Be very wary of this company. They do not tell the truth to their customers. My disabled parents have been lied to over and over again. Very sad that there home is sitting with nothing being done. Permits? Itemized bill? Nothing. read more

Jose and Mike did an excellent job cleaning up the mess and explaining everything they were doing to me. They were very professional and friendly, and I would definitely use them again!! Great job!! read more

Unity was hired Jan 2023 by sellers of house we bought. Inspection found electrical and plumbing not connected in basement they "restored." Repeated calls to complete warranty work they did were met with resistance. We had to hire our own plumbers and electricians so we can move in. read more

These guys are scammers and con artists. They will try to rush you through paperwork and try to keep you from reading it first. A HUGE SIGN THAT THEY'RE CROOKS. I had to stop them to read through he BS they were trying to pull. They want to trick you into being responsible for overcharges to your insurance company. READ EVERYTHING FIRST OR THEY WILL RIP YOU OFF. Nobody here knows what they're doing. The same crew will tell you wildly different things about the process and timeline. They will all contradict each other all day. They'll do sloppy work, leave you with a HUGE MESS and lie to your face. read more

On there website where it says reviews it seems interesting that maren rubino left a five star review and Rosie rubino runs the office don't be fooled by these thieves they are the most dishonest of restoration companies in the springs they could not even order materials for the contractors to do the work most of the customers they had me working on were a minimum of a 1.5 years old where they already had all the money up front and had just not started the job completely incompetent homeowners beware don't give them money up front read more

I would leave zero if I could. Professional con artists. They were sub-contracted through the prime contractor after a pipe burst/water leak from my homeowner's insurance. The two "inspectors" showed up, screwed off for 90 minutes, then lied and said they couldn't get approval to set up any mitigation equipment from my insurance, all the while they took 8 hours to show up when they were supposed to show up within 4 hours, but they would leave one dehumidifier because they were "nice guys." They tried to say it was my insurance that was causing the delay, and thes when I attempted to call my insurance, they said it was in fact their office manager who was on vacation and that was the reason they couldn't "submit the claim." WHAT? Our insurance SENT YOU HERE?!?!? They were trying to fleece us for cash! I called the prime contractor after they left my house, another mitigation company was here and was vacuuming up water within 5 MINUTES OF ARRIVAL!! CON ARTISTS!!! We moved their "Dehumidifier" that they left because they are "nice guys" to the street and informed the prime that they are not welcome to set foot on our property. CON ARTISTS, SCAMMERS, CRIMINALS, AVOID AT ALL COSTS!!! read more

A flood occurred in my basement in July 2019. The flood damage was mitigated by, at the time, Delta Restoration Company who has since become Unity Restoration at 3285 Filmore Ridge Heights, Colorado Springs, CO. During a mold inspection resulting from a subsequent flood in 2020, it was discovered that black mold was found on tack strips in a closet that was mitigated by Delta Restoration in 2019 and that had no evidence of more recent water intrusion. I notified Unity Restoration on December 21st, 2021 that they had possibly failed to properly mitigate the damage in an area they held responsibility for and that I now had black mold there. They sent their mitigation team manager to my home with no test equipment where he eyeballed the area and determined the black mold was from the more recent flood, despite the mitigation expert handling that flood damage advising that there was no evidence to support that water from the more recent flood ever reached the area in question. The inspector for Unity determined they were not at fault without doing any testing other than eyeballing the area. On December 26th, 2021, I--furious at Unity's irresponsible and casual method of handling my concern--e-mailed admin@unity-restoration.com and advised them I was upset, that the Mitigation Manager's method of testing was inadequate and irresponsible, and that I was going to pursue actions to have them pay for any mold remediation and air testing in what was their area of responsibility. I gave them 10 days to respond or I would pursue legal remedies and file a complaint with the Better Business Bureau to recoup the cost of re-mitigation of the mold and the air tests required to prove resolution of the issue, as well as looking into whether or not the presence of that mold had any effect on my declining health in the past 2 years. Within that 10 days, I also requested the post-work clean air report and asbestos test post-mitigation. On January 5th, 2022, I called Unity Restoration after receiving no responses to any of my e-mails and none of the reports I requested, but am entitled to. I was put through to a man whom I requested contact information for their company's POC for issues like this from. He first told me that he was not the one for that purpose, but advised he'd read through the e-mails that "Jordan" had shown him and felt they were being misrepresented so he decided to simply not respond to them. I asked who was in charge there and for their contact information. He responded that the Better Business Bureau would have all that information. I then asked for Jordan's last name so I had information for the complaint. He flat-out refused to give the last name. I then asked for his name, which he said was "Emmis." When I asked for his last name, he flat-out refused to provide it. This business is outright refusing to do a legitimate follow-up to what has been identified by a second business, a 5-star-rated flood/water damage restoration business, as a failure on Delta (now Unity's) part to fully mitigate water damage in a flooded basement that resulted in black mold growth/sustainment over the past 2 years. I am seeking legal remedy, filing a Better Business Bureau complaint, and sharing this problem on social media platforms because of this. read more