No one answers the phone or responds to voicemail. In 4 years they ran us out 3 times, last year for two weeks during the snow event. Zero customer service.......we're done. read more

No one ever answers the phone at any locations including the corporate office in Paducah, Ky. I have been waiting for fuel for almost 2 weeks, I did receive call backs from local office but all that amounted to was dishonesty and the run around. It is a shame that a person cannot speak with customer service other than sending an online request form. United Propane President, CEO, Board of Directors where are you? Apparently not at United Propane running the company and helping your customers out! Where is your loyalty to the customers, I see that you have a loyal customer of 30 years and I'm sure there are hundreds more. Look at your reviews, they are horrible how is it possible that United Propane is still in business? read more

They don't answer there phone and won't return calls and sent messages on site No respons. I called week ago no call back called everyday nothing I am at now 25% and 30 degrees out all week. Been customer for 30 years. read more

I have been a customer of UPG for over 40 years. We have a standing order to keep the tank fueled. A few years ago they put a device on the tank that notifies them when the tank is low. Two weeks ago, it ran out of propane because the electronic device states 60%. I have called several times in the last two weeks for propane and my tank stays empty. I know they are busy BUT TWO WEEKS! This is not acceptable, read more

You people need to pay someone to answer your phones. I've called your number 4 TIMES! Left a message every time. Haven't talked to a person yet. You've charged my credit card 2 TIMES for the same service. Correct this now. I'm going to leave BAD reviews wherever your business name allows it. Sheesh people! read more

this company is not answering the phone, i paid bill with debit card because of mail service late on delivery,i stopped payment on check that was in the mail, 1 year later i get bill with interest saying i had charges on returned check. The first bill I received from them in 1 year. . Local office at Huntingdon said they would talk to corporate, then i get bill. They must not like customers that pay. tried to contact on 3 different phone numbers 1 800 874 4427 270 442 5557 7319864040 C.D.S read more

DO NOT USE THIS COMPANY! My elderly parents called when their tank was at 30% which is when the company tells you to call. 9 days later and my parents are using a kerosene heater and space heaters trying to stay warm. Called today and my parents are still not assigned a route yet and no estimate on when it will be delivered. If you care about having heat do not use this company. read more

If I could leave negative 100 stars this place deserves it, won't answer phones let alone return calls charged my credit card 3 times for the same charge did this 3 different days also was told the driver would be there on a certain date never showed up after taking off work early 4 days later received a phone call saying they would come out and fill our tank once again took off work early so I could be there to unlock gate for driveway and low and behold once again no one showed up, 2 weeks later received a bill in the mail for services that were never received. I called another company and they came and we're there on time and day they said they would be. STAY AWAY FROM THIS COMPANY IF YOU WANT PROPANE, but if you want a run around and charged for not receiving service then this company is for you. This place just needs to close there doors because they don't do what they are there for read more

The worst company I have ever used in my life. In 2021 the company was sold. I had a prepaid contract for gas. When I called for a delivery it took weeks for the delivery to be made and as a result I had run out of propane for Christmas during the coldest part of the year. It was in the teens and I had no heat. I later found out that most of the current employees had to quit after the company was sold because the delivery drivers salaries were cut by a large amount. Now its 2022 and I gave the company a second chance to prove they are reputable and the same thing is happening, prepaid for 500 gallons and needed a fill and after almost three weeks no truck has come. Please do not support this company; they don't deserve to be in business.. read more

Stay away from this company. We called January 26 to order a delivery ,we were at 30%. Today February 4 we are still waiting for them to come. We have yet to have a call back from corporate or the Elijay office. We have no heat our tank is empty. Unfortunately we had prepaid. Any way we can start a general class action? read more

Customer service does not exist. Website terrible. Paying bill electronically should be simple. Always down. Difficult to pay my bill. Ridiculous company. read more

I'm writing this review about united. Propane. Gas . There main office is in Paducah Ky, last spring when we had the winter storm that lasted about a week. We had placed an order for propane. The driver/delivery man had complained about a tree limb that he wanted me to cut. He could get under it, and I had my mother staying with us. I ended up climbing the ice covered tree that by then, with the ice and snow was now actually in the way. From the time that we ordered until the atom was around a week and a half. But they just kept passing by everyday. I ended up spending over 300.00$ for 20 lb. Thanks and 2 heater heads and had to drive to another town about 15 miles away! It was about a month before we finally got a delivery from upg. I was ready to hook my tractor to their tank and drag it to the end of my driveway! Well since then, we have had 2 deliverys both of which they added $ to our account. 55.00$ first. They said at two different offices that it was a mistake and we would be credited for it on our next order. Well guess what? Not only did they not credit the 55.00$ but added on another 20.00$ and said that now the minimum order is 150 gallons. And the propane price has went up a dollar a gal. So we are back down to very low in the tank. But I don't know if we will get anymore before running out! PLEASE DO NOT TAKE THE CHANCE THAT WE DID! IF YOU ARE GOING TO BE GETTING PROPANE PLEASE USE A DIFFERENT CO. THEY COULD CARE LESS ABOUT THEIR CUSTOMERS!! JUST WANTED FOLKS TO KNOW WHAT THIS CO. IS LIKE! ONE STAR IS AS LOW AS YOU CAN GO OR I WOULD GIVE THEM A -10 STAR REVIEW. BUYER BEWARE OF U.P.G. PROPANE. OH YEAH THEY HAVE SUPPOSEDLY MERCED WITH ANOTHER CO. CALLED GREEN RIVER PROPANE. SO I THOUGHT THAT IT WOULD BE BETTER! WRONG!! WORST THAN BEFORE. -10 STARS FROM ME. SINCERELY WENDELL KNIGHT read more

1 my daughter and I boi paid for the same gas this was in Elijah Ga. I have not been successful in getting a refund .I have had to sue them in court .I now have a judgment. Still got my money back. They are not trustworthy. read more

This company is an absolute joke. My grandmother who is 72 years old, in her home has not had gas for 4 days. She is currently in temps of 17 degrees. This company will not answer phones and or least provide a deadline of when they can service her. Yeah its cheap, but do not go with them at all. I will be reporting this company to the BBB as well sending a email to the CEO of the company. read more

Worst customer service in the world. Truly, I have never encountered such negligence. We are only trying to pay our bill - final payment on the purchase of our propane tank. For a week now, no one will return our call so that we can do this. Out of desperation, I am sending a check. The problem is: they keep adding on a ridiculous amount of interest each month. So, we don't know exactly how much we owe. They never send a bill. THey let amounts accrue so they can earn more interest. Just want to pay this worthless company and be absolutely done with them! read more

I moved in 2015. It's 2018. I closed out my account with them and was paid in full. The people who moved into the house filled up a propane tank... IN MY NAME. This company never changed the name on the address. About every 3 to 6 months they send me a bill and I have to call and complain, they tell me its resolved then repeat. I can't understand how they are still in business with the level of incompetency. Save yourself, use ANYONE else. read more

I'm writing this review as of 2-12-2021. We have our has service with u.p.g. In Dawson Springs Ky, we had 11% in our tank on Monday Feb. 8th. Prices are up from 1.59/ gal. In Nov. 2020 to 2.08 on Feb. 8th. But we still need out gas. Coldest weather on record forecasted for the weekend and then 2 different snow storms on the way! These people will not even answers a phone call. I don't like to have to give a bad review but this Co. Had left NO CHOICE!! IF THERE WAS A MINUTE STAR THAT WOULD BE TOO GOOD FOR THEM! please don't use this co. For your own well being! read more

i prepaid for 300 gallons for 648.69 on 9-20-2021 so I called to get gas they said they had no record of my acount so I looked at my bank got credit card information and have tried 50 times to call they and they wont answer the phone. so i will be changing gas companies come next season. have been a customer with them for years but no more I am through with the hassel. i would rate thenm a zero for service. read more

Don't use this company. They added a fee to my bill and no one will call me back about it. They said it was required by state law. I spoke to Attorney General office and was told that no such law existed. It is shameful and can be criminal for added fees during a federal emergency. A long time customer no more. DO NOT USE THEM read more

Customer care/support is non existent. Logistics is non existent. They show up when they want, no care or concern to even call customers about what day delivery could be. If they got organized with routes they could possibly be efficient. Customers could know when they will get gas, and if there was bad weather they can know if they had to be skipped and why, so they can fix any issues with delivery (i.e. plow snow). Calling the customers they plan on delivering too and asking if the area is ready for delivery. I'm in sales and delivery myself and I would be fired day two of I ran my business like upg. Up your game. You have competition and it will be used. Been waiting for over a week for propane and haven't even heard from them, called up and asked about my order to only be told "we have your order." Not even a guess at eta. So letting drivers go out with no direction or organization. Solid business model, Not! read more

They are awful. They owe me my credit back in a refund and no one at any of their offices answers the phone. I'm very over them. I wouldn't recommend them to my worst enemy. read more

Hands down, the worst company I have ever seen. They've owed me money since December (it's almost may) and keep telling me one thing after another as to why I haven't received my refund. Never answer the phone, never return phone calls etc.. One just has to Google their reviews (UPG) to see how horrible their customer service is. Thankfully I found another propane company in Clarksville that is not affiliated with UPG that will deliver to me. read more