Owen was great to work with. Super responsive and reachable always on his cell. Good quality work,…read morecame back to touch up a few things. Reasonable price. Showed up when he said he would. Can't ask for much more. Would recommend.

They never were able to make the scheduled time for the estimate. They never ended up reschedulingread more

Wow, someone who cares. We have a large three story lake house surrounded by trees with a steep…read more12/12 pitch roof. Had trouble finding a contractor willing to take it on at a reasonable price. Legacy did all they promised at a reasonable price. Jose, their foreman and his eight man crew roped themselves to the roof and finished the house and outbuilding in two days. Incredible hard work done well. Highly recommended.

Did a good job. No complaints at all. Better price than anyone else. Job only took one day which…read moresurprised me a lot.

Does great work and exactly as promised. We had a large job and the work was excellent. I would…read morerecommend this service to anyone for and help

Very unprofessional. I would give negative stars if I could. Gave us an estimate to do some tile…read morework. We accepted the estimate and he set the dates for the work. Eric never showed up to do the work. I called him and texted him but he never showed up. He finally returned a text a week later and said that he decided not to do work in Alpena. Fine if he does not want to do work in Alpena but should have been after he honored the commitment he made to us. Rude and unprofessional.

What a great company to hire. So professional, great/fair pricing, quality work, and accommodating…read moreand in every way. We had an addition put on our house and Lance was a great find! He and his crew were all of the aforementioned. They constantly went above and beyond our expectations and his recommendations for other trades were spot on. I will use him again and recommend him to anyone doing any type of building. Great guy/ great work, fast, Knowledgeable and constantly with the level out to make everything precise.

Would not come back for warranty work cost me another 400.00 to fix his garbage work no phone call…read morenothing said he'd be here for 2days and no show

Keith and team have done an amazing job at our family cottage. He is someone that can do it all! He…read morehas helped our family with small and big jobs. Everything from rewiring electrical and installing a ceiling fan to helping us in a time of need when we had a pipe burst inside the cottage this spring. He can honestly do it all and doesn't cut corners. At the end of the day, it's about your family being safe with the work that was just done. It's hard to put value on that, but Keith brings that value. Would recommend to everyone.

We had Family come out and install a new furnace for us. From the initial call to the day of…read moreinstallation we felt like we were treaded like Family. We highly recommend Family Plumbing and Heating and will continue to use them in the future.

I'll be posting a very detailed review complete with model number and a price breakdown later today…read morebut I wanted to get this out quickly to save anyone the mistake of using this company. First they don't and WON'T give a parts and labor price breakdown on their estimates or invoices which should have been the first red flag. I've used this plumbing service before but didn't require any expensive parts previously. Their labor rate is high but you get what you pay for in my opinion so I don't mind that. However I received an estimate for $1600 for parts and labor combined to replace a pressurized well tank and again they refused to separate it. I figured that it was a complicated installation because I priced the tanks and they cost around 4 to 5 hundred dollars. We were without water so I agreed to the estimate. They came on Friday but said they couldn't complete the job until Monday due to parts availability even though the parts are available at every local hardware and big box store. Monday came and went after being without water all weekend and they stated that the parts came in late and that they couldn't finish until Tuesday. I was extremely surprised when the plumber called me and said that he was finished after an hour. ONE hour of labor and a $500 tank cost me $1600. I believe their labor is $160/hr. I'll be posting the exact model number when I get home so everyone can see exactly how much they overcharged and actually just plain price gouged me. My fault for agreeing to the price but shame on Family Plumbing and Heating for not being more transparent with their pricing, not hitting promised deadlines and doubling or even tripling the price of parts when people are desperate, just want running water, and unnecessarily removing a part that was working but leaking a little to shut off water to the house for the whole weekend and putting us in a position where switching companies would have added to the time that we were without water and creating a desperate situation. I have cancelled my service contract with Family Plumbing and Heating and I'll be using J&P heating and cooling going forward. Hopefully this will save a few people from being ripped off.

Unreliable! Untrustworthy! Unacceptable! I had an…read moreappointment for service for over two weeks. I drove up north to my cottage for the appointment. Jennifer told me they were too busy that day. Rescheduled me for the following morning. When they no-showed I called them and she said they "forgot about me." They apologized and said the owner Chris would call and come out that night. They no-showed again and I never heard back from them again. The worst of the worst. Zero concern for customer satisfaction. Take your business somewhere else.

Over the last 10 or 15 years, we have had ODS install garage doors at our home in Gaylord, for a…read morerental and then again when we retired to another house in Wolverine. All three experiences were very positive. Staff were competent, professional and courteous. We have never had any problems with the doors themselves. The oldest of the three doors is at the rental which we still have and it's still functioning well after 12 years. We recommend them without hesitation! Kim and Ric B.

We recently hired Bob for an ambitious painting project as we prepared to move our older parents…read moreinto their new home, and we couldn't be happier with the experience. A veteran who recently started his own painting business, Bob was at our project almost every day, often working long hours to make sure every detail was perfect. What set him apart was not just his painting, but his willingness to go above and beyond. With his background in electrical work and general construction, he offered help on projects outside of painting and even became my point man for meeting and coordinating with other trades. Since I was managing much of the work remotely, Bob kept me updated with regular photos and flagged questions whenever decisions were needed. He also helped solve unexpected challenges--like coordinating a fix when our new appliances arrived an inch too tall for the cabinets. Bob's dedication, reliability, and problem-solving made what could have been a stressful process smooth and manageable. I would highly recommend Bob and his business to anyone looking for outstanding workmanship and someone you can truly count on.

We have used the company for painting an entire house, our front door, and a screened in porch…read more They did an awesome job with great attention to detail. The price was very fair. I would highly recommend them.