Our overall experience was okay. Mid-day on a weekday - parking lot PACKED. Found a spot and get…read morechecked in way in advance. We didn't wait long to get called back to update paperwork and review everything. They didn't make us wait much longer for the scheduled appointment. Took us back to the waiting rooms to get changed. Got comfy in the waiting room. Nurses all very kind. Could hear joking and good comradery outside our area. We were in this room from about 12:50 til almost 3:30 waiting our turn in line for surgery. Since I was not the one waiting for the surgery, I would have liked to known it was that long of a wait to go get some food or something. However, I was there for support. The room was clean, everywhere we were escorted was clean. All the staff was nice. We had maybe 3 different nurses. Plus, the anesthesiologist, plus the surgeon all stop by before the procedure. They were running a little behind, but that wasn't told to us til almost 30 past the scheduled operation time. I can understand. Lots going on, lots of moving parts, just tiring and stressful. We got in almost an hour past the scheduled time. Finally, it was off to surgery. I was given excellent instructions on where to wait. As I stepped out into the waiting room, a sigh of relief that there was a coffee shop. They had snacks and yummy drinks and I was staving. I got checked into the waiting area, and was given a number so i could be updated as the surgery went on. They also had free tea, coffee, water in the waiting area. TVs and lots of room for families to be together. The nurse liaison was great. He talked to me multiple times. Was up and down from his desk lots and was in and out of the area so he could come pass along information. After the surgery I was taken back. The nurses again were friendly and kind. Helped us get ready. I ran out to get the vehicle and got a little lost trying to get all the way in the back of the parkinglot, but soon made it up front for pickup. Still healing, but overall it was an okay experience.

Billiing is exceptional dumb. You can't login to their online payment system based on the statement…read morethey send. By the time you realize it and you call their office but its like its 1995 and their billing office has closed at 4pm. I have 2 bills. I work later than they do apparently.

I have nothing but great things to say about the team who handled my prostatectomy last…read moreTuesday--Emily, Hannah, Gretchen, Jill, Dr Kenny, the robot, and probably many others I might not have met while anaesthetized. Recovery is going well and I thank you all for your caring and professionalism.

Unacceptable standard of care for emergency post-surgical issues. I called Broadlawns Dental Clinic…read moreat 8:13 AM seeking an urgent emergency triage evaluation for my minor son, who was suffering from severe post-surgical pain. Staff member Leslie initially tried to push us away, even after I explained that returning to the original surgical clinic was a clear conflict of interest due to their poor, unprepared work. She then vaguely stated they would "try to fit him in" and hung up the phone with no confirmation, leaving us with zero plan for a minor child in acute distress. Denying clear emergency triage and dismissively hanging up on a parent of a pediatric Medicaid patient is egregious.

My mother was transported by ambulance to Methodist Hospital early this morning with extremely high…read moreblood pressure, dizziness, and chest pain. She has a significant cardiac history, including a double bypass and heart valve replacement. Despite repeatedly informing staff of her symptoms and medical history, she remained in the waiting room for more than 8 hours, until she eventually left without receiving care. During the 8 hours that she sat in the waiting room her concerns were dismissed rather than taken seriously. Most troubling, a nurse stated to her that patients often "abuse ambulance services" and indicated that my mother was not a priority. While we understand that emergency departments must triage patients based on severity, it is difficult to understand how a patient presenting with chest pain and a complex cardiac history could wait so long without care. This post is not intended to criticize individual caregivers. It is intended to raise concerns about the patient experience in the ER and to seek a better care experience for patients. My hope is that Methodist Hospital will review this incident and ensure that patients with serious cardiac histories and concerning symptoms receive timely assessment and care. Plain and simple, what happened today at Methodist Hospital was bad care, and a patient considered as a number versus a person in need of help. We can do better.

My mom died when she was 100. The morning of her death, 9/22, she was talking - alert and…read moreoriented, it was charted. My mom's daughter-in-law was with her. They were just chatting. My mom had a pain score of 3/10, according to the medical record. Instead of giving her Tylenol for her arthritis pain, she was given Dilaudid 2 mg and Ativan 0.5 mg at 938 AM. At 10:30 AM it was charted she was sleeping but easily arousable. At 11:30 when I was present, she was unresponsive to any stimuli. Her 92 year old brother and sister-in-law from Duluth came to visit about 4:30. She never awaken and died that evening at 11:25 PM. There is a Black Box Warning against giving these two drug categories together. They can cause respiratory depression, coma and death. This occurred at Methodist Medical Center, Des Moines. These people we trusted to protect her, gave her drugs that most probably killed her. I said to my mom "see you in the morning" when I left the night before. I failed to anticipate the danger my mom was in from her caregivers. My mom had her daughter, (me - an RN) and her daughter-in-law, visiting much of the time. Still, she died from an error. Someone had to prescribe it - a physician, NP or PA. Someone had to fill it - a pharmacist, and someone had to decide that a 100 year old with wacky liver function tests that had a pain score of only 3, needed Dilaudid and Ativan. Twice I have contacted the hospital. I didn't hear anything after the first complaint. After the second complaint, two nurses called on two different days. I have received no contact information, no follow-up, no apology, no explanation. There is an Iowa law called the Candor Law. The hospital and the Iowa Clinic could invoke this. But they haven't. My mom was pretty special to everyone who knew her. She lived independently, she did her own cooking and chores, she and I went out for lunch 2-3 times/week. She was engaged with the world. She did not deserve this. I was with her while she was dying. She was choking on her secretions. I don't know why these drugs were ordered; I don't know why they were given. Whatever reason, she was alert and oriented at 938 AM and unresponsive 2 hours later and dead that evening.

They are going way down hill. If u go their you will die before being seen. Front end people need…read morelessons in manners and kindness

My 16 year old friend broke his arm and was crying and yelling. They took him back and then said…read morethey needed the room back so put him in the waiting room while his arm dangled. Then took over an hour to get X-rays and look at them. They also didn't give any pain relief until an hour after the X-ray came back showing he broke his femur. Staff was rude when I left to call his brother and told me there were too many people and I couldn't go back in and be with him. Go to blank. They give you meds and actual comfort in emergency situations. Would never recommend

After my mom was diagnosed with breast cancer in January, and me being her main support person, I…read morefound myself at John Stoddard Cancer Center often this year. I know this is a job or career for them but for their patients, it is their life. And it means the world that they treat it as such. It is encouraging that there are human beings in this world that understand their job is to work with people during one of the most trying times and have complete compassion and understanding for that. Dr. Jawa and his staff are no exception. When appropriate he would talk to her person to person, not always just doctor to patient. We really appreciated that. Her diagnose and treatments brought my mom (and myself) in contact with many different doctors and healthcare professionals. We always felt heard and found that so many of them would take ample amount of time to answer any questions. I know some days were extremely tough for my mom but I personally witnessed true professionalism with a perfect amount of humanization. In addition, medically I feel like they have taken great care of my mom and her cancer is now gone! We can't thank John Stoddard enough.

Dr.Westberg & his nurses were great i have no doubt we received the best medical care that money…read morecan buy Dr. Schreck & Dr. Tom Buroker were also very helpful after the Lord took my wife to be with Himself I received a very heartfelt personal letter from Dr. Mark Westberg saying he had never seen such faith as my wife displayed thank you all

Our little one was having some tummy trouble so we made an appointment with Dr. Zaghloul(GI), he…read morewas very nice and thorough in making sure he got all the details correct. He gave us a clear plan of what the next steps were and made sure to handle our little one with care. We had our second appointment with Dr. Kumar (Surgeon) for a small umbilical issue. He was able to treat right in office, and he and his staff that were in the room were super nice and very kind. They were very gentle with my son and made sure we knew what they were doing every step of the way. It was a very easy and stress free experience! Staff was super friendly and helpful, and the waiting area is nice and bright. The staff and doctors made sure we knew that we could call and even get after hours help if we had any questions or concerns.

The experience I had calling Mercy was the worst I have ever encountered. We called to make an…read moreappointment for our son who is diagnosed with GERD and was told that it is not possible as they are understaffed. The individual who I spoke with was extremely rude and almost seemed angry at me for calling to make the appointment. I would not recommend using Mercy.

is the fastest urgent care I've been to. Each visit has been less than 30 minutes. The providers…read moreare excellent!

Horrible service. Their patient portal does not work. I can't get someone to give me the results…read morefrom bloodwork I had done. They are only sharing the results with the ordering doctor. I have a right to my medical records. I need a medication asap and need the bloodwork for the right dose.

On June 6th Larry Hutzel went to the ER by ambulance he was looked at 3 hours later was sent home…read more When he got home he fell again and was transferred by ambulance back to ER set in the ER for hours finally got a place in the ER and he had a stroke. The attending DR had sent an 86 year old male back home after having a stroke. His right leg was dragging his right arm was not working properly but the attending DR sent him home I think this is a problem

They only care about getting you out of there quickly. I went in at a 10 in pain and was discharged…read morewith a 10 in pain. They ran tests that came back normal but didn't seem to care that I was in pain. They didn't ask enough questions and didn't do exams that they should have. If you want good quality care, I would not recommend coming here.

The entrance definitely blends into the feel and look of being downtown. I ended up parking on the…read morestreet and paying the virtual meter because I wasn't sure if they had designated parking but I think there is a parking garage. The welcome desk staff were friendly and greeting people/members as they came in. There are brochures about various programs at the desk as well. I was here to get signed up for an Above & Beyond Cancer class and am really excited about the number of activities available.

The pool is super clean and nice! The locker rooms are small though. The staff are nice but it is a…read morelittle dirty in the gym!