This is a traditional hardware store, not a corporate box store with constantly changing employees…read more The prices are going to be higher than Lowes or Home Depot, but the service is usually worth it, especially if you're looking for something that might be tough to find in the store. The downside is that they don't always have the most convenient hours for someone with a busy life. They usually have some fun local items, including a pretty good amount of University of Kentucky paraphernalia. An added bonus of this hardware spot is that the Lone Oak area post office is in the store. You can mail packages, buy stamps, that kind of stuff.

From the owner: Local Hardware store that has been serving the Paducah area for over 100 years. We have an…read moreexperienced staff that can help you with you home projects and find items your looking for and make recommendations. We have a large selection of keys for homes, cars, and can order and program key fobs. We have a large selection of nuts, bolts, screws and bolts in American and metric in regular and stainless and chrome and grade 8. We sharpen and sell chainsaw chains, sharpen knives, rewire household lamps, and re-key locks. We can also master key Kwikset and Schlage locksets. We sell propane and kerosene.

Always good to shop at a local store. Hank Bros Hardware has great selection and a friendly staff…read more I guess it is the staff that keeps me coming back year after year.

I love this place so much. They have free popcorn, great service, great employees, and a hometown…read morefeeling. If you drive by this place, you must stop in and see what they got.

I've been to Lowe's stores all over the country. Some stores have the most knowledgeable employees…read moreand others not so much. This store seems to lack some of the basic courtesies such as customer suport and a basic ability to communicate politely to a paying customer. Not all employees, but the one's that can't, really can't. I blame management. My poor experiences here are not limited to today's visit. Unfortunately, it happens fairly regularly. Today, I asked for help with a product. The employee held a finger up to gesture to wait (they were alone and looking at their phone) and never helped me. I got to the checkout line and saw the manager. Once again, chatting with 3 or 4 employees, while people waited in line at the only 2 registers open, as he usually does. After my items were scanned, I asked to apply for a discount, one freely offered, but never able to use because no one in the store seems to know how to process it (this is my 3rd or 4th time asking for it). I found myself at the same impasse as usual. The checker did not know how to ring it up. However, I stood there this time ready to wait for them to learn how. The checker didn't bother to stick around to learn it and I passed me off the "Sharon M" who was too busy to communicate with me in any manner other than to say the "system" was giving her trouble 6 or 7 minutes into the process. Finally, she asked for my email. I asked why she needed it and she said "the system" needed it. I said I didn't want to give it and she threw her hands up, sarcastically stated she "could not help me" and "here's your card back." The tab is $400.00 of a potential sale and poor "Sharon m" can't seem to regulate her emotions, sarcasm or keep a sale. I asked for the manager. I would have let this go, I understand this Lowe's has a customer service problem, but I never got to see the manager. Another employee came by, I guess, posing as the manager although, she never acknowledged either way. She was able to process the discount and sale, but never acknowledged my complaint of rude customer service. So, they lose my business. I can order most of their inventory on line with their competitors and never have to deal with rude employees. Unfortunately, another business loses local money due to a lack of competent, customer service and no incentive for loyalty.

My husband went to Lowes Southside to get 3/4 plywood. An employee was helping, but my husband…read morerealized it was pressure treated,and not what he wanted....the associate said, " I guess we don't have any", and walked off. There were 3 stacks of 3/4 next to it...my husband was left to load this on the cart by himself, and load it in his van by himself...my husband is 78 years old...in what world is this okay? No wonder Lowes is known for poor customer service!

Had my Kia and Fiat keys cut here after going to six other places. Great service, friendly staff…read moreand a lot of hardware and hometown supplies. Thank you Hitterman's Merchandise Mart!

If I need hardware or tools, even hard-to-find items, I can count on finding them at Hitterman's…read more Prices are usually comparable to what I would pay in Paducah. In addition to purchases, I have rented equipment from Hitterman's. It has always been in good working order and rental prices seemed reasonable.

We ordered 12 boxes of flooring for curbside pick-up at the store. Home Depot personnel selected…read moreand loaded the boxes. When we unloaded them at home we found that 2 boxes were damaged each having multiple flooring planks damaged. We had to make a return trip to exchange the damaged boxes. I expect better service. Home Depot personnel should never have loaded damaged materials. Recommend if you're getting in-stock material you inspect before accepting.

No wonder their parking lot is empty. Couldn't find anyone to help with water heater. Had to go…read moreback to the front desk to get them to call someone. After about 10 minutes a guy showed up. I asked when I could get a water heater installed and he said they don't do installations(even though the website said they did). No wonder their parking lot was empty

After shopping in the store several times, I've found the service to be readily available and…read morefriendly. Harbor Freight tools are discount tools, so don't expect super-high quality. The Hercules brand of power tools easily matches a number of the high-quality power tools as the big box stores carry, but for significantly less. To be honest, if you're buying tools for one-off projects, I'd go here. If you're buying tools that you need for your trade, I'd be wary of some but happy with others. Handsaws? No. 12" compound miter saw (Hercules)? Definitely. In short, before I buy any tool, I stop at Harbor Freight first. I think you'll be pleasantly surprised.

Employees NEED to know the product! I called to verify they have an item on hand. They said they…read morehave it in front of them. I drove an hour to get to the store, only to find out that they in fact DID NOT have the item on hand. After getting basically blown off by the employees, I had to drive to Marion to pick up the item as they had one on hold with my name on it. My 2 hr trip now upped to 4+ hours. Had this not been an emergency on Sunday, I would have waited to purchase the item. Very unhappy with the Paducah staff!!

Very friendly staff, able to accommodate any household or construction need. They get lots of new…read morehome owners looking for that perfect chandelier or basin, they are well qualified to help with all your light and plumbing fixture and plumbing needs, they carry Ace brand products as well as Traeger grills. They will also make keys on the spot for you. They have an Electrical side and a hardware/plumbing side, also a rental store. Check them out!

It's not a Lowes or any other large-scale business, but it will most likely have what you need for…read morean odd job around the house.