We are writing this testimonial on Moses Petracco from the Morse Life Health System. Moses was…read morevery helpful in assisting us with finding a memory care option for our Mother. Moses is a very caring and compassionate individual. He exhibited such empathy and concern as we moved into this new territory with our Mother's care. Moses is an asset to the Morse Life Health System. His performance was truly outstanding and we are greatly appreciative of his concern and efforts on our family's behalf. Sincerely, Joanne and Mark Kutney

I was a patient from April 9 to 24, 2026, recovering from hip surgery. Unfortunately, the service I…read morereceived was not up to standard. I was constantly awakened for meds, blood work, diabetic testing (4 times a day), and an X-ray of the hip was taken at 11:15 pm the day before discharge, bed sore treatment at 11:30 pm (I don't have bed sores). The housekeeping service was unacceptable. See the pictures below showing the stains around the toilet, the dirty floor, and the shower. It was disgusting! I reported to the Housekeeping Supervisor, and it was improved immediately. The air mattress malfunctioned, and it took 3 days to replace it. I slept in the chair for 3 nights. The food was terrible, and as a result, I lost 6 pounds from not eating. I really looked forward to my family visiting on weekends so we could share meals. The physical and occupational therapy was outstanding; a big shout-out to Darrell, Eric, and Chad for their support and encouragement. I felt confident about leaving the facility and looked forward to continuing PT at home. Unfortunately, Janie Nixon-Harmon, Social Services Mgr, did not make contact with the PT home care service, as indicated on the checkout form and verbally communicated. This was also true of the meal plan service. I spent an hour plus on the phone with my insurance provider setting up the PT service and Meal service. The delay impacts my recovery time frame. PT is delayed for over a week and half.

they have been super with both our moms who are not doing well. Both have horrible bed sores and…read morethey are very attentive and caring. Thank you

Field employee's are - fantastic.... Schedulers & staff are…read morepathetic-peroid! I lost over 2 wks of shoulder replacement PT, because I couldn't get released by then to Medicare for starting outpatient local gym PT To start. Nurse/PT Employees can't coordinate multiple home visits because of schedulers complete incompetence. Do not/not let your Doctor set you up with company "Due to poor mgmt".

Affordable and amazing caregivers and staff. They worked directly with our insurance and handled…read moreeverything.

The management and staff at Excellent Care Home Care have been amazing. I was in dire need of a…read moregreat home care specialist for my grandmother and on short notice, the manager, Angie came in for an interview and helped get everything set up. Angie found us a great home care specialist in Karen and all of my questions/concerns have been met so far. I really feel that theres an open line of communication so if I ever have any questions or need to adjust care, it can be done so easily. I value the compassion and professionalism I have been shown and thank everyone at Excellent Care Home Care.

I cannot say enough about the exceptional care my grandma received from Hand in Home Care Agency…read more From the very first phone call, their staff was professional, compassionate, and incredibly responsive. The caregivers were attentive, respectful, and truly treated my mom like family. They went above and beyond, making sure she was comfortable and well-cared for, not just physically but emotionally as well. The level of communication was excellent, and I always felt confident knowing that her needs were being met. I highly recommend Hand in Home Care Agency for anyone seeking high-quality, reliable home care services. They made a difficult time much easier to manage, and I will be forever grateful for their support." Thank you Romania for all you do.

From the owner: Customers should choose Hand in Home Care for home health care because of our commitment to…read morepersonalized, compassionate, and high-quality service. We create customized care plans tailored to each individual’s needs, ensuring they receive the right level of support while maintaining independence and dignity. Our team of highly trained and empathetic caregivers provides a wide range of services, including personal care, companionship, rehabilitation, post-surgical care and specialized memory care for Alzheimer’s and dementia patients. Prioritizing safety and comfort, we enable clients to receive exceptional care in the familiarity of their own homes. With 24/7 availability and flexible scheduling, we adapt to changing needs, offering hourly, live-in, and respite care options. As a locally owned and trusted provider, we are dedicated to supporting families by maintaining open communication and providing peace of mind. Choosing Hand in Home Care means choosing a reliable partner who genuinely cares about your loved one’s well-being.

Incompetent business! Front office in Disarray. One star because the PT lady was good. Office…read moreplanned for me to wait four days after surgery to start PT, that could be very bad for a patient! i then received no invoices/bills of service for 7 months. In November I got a call demanding $900 they wanted payed over the phone. I asked for an accounting of services. So they finally sent that with a threatening letter. crazy way to do business.

Absolutely frustrating experience from this company. I'm…read morereading the reviews now and seeing a lot of apologies from the business owner but appears to be lip service only because the nightmare continues. It's terrible that you have to be dependant on a company that does not care. I have been in this merry go round with the office who has made every excuse to avoid sending out help. Blaming the doctors office for the miscommunication but it lies only with their own office. Please Please Please look into what is happening with this office. Maybe people need to get back to the office and perform their managerial duties more effectively rather than working from home.

Hi, this agency deserves a ZERO. After months of back and forth, although my elderly mom has had a…read morenice Aide coming to care for her. The aide/csregiver has been working without pay!. This agency is irresponsible. I do not recommend them because they do not pay their caregivers, so the caregiver has to stop caring for my mom due to not getting payed by MAZALTOV HOME CARE AGENCY in over 6 weeks! This has been happening on and off for 10 months. My mom lost her beloved Aide because of this agency's irresponsible handling of Medicaid payments. Do not sign up with them. Something illegal is happening. There are many other agencies in South Florida that serve our elderly community with honesty and dignity! Do not use this agency, You'll regret it!

I would not ever use this service again. The company was supposed to provide a phone number for a…read morecaregiver so I could interview them before a long term assignment for my mother who has Alzheimers. They did not do so. I also asked that they send a caregiver who had been with their company for an extended period as I wanted someone with a strong track record. They told me the person had been on a long term contract with them and was doing well. That was a lie. I told them I needed a caregiver who had a car for errands. They sent someone without transportation. The caregiver had no experience with Alzheimer's patients. She was incompetent, rude, and unable to communicate clearly. I notified Mazaltov that I did not want the caregiver to return. I also told the caregiver that we would not need her services the next day. She showed up ringing our door bell and knocking loudly at 8am the next day. My family is stuck with a bill for bad service and I'm just appalled at the lack of customer service provided from Mazaltov.

This agency helped us with their nurses and therapists but also helped us with finding reliable…read moreresources in the area for supplies and other things we will need in the future.

Over the past year, my father's physical and mental (dementia) declined fairly precipitously. My…read moresister and I lived far from Vero and we were concerned about our father having no family in the area, yet needing care (and caring). We were blessed to then have Caron D'Ambruso (of Active Home Health) enter our lives. Initially is started with Caron helping clean and dress my father's skin cancer wounds which he had not been properly tending to. Not only Caron provide care for his wounds, she demonstrated a compassion and a caring for him as a person, something he desperately needed in his poor physical and isolated condition. Despite my father's decline, he was highly intelligent and a former trail lawyer who could be a bit of a "curmudgeon" and not easily trust people. Caron's loving and caring style, combined with her high intellect (she is a Harvard graduate), quickly earned her a special place in my father's life. He respected her greatly and lit up when she would visit to care for him. She wasn't just providing care for his physical wounds, but also his emotional ones. And that is because she actually cares for the people she is treating. Knowing that his two daughters lived in other states and cities, Caron provided us with updates and shared insights about his condition and care that he needed. This was instrumental in our knowing what additional resources and doctors he needed. On the morning I flew down to see my father and take him to a new neurologist for memory issues, my father collapsed in his apartment with a stroke. After landing, I called him on my drive to Vero Beach and he did not answer the phone. I called Caron and expressed my concern, and asked her to let me know if she saw my father in the common areas of the facility. I was about an hour away in the car and was anxious. Caron took it upon herself to go to his apartment. When she knocked, she could hear his small dog barking, but no one answered. Caron sought security who helped her enter his apartment and they found him on the floor in dried blood and urine. Caron immediately tended to him and called for an ambulance via 911. The paramedics arrived and Caron called me to let me know what had happened. I re-routed my rental car to the hospital. My Dad had to be in the hospital and then a rehab facility for over three weeks. During this treatment period, Caron visited my Dad on her personal time in both the hospital and rehab facility. She helped bring changes of clothing and other items he needed. Given my father's stroke and his lack of proximity to family, my sister and I decided that we needed to move him back to his hometown of Fort Lauderdale once he was released. This would get him closer to family and friends which he clearly needed. The saddest part of this decision was that Dad would lose his nurse and caring friend, Caron. It was a big loss indeed. Needless to say, Caron was a Godsend to my father and family. She continues to occasionally check in to see how he is recovering. We miss Caron and hope that others who are in the Vero Beach area are fortunate to have her care, and the other great caretakers at Home Health Care.

A Better Way Home Care is a wonderful place to be at! Kelly is absolutely phenomenal, she ensures…read morethat things are orderly and everyone is well taken care of. Kelly has great respect and kindness for everyone, and her hardwork never goes unnoticed! She's a good listener, compassionate and one of a kind.

A Better Way Agency provided stellar service to my husband, Otis Knighton. Keyla Young gave…read moreexcellent care to Otis for three years. Her professionalism was laced with compassion, warmth and heart-felt care. She made life easier for me and Otis. Thank you from the bottom of my heart for three years of superior care.

To the Team at Palm Garden of West Palm Beach, I am writing to share my sincere thanks for the care…read moreI received during my recent stay. Recovering isn't always easy, but the kindness and professionalism of your staff made a world of difference to me. I particularly want to mention the nurses Rochell, Sierra, Marthe, and Shernette​ for their patience and encouragement. It's the small things-a friendly check-in or a quick response-that helped me feel like more than a patient. The physical and occupational therapy gym is top-notch. I particularly want to mention Robert, Gloria, Kari Anne, Brie, Jordan, and Carlos who inspired me to work hard in spite of the pain and dizziness to recover. The CNA's were hard working and compassionate. They helped with my basic needs and treated me with respect. I particularly want to mention Miriam, Love, and Betina. Thank you for being there. Social services gave me sound advise through my stay. They made my discharge happen. I particularly want to mention Sol and Mickey. I especially want to thank Sol for intervening in a crises. She even came in on Sunday to save the day. Thank you to Fiona, Jesse, and Jennifer for leading the team. Greatfully, Charles Leitner

RUN don't just walk away from this facility! It is the worst experience we have ever had at a…read morehealthcare facility. If you care about your loved one, find a different rehab. We brought so many issues to the executive team during my mom's two week stay. None of it was addressed properly and some things reoccurred. Here are a few examples of the poor care: 1. This morning I learned that my mom's bipap machine was not connected to the oxygen for the entire evening. Her oxygen level was 80 when the morning nurse came in. This is a dangerous level! Until I asked, this was not even documented so that someone could assess it with evening nurse. 2. Multiple times my mom's IV and pill medications that were due 3x a day were given so late in the morning that they had to do two doses close together instead of 8 hours apart. She would have missed her third medication if I wasn't tracking it. 3. Medication was left out in the open on the medication carts. Not only is this illegal but very for some of the residents who wander through the hallways and could take the medication by mistake. See two of many times I took photos of the unattended medication. 4. They are understaffed. It took upwards of half hour to two hours to get my mom changed after she had an accident. This is so unacceptable! The only bright spots of this facility is Bijou, the respiratory therapist and the PT team. They are good but still not worth risking your loved one's life at this facility. Do yourself a favor and do more research to find a better place.