds they started giving him because they don't even tell him. This morning I went to visitation. (Which is only 3 days a week... understandable I guess) I was told 3 times prior by 3 different people that I could bring my 15 month old with me to see his dad. I come into the front and immediately denied because I have nobody to watch my son. I of course ask to speak with someone higher and I get attitude.... But my son got to see his dad. So that's nice... but why work there if you're going to argue about someone wanting to visit their family? Only pros is that there are a couple activities (my husband likes the workout center and the basketball court) and he says they serve decent meals. I will be updating once I finally get a chance to speak with my husband regarding his experience (whenever he comes home that is..) As a family member, I hate not having any peace of mind. I don't get updates, I can hardly get in touch with my loved one once a day (if that) .. and 90% of the staff is rude and seems to hate their job. I wish I could've read reviews before he was transferred here. read more

Harmony unit is a mess..Linda the nurse is a huge bitch...Regina the tech is a cunt..she doesn't have a compassionate bone in her body. The short male doctor is completely useless..he laughed at me when I was still having self harm thoughts..the staff will laugh at patients and be flat out mean to them. I'll never go there again. read more

I just came back from here it was amazing 10/10 the staff was kind the meals are good and not like hospital food. The only thing is the hospital night nurse Ms.Carmen in the kids unit she has a bit of disrespectful part and doesn't do anything to help. One of my friends in the unit had a panic attack and the nurse just stood there while we were trying to help him. But over all I would 100% recommended this place Mr.AJ is the one tho read more

Scary. They put high functioning, stable people with their problem patients. No real help for the non-problem patients.

It was horrible there a patient came into my room and used the bathroom and scare me to death he been cursing out the nurses all day when I confronted him he said he had to go to the bathroom no staff member cared that I was scared I had to ask 10 times to see a supervisor about it. Also the staff members complain about the staff having problems being shorthanded and complain about the other staff members which stresses us out as patients and we're there because we needed not stress out about stuff I made the best of it and got what I could out of it some of it did help me I think some of the employees need to be patients I made the best of it for the 6 days I was there read more

For the love of GOD do not send your child here. The adult patients were trying to break into the adolescent unit several times. They bring roommates in and out through all hours of the night,NO COVID PROTECTION. They put girls on the same hallway as the boys. Zero communication. None. You can not even reach a human being to check on your child. Ever. After the three day hold they try to keep them longer as to get more money from insurance. When you push back about this they tell you that if you release your child they will not send them home with scripts for their medication. SHUT THIS PLACE DOWN!!! read more

They simply just do not care for you, it's sad to think this is where people with mental health issues go! They play tv all day and make u draw like little kids! The workers don't show compassion and care for you as well as dr. S , is very cold and doesn't really seem to care ! Find a good treatment center for your fellow human that needs help not this place read more

For the love of god don't send anyone you love here and don't go yourself. I wouldn't even send my worst enemy here. This is a prison labeled as a mental health facility. The first thing they do is strip search you and make you change into scrubs. Even if you come voluntarily, unless you fill out a waiver that says you admitted yourself, they'll make you stay for the mandatory 72 hours. You only get 30 min - 1 hour outside time, tops and they decide when you go outside. Your only other options are watching Good Morning America (they don't change the channel) or color in coloring books. Staff is very rude and honestly bullies the patients. Men and women are not separate. They will "forget" or even refuse to give you meds you are previously taking such as birth control even if someone dropped it off for you. No individualized plan of action, only group therapy. You will see a psychiatrist once a day for 15 minutes and they will be the one to evaluate whether to extend your stay or not. You essentially cannot express any kind of emotion because even crying is considered "a form of insanity." You have to pretend to be as normal as possible in order to get out. You will need therapy just to get over this experience. If you don't already feel mentally unstable, this facility will 100% make you feel that way. Do not come here for any kind of rehabilitation, please!! read more

Unskillful staff, disorganized, treated my mom like an animal.! They didn't give my mom her asthma pump or any of her clothes. A lot of miscommunication, nobody knows anything, and they didn't provide her a translator, which is unbelievable. The day of the discharge, she was waiting for me outside.! How is it possible that you are treating people that are seeking professional help like animals? They didn't call me to let me know what time she was discharged. She called me and then seeing her outside in this hot weather waiting for almost an hour was heartbroken! She looked like she didn't shower for days.! I will not recommend this place to anybody. read more

I would give zero if possible. If you bring your child there for help, no one will ever call you back and give you any information, they completely cut you out of the process. When you call and beg for information to multiple people so you can work on an after care plan, they will all say... someone will call you back but no one will. When you leave messages for higher up... no call. They do not value the parent or have any thought of involving you are a partner in their care. read more

Please don't send yourself or anyone you love here. Upon intake, i was left in a lit room with hard chairs and a blanket for 8 hours. When asking the behavioral techs their background, most had worked in prisons before this job. One day i got frustrated at my situation and started crying, and the nurses yelled at me to say "DONT LET THE DOCTOR 32 YOU!" This means he can keep you for 2 more days without your consent!! When asking the nurses for a medication that helped calm me down (that I'd been on for well over 6 months) they refused. No family or individual therapy was given. Groups were lead by the techs which had no background in psychology or therapy. They gave you no privacy. If you said "hey, I have this coping mechanism that really works for me" they wouldn't let you do it. Most of the time we did elementary school level "Icebreakers" as our "therapy". There was no CBT or DBT performed. The psychiatrists there sat with you for a minute a day with no knowledge of your case. I have a psychiatrist and they refused to work with him or even ask him about my case. This place is a prison. Do not go here. You will not have anyone who genuinely cares or knows what they're doing. Plus, I was let out well after 72 hours when i showed no signs of being suicidal or a harm to myself. DO NOT GO HERE read more

This place from personal experience was terrible. I asked for Neosporin because I scratched my arm open, they did give me anything for it. I got woken up at 11:15 as soon as I started to fall asleep just to see a doctor. I'm an insomniac I can't fall back asleep after things like that. ALSO not only do they strip you, and search you when you get there the bathroom door wouldn't even close properly! I hated the 5 days I was there. read more

I give this place a big F - please be ware of all the lies in admissions/ with the Staff The nurses and more.. I was told by admissions they called my insurance company and said that everything would be covered 100% only to find out they are charging me 250+ a day then on top of it the nurses are telling my child they have called me three times and I am not answering my phone they have not called not one time then my child was being diagnosed as being bipolar now she's being diagnosed as major depression disorder if you can avoid this place I would at all cost... I was also told that my child would speak with a counselor and everything went fine and she would be out of there that night come to find out now they want to keep her for five days that is the max the insurance will pay five days...I was also told that that night they would call me between six and 630 and give me the information on my child and I would come pick her up I sat in their parking lot for 3 1/2 hours then finally to call and be on hold for 40 minutes all to find out that no she had been admitted and they are keeping her for five days for posting a picture and stating she was suicidal all social media she's 14 years old and just starting high school it's called adolescence and the school told me to bring her there to be evaluated... nothing but lies and a sponge to soak up all your money.. durning this covid situation- no visitors or parents allowed in the building - you can call n talk for max 5 minutes from 5 pm to 830 pm only....... BE AWARE....... read more

Please don't send anyone there. No communication with us the parents. Finally had to get her out, forcing us to sign papers leaving AMA. Thinking about getting a lawyer involved. That's how bad it was!! read more

Someone I love deeply recently went here. I was disappointed that the counselor contacted me once, but stopped after that. They broke their own rules and released my loved one without a direct doctor appointment! They dropped the ball and negated the positive effects of the treatment! Laziness unprofessionalism. read more

As someone who was in this place for a little over a week if I'm remembering correctly it was TERRIBLE. My roommate was super kind and informed me that they let her know I was coming so she checked all day to see if they changed sheets from the person before me and they DIDNT I didn't fet clean sheets ever. I got 2 minutes to shower and I have very curly hair so I usually would just rinse off N not even bother trying to wash my hair. Treated like a literal animal. 2 ppl escaped while I was there. However there were 2 techs there who We're quite kind to me. read more

ANGRY PARENT All staff are trained to keep the beds full with insurance-covered patients. Do your research. I did, and I was shocked. UHS is the parent company of many local rehab lockdown facilities, and they are the worst offender. Do your research before surrendering your loved one to a place like this. My child was distraught in an isolated incident and should not have been Baker Acted. My spouse made the call from another room. When I realized what was being done, I yelled into the phone, "Don't Baker Act my child." But the machine had already been revved up, and before I knew it, police and firemen invaded my home, cuffed my child, and drove off. Please, if what you're dealing with is a one-off situation, do not do this to your loved one. With the help of a lawyer and by cutting off payment (key), we were able to get our child back. But now it's happened--can you relate to feeling heartbroken because of a breakup and spouting off that you'd rather be dead? Then suddenly cops appear, you're in handcuffs, soon after strip searched, then released into dark hallways in a place where others scream into the night, and you're scared and confused but no one will tell you what's going on. I have no idea how long it will take for my child to recover from this experience. read more

Really nice staff. I can't stress that enough. You only get out what you put in so that's probably why there's some negative reviews for ubc but my experience was amazing. The food is great for a hospital cafeteria, the salad bar is especially good. Group is helpful and there's lots of games/cards/activities to keep you busy throughout the day. The psychiatrists are nice but you have to be completely honest with them so they can help you best. I hope I'll never need to come here again, but if I do i know it'll be a good experience. read more

I would not suggest this place to absolutely anyone. I got backeracted there 3 times each time was hell and it just got worse. The girls and guys aren't separated they treat you like shit. It's literally a prison if u don't have clothes they either don't let anyone drop stuff off or they make you wear nasty hospital paper scrub like clothes the bed awful it's pretty much like a prison. They force food down your throat like that's gonna make you feel any better they have 1 time where u can do active stuff other then that you sit in a room for majority of your day. The doctor prescribe me meds that had to be change like 3 times in just 5 days of me being there it was awful I do not suggest this to anyone unless you wanna feel like even worse then you already did. read more

Why mistreat someone so bad and then bill them for it. And press legal charges on them for their suffering. If i had a bad experience with any other business and made a complaint for the mistreatment. You would think the employer would discipline its employees and not the customer​ This is a year later and now i am facing a year in jail or probation. I am pregnant and expecting my baby soon. I am awake all night worrying if my baby will have to go in foster care if i go to jail :( i am no longer willing to seek help from any of these facilities. You will no longer make me suffer and make me pay money for it and charge my insurance. I am now determined to find other ways to cope with my condition. read more

My stay at ubc was great the staff was very kind and caring it was a lot of people that they had to be there for but some how made it work they really have a lot on there plate every one not just us the patients every one asked the staff on the floor to do something i seen staff read books to people that couldn't read get yelled at Spit on and kept smiling I was on tp1/tp2 they was great people I could not believe how nice they treated me one staff took out his time to speak with me to see how I was doing right after he was done talking to me he ask someone else how you doing and had a 10 minute conversation with him to make sure he was feeling ok the groups was ok their was a couple us that like doing music so the staff turned on some beats and let us Rap and sing Music is very relaxing That was nice I enjoyed paying card with the techs watching comedy making jokes going out side took my mind off things I was going through thank you Mario,Richard,Christie,Monica,Maverick ,Lisa ,George ,Jackie ,Gary, Lorraine You Guys are wonderful people and thoughtful thank you guys so much I'm doing better Frank. read more

This was the WORST hospital I have every been to. The doctors were awesome, but I only saw them twice for about 15 minutes each time. The staff was completely awful. First of all, I checked myself in for more attention and increased therapy. I was not a danger to anyone. Despite this, I was treated like a prisoner (not that anyone in there who was Baker Acted should be treated any less either, just saying for all you stigma believers out there). Within my visit, I was constantly ignored and lied to anytime I would ask for anything. I would have to stand at the nurses station repeating "excuse me." over and over again, to no avail. Late in the first night, when I discovered this awful service, asked for a release for discharge form. I had to ask a total of 6 techs and nurses before I finally signed the form late the next morning! There were several times where I needed simple information from the staff. I got a cordless phone for my husband to listen to the conversation. He was so disgusted that he called the manager of the hospital and complained. My husband is very passive and NEVER initiates confrontation. This was that bad. The staff refused to speak to any of my current doctors to find out anything about my background with my bipolar disorder. All they ever did was assume that since I was there that I was such a danger and needed to continue to be locked up and ignored. The last (second) morning I was there, I attended a group session where a tech was hosting. The tech was explaining that the nurses and techs ignore us because we won't leave them alone, like this was a valid reason. I immediately spoke up. How the hell is this okay?? Upon admission, you are not given a tour, a schedule, or rules of the facility. You are brought there, strip searched and told nothing and when we inquired we got no answer or lies. It's sick. Why would someone who is feeling down about life want to be treated like this?! Several other patients experienced the same problem of trying to get the form (that is our legal right to get) when they asked. One man couldn't even bring his service animal into the hospital!!!!! He was Baker Acted, forced to that facility and they wouldn't even give him his LEGAL right to his service dog! I am so beyond disgusted with this facility and will never recommend it to anyone. There is no excuse for anyone to be treated the way all the patients there are. I will be sure to do everything I can to detour anyone away from there. read more

I had high hopes that University Behavioral Center would help my 20 yr old son after speaking to Marlene, the dir of admissions, but after waiting 1 hour, he saw a social worker? who determined that, since he was not a danger to himself or others, that there was nothing else to offer him and he was instructed to go home. What? No referral to a counselor, clinical social worker, psychologist, etc.? This is one of the biggest problems with the mental health industry. I guess the phrase "helping profession" is an oxymoron! read more

Dr. Aziz and his receptionist have no interest or care for the wellbeing of the patients. I went there to get help I think I needed. The doctor ignored all of the symptoms I gave him and wrote a prescription within 10 minutes. The medicine made me extremely nauseous and anxious. I told Dr. Aziz about my symptoms the next two times I met with him, and the only thing he suggested was for me to "take tums." I understand he has plenty of patients and it's difficult to personalize with every single one, but the lack of effort and concern is repulsive. I wouldn't suggest this location for a psychologist. read more

If I could give this place a 0 star I would, I am an ex-patient from this place and I've seen first hand how they treat the adults in the mental health part of the building. This place is like a prison and the staff is the officers. You're not allowed into your rooms unless you get a staff member to unlock it for you, and even then they are reluctant. They keep it freezing on the unit and we're only given a sheet and two really crappy blankets. I had asked a staff member to unlock my door so I can going to the bathroom and the staff member waited outside my door until I came out. You have zero privacy in this place. The staff is also very cold and unwelcoming. Also half they're staff is homophobic and transphobic, and they're basically just bullies. Do not send your kids or yourself to this place. I volunteered admission because I was struggling with an eating disorder and when I told my psychiatrist about it he asked" what you don't think you're pretty", he also put everyone in my unit on the same thing and when we came to him about our side effects he ignored them and told us to keep trying it for a few days. I was told I would be there for three days and they kept me for a week, just because they wanted the money they could gain for me. Please do not go here my mental health got worse after this place read more

The workers that I have encountered are very nice and helpful. In particular, Dr. Parvez is the best and would highly recommend to anyone. B.G. read more

this is the worst facility i have ever encountered. the staff is rude, inconsiderate, condescending and just plain incompetent. my daughter sat in the same clothes for 3 days, no shower, or wash up which is a mental trigger for her. they had no idea what her medicine dosage so they gave her a portion of her meds and then said she wasn't responding. they don't do screenings for covid, most don't wear masks, there is nobody sanitizing the areas, they are conducting groups of sessions with no barriers, people coughing all over the place. they violate hippa laws. we explained that there was a standing court order for her to be transferred to another location but they wouldn't release her, placing her in danger of being in trouble with the courts for not following the court order. one of the therapists accused me of being a danger to my daughter because i raised me voice when trying to get information about my daughter's treatment after getting the runaround multiple times.i hate this place. do not send anyone here please, please, please don't !!!!!!! read more

this is the worst hospital i've ever been to, i got baker acted due to suicidal tendency. the staff is TERRIBLE! no covid protections what's so ever. the janitors "cleaning" is an absolute joke. the techs make fun of you and gossip behind your back. i remember a young girl being frustrated with staff. the girl told a tech "im in here because i wanted to kill myself" and the tech responding with "Girl, bye." i was shocked and felt so terrible for that girl. they invalidate your feelings, give u placebo meds, you're NOT allowed outside whats so ever unless you're walking to the gym. they put me on the boys side for the first 2 days, stole my sanitary pads, my book, and my journal. invalidated me for my nervous tic even tho my psychiatrist diagnosed me with extreme anxiety and nervous ticking. sometimes they wouldn't let us go to the cafe to eat if the boys were acting up. we would stay in the dayroom for all 8 hours of the day, sometimes for breakfasts, lunch, and dinner. which is triggering for me because i barely moved around and was staring at the same wall all day. the therapist tried to give me pills the first day i got there. the soap we used to wash EVERYTHING was dawn soap. they give u 2 thin ass blankets and a extremely uncomfortable and thin twin mattress. food wasn't too bad. probably the best part of my stay which is pathetic because the food was mediocre. overall please don't send your child here, it's so bad. read more

I came into the center at 10pm on a sunday for baker acting as an adult and i wasn't seen until 3 am on monday morning. the nurse didn't speak english, the psychiatrist had absolutely no clue how to take blood pressure (i had to tell her how to do it, honestly). They changed my medication without telling me or consulting a doctor and caused me to have a seizure that required a week of hospitalization. I was treated like a criminal, even though I was only there for suicidal ideation. They simply tranquilized any patients they didn't want to deal with. Don't send your loved ones here, they'll only get worse. read more

I looked in to University Behavioral to get help for my son who has ODD, the website and the person I spoke to on the phone prior to taking the 1-1/2 hour trip to the facility both claimed this was the place to go for help. We didn't even make it past the intake clerk. She took down all our information and brought it to the psychiatrist. He never once came and spoke to us personally. Five minutes after taking it to the psychiatrist the intake clerk comes back, doctor doesn't feel my son should be admitted. Mind you he has recently attacked his sisters and has attack me in the past. The reason he wont be admitted "we only admit those who are a danger to themselves not others". Um ok....thats not what the website claims. Needless to say I feel as though the system is once again failing my son. We have been so desperately seeking help for him, yet no one seems to want to help before its too late and he ends up in juvenile detention or jail. read more