If you book a flat through Paris London Apartments, be prepared for your vacation to be ruined…read more The flat we booked was on Shaftesbury Ave in Covent Garden, London. Ten minutes after the check-in host left we noticed that both sets of keys she had given us wouldn't open the front door of the building. This was a problem because we couldn't leave the flat without knowing whether we could reenter. This was unacceptable from a standpoint of not only convenience but safety. And it was dinner time and we couldn't even leave to get food or explore London! We immediately called and texted the check-in host as well as the customer service number on the welcome materials and in our confirmation messages, but we received no reply whatsoever for two hours. I emailed the company owner and he told me to call a number through WhatsApp. I did so and he declined EVERY ONE OF MY CALLS. Finally he texted me and said he'd send someone to help us. When he did, this person had no replacement keys and struggled himself to open the door. He said that he'd heard this complaint a lot, and both he and his boss (whom we also spoke with) suggested that we try to get a refund. Otherwise they couldn't do anything more for us. There were other problems as well: 1) A non-functioning stove (the igniters for the gas burners were not working). 2) A television set that was unable to receive any channels. 3) Dirty carpeting throughout the apartment. 4) A large hole (about 10 inches across) in the hall ceiling. 5) A mattress in one of the bedrooms that seemed to have lost all padding over the springs. 6) The Wifi password in the welcoming materials was inaccurate. We left the apartment a few hours after checking in and found a hotel. The owner was not understanding and is refusing to do anything for us to compensate for his failure to provide a service we could reasonably expect. There's one more detail worth noting. After the deadline for cancelling and getting a refund passed, this company asked us for scanned photos of the passports of each guest staying at the flat. We thought this was odd but we complied. In retrospect, we've never had to do with this Airbnb or hotels in Europe or anywhere else. We're wondering why they needed this information. All in all, this was the worst customer service and lodging experience I've ever had in my life. This company clearly does not care about treating people decently, let alone providing a quality service.

I'll add to the chorus: I'm posting here because I did not have a chance to post the review under…read moreExpedia where I booked of which there were just two reviews which were decent. The location and the "Inside of the unit" was clean. The price per night was very reasonable for the location. I paid $339/night for my family of four for four nights. In comparison, I stayed at a regular traditional hotel the night before which was much,much nicer, great location but I paid $518/night. (You get what you pay for). What I didn't like: 1) run like a airbnb - You have to meet someone at a specific time to get into the apartment, 2) a charge of 30 british pounds was assessed to me. I checked in between 7-8pm. I paid since this was written in the agreement. I should have read closely of any charges. 3) you have to carry a set of 3 bulky keys to get in/out. 4) although pre-written (I did not read this closely) - they will charge a 400 british pounds damage deposit when you check in. This will be charged against the credit card originally used. In my case $503 usd went onto my credit card, my refund came back as $484 credit. So I lost $19 on the exchange. The worst thing is after 2.5 weeks I had to formally request this refund to get this deposit back. To my knowledge, this charge process is unusual even for a Airbnb! 5) I had to reboot their router 2-3 times because it would quit working. 6) Their TV hardly worked and was pixelated due to antennae. 7) The stairways were filthy, mouse traps, with old mail and dirt and just not vacuumed. I have pictures but I don't see how I can attach here. 8) The location is central and very noisy with wake ups at 3-5am for the trash guys to haul away all the beer bottle glass from the pubs (yeah really noisy). The unit had no AC and no fan - so you need to keep the window open with all the street noise. This experience hammers home I need to do more diligence when selecting a place. Not Happy - and one could say - I got what I paid for.

I recently booked a one week stay in an apartment in London with a couple of my mates through…read morewww.roompaddy.com. I've not used a vacation rentals site before, so I was a bit nervous beforehand. The company explained everything very clearly and everything worked as it should. The apartment was fab and we ended up having a great break. Would recommend them to anyone looking for cheap accommodation in London

Lovely stay at Lamington Serviced Apartment (117 Hammersmith Grove) on the top floor. Was with my…read morehusband and two teenaged kids ages 16 and 12. 2 bedroom 1 bath apartment on two levels. Enter into living/dining and kitchen level. Lower level had 2 bedrooms and 1 bathroom. Apartment was modern, nicely furnished and very clean. Restaurants and Tesco market were all within walking distance. Apartment was in a nice residential area away from all the hustle and bustle of the tourist attractions. Located in West Kensington area of London. Very close to the Hammersmith Train station (10 min walk away) which was convenient for catching the District and Picadilly train lines. Liked the location but please note that most attractions like the Tower of London, London Eye, Globe Theatre, British Museums and the City Center are about a 45 min train ride away. Buckingham Palace, Kensington Palace, Victoria and Albert/Natural History/Science Museums are about 20 mins away. Was nice to have more space to spread out. Stayed here for 6 days so was happy to have more space than standard hotel room. Booking office was two doors down and they gladly printed vouchers and boarding passes for us. One star knocked off because the drying in our unit did not work. The office was nice enough to dry our clothes in their machine. We enjoyed our stay and would not hesitate to stay here again in the future.

Me and my other half where booked in for Friday the 21st of September but the night before…read more(Thursday) we received a email stating our trains have been cancelled due to the storm so we could not make our reservation. I called the hotel and asked if there was anyway we could get a refund if we where unable to attend they told me to call back the next day to talk to management or contact booking.com direct, I decided to wait and emailed the manger next day to be told we could not get a refund and we would be put down as a no show and we wouldn't be able to turn up on the Saturday/Sunday of our booking if we could find our way to London. We are very disappointed in the way we have been treated.

DO NOT BOOK WITH THIS COMPANY. I duplicated my booking due to an error on their site and I…read morecontacted them immediately. I tried calling EVERY phone number on their site and could not get through. In addition, I emailed them on March 1st and it took them EIGHT DAYS to reply. When I sent them another email in response, it took them another EIGHT days to get back to me and say that they could not help me. Now, when I reply the lady that is assisting me is on leave. Now I have to resubmit my query to their general email and I won't get a reply for another EIGHT DAYS. This is probably the worst customer service I have ever experienced. They are a HORRIBLE company and the only reason I haven't booked with another company is because I am afraid that I will not get my money back. DO NOT BOOK WITH THIS COMPANY. If I could give them negative stars, I would.

Absolutely amazing building and view. Looked exactly like they were advertised as and people as the…read morereception were very lovely and welcoming. Could not have asked for a better weekend, will most definitely be returning.

Avoid these people at all cost. The worst renting experience I have ever had. A lot of free in…read moretheir contracts with money collected in cash or with 5% fees if you would choose to pay with card. If you decide to leave early, you will find a new tenant yourself, pay 75% Penality fees, 115% maintenance fees although they do nothing and I cleaned my flat myself when I moved in, and finally they will deduct one week rent from your deposit as administrative fees! You do everything yourself and they still get your money. I will make sure to report them as soon as possible. I don't know how can such an agent exist without getting any penality for their work.

From the owner: Accommodation London is a privately owned property company. We provide budget accommodation in…read moreNorth West London, within Zone 2 (Willesden Green, Kilburn, Cricklewood & Queen's Park). Our staff is well trained to find to our clients the better solutions to their needs, requests and budget.

We had a wonderful stay here while in London! They held our bags until checking in. There is a…read morewasher/dryer in the room and refrigerator and stovetop. It was quiet. The bed was comfortable.There's no air conditioning but it was cool with the fan and windows open. We were here in spring!

First, let me say the positives. It's in a great part of town, the price was right, the lobby is…read morefantastic and beautiful, the room is very modern and well kept. So why the two stars? Because I'm finding this all over the place, and it's deceptive advertising. This place knows that their Wi-Fi is terrible, that a huge percentage of the people who check in here, and who even pay for Wi-Fi, aren't going to end up getting it. They so much admitted that to us when we told them the Wi-Fi didn't work. Yeah, they said, people do complain. Their solution was to tell us that if we needed something important to do, just go to the lobby, the Wi-Fi is fine there. Deceptive advertising, and a completely unacceptable explanation, and not even an attempt to remediate by giving us even a partial refund. Crap happens, but this smacks of deceptive advertising, so despite all the good, I wonder what else they're telling people that isn't true. Stay away from this place until they change how they do things.