I had an emergency no heat issue, being my grandmother is in hospice at her home, and I 1st called the gas company my grandmother has a repair contract with, they ended up red tagging her furnace to a severly cracked heat exchanger, I called a few other companies, explained the situation, they simply asked me a few questions and quoted me over the phone for a emergency furnace Install, the best price I got was $5800 and was told it would take 9 business days to get it installed. I contacted other family members for advice on what to do, and my cousin suggested I contact Universal Temperature Engineering, that he had used them a few times over the years, and was very impressed with the companies honesty, workmanship and pricing.
So I called them at 9:30 pm on a Saturday being they offered 24 hour emergency service, and a gentleman was at our door I. Less than 30 minutes, he confirmed what the gas company had said. Once I explained my situation with my grandmother, he stated he could help us immediately.
I asked him the cost, and the price was $4300.
I asked how long would it take, he said they had a unit in stock, let me make a phone to the owner.
He came back to us with, the owner is picking up the furnace from their shop and would be here within 45 min.
The tech started removing our old furnace, I asked him what he was doing, he simply stated we are replacing your furnace now. I was completely blown away by this !!!
Sure enough. The owner arrived with the new furnace, and to out surprise, rolled up his sleeves and said you'll have heat in a couple of hours.
I was in disbelief ! To say the least.
By 1 am we had our new furnace completely installed with required sheet metal to adapt new furnace to our duct system and new thermostat !!!
When it was time to write the ck, he asked what his employee quoted us. I informed him he quoted us $4300.
He said we let me see about that. He sent the tech back In to finalize our bill as he pulled out of our driveway, the technician began to apologize for his error in the price and handed us the bill. It was written for $2400 total, with a side note from the owner on side of Invoice, saying sorry for my grandmother's situation, and will keep us in his prayers.
We were completely floored, my grandmother began crying and saying a prayer for the owner, and Jeff the service Tech.
AMAZING COMPANY TO SAY THE LEAST.
This company reinstated our faith in humanity !!! read more