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    Universal Stones

    3.3 (15 reviews)
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    Services - Universal Stones

    Remodeling

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    Universal Stones Fredericksburg Inc.
    Hei D.

    I used this company to replace my old contertop with their granite stones. I have to say they did a good job. I got what I am asking for and am completely satisfied with their work!

    This is the vanity!

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    3 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    17 years ago

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    10 years ago

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    Jeff Y.

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    5 years ago

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    11 years ago

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    Jeff Y.

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    13 years ago

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    Jeff Y.

    Helpful 3
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    10 years ago

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    Jeff Y.

    Helpful 1
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    10 years ago

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    7 years ago

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    17 years ago

    They did very good job, the sales person is very helpful and I love the color of my new countertop. I will refer all my friends to them.

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    Jeff Y.

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    Ask the Community - Universal Stones

    Review Highlights - Universal Stones

    “The young man that did the measuring, Richard, made some great suggestions that we incorporated into our design.”

    Mentioned in 3 reviews

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    Richstone Surfaces - Showcasing some of the ways we curved stone even with built up thicker 3" edges.

    Richstone Surfaces

    (46 reviews)

    Updating my review to add that the salesperson did reach out today and proposed a way to lower the…read morecost, but it required giving up a detail I wasn't comfortable compromising on. I'd recommend itemizing project estimates in the future, as it helps customers understand exactly what they're paying for. As far as customer service, I do feel they made a solid effort to resolve the situation.

    We finished our kitchen renovation a few months ago. In our whole experience with this, there was…read moreonly one contractor we were completely happy with, and it was Richstone. After having some issues with the countertop company our GC wanted to use, we decided to try finding our own and went to Richstone, just based on reviews. The first thing that I liked was that the rep in the store - ours was Tina - was actually helpful - helpful in suggesting colors, helpful in providing all kinds of information that no one had provided us with before. It took us months to decide on the stone for the countertop, and she was ever patient and responsive. When we finally chose one, it turned out to be really hard to get - and yet, Richstone managed to get it relatively quickly and way faster than the contractor we'd originally been with had told us it would take. Before the install, we got a proof showing exactly how it would look on the counter (and it did end up looking exactly like the proof). The measurement process was painless, quick, and accurate. Installation was way better than we had even hoped for - they were fast, neat, and the finished product was absolutely perfect. It is the one installation in the whole kitchen that actually went according to plan. So they came when they were supposed to, they did the job they were supposed to do, they did it right, and we love the countertops. Moreover, I felt like Richstone guided us through the process and Tina did a lot of hand-holding that I needed, because honestly all of this is pretty confusing and intimidating for a first-timer. Wish we'd found this company first - could have saved myself a lot of time and stress.

    Granite and Marble Design

    Granite and Marble Design

    (8 reviews)

    We had a recent bad experience with Granite and Marble Design. We bought quartz kitchen countertops…read morewith installation. There was a significant difference in shading at the seam. I emailed Florian (owner/manager) and expressed our dissatisfaction and asked him to come look at it. When I got no response, I left numerous messages and finally received an email from his assistant indicating " they were cut from two different slabs, but the same lot, even though the color of the stone is not consistent on all of it. Unfortunately, it cannot be fixed. The stone is like that." Not a believable explanation at all. I went to the store a week ago to talk with Florian but he was out. His assistant promised me he would call. No calls from Florian. - Poor workmanship in matching the colors/shading at the seam. - Horrible customer response after installation. I'd look elsewhere for this type of product and service.

    Didn't want to write this review but I'm reminded every time I pass by, this place owes me. I've…read moreaccepted Im not going to get the money back. It has been over a year, I called and they were asked by my contractor several times over the year. They have now conveniently forgotten. They should've refunded the client at the time error was reported instead of making the client wait for the money to be returned back to them. And instead of making the client have to prove it was their error, which they still don't believe, they should've come to see it for themselves and pick up the part. They were also late for appointments, making the client have to wait.

    Universal Stones - contractors - Updated October 2026

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