If I could give 0 stars, I would. The only redeeming quality was the front desk ladies were very…read moreapologetic on their end.
I've been a patient at Derick Dermatology for about 10 years. I've visited 4 of their locations, and have been relatively happy with them until today.
My appointment was at 5:00 pm, I arrived a few minutes early to give them updated information. The girl who was assisting me couldn't find my new physician's information , but I offered it to her. She said I am checked in and she will update the information shortly. My information was not updated shortly, it was almost a full ten minutes later, which showed me late in the system.
I was taken back into the room almost 20 minutes past my time. I get it, this happens. People run late, Dr.'s take extra time with their patients, whatever. I got into the getup they give you for a skin check and it was almost 10 more minutes before the doc came in. She came in, and very clumsily and arrogantly said "whoops wrong room". I'll be back. I now have to wait longer, and it ended up being almost 5:45 before I was seen. Doctor came in and I said what was the hold up as I was here on time, and she very rudely that I was late. I said no, I was here just before 5:00 so I could update information. She argues that I wasn't checked in until 5:07. I said that's false because it was 5:00 when I was sitting down waiting to be called. She then acted arrogant (and I could't tell if she had a little something something with lunch or dinner) and was lecturing me about being late and that I was in the wrong. I was very gruffly asked about any concerns, and I let her know which one I had. I said that when I visited the vein surgeon that a common result of my condition is a very dry and itchy spot on my leg. She said that was wrong, and it was a very different thing all together. This was verified by the surgeon's office as a very common issue with varicose veins. She then said that she couldn't do a proper skin check because of some of my tattoos with their pigmentation/shading. Then when she checked my scalp, it felt like Torgo from Manos hands of fate was going through my hair. Dr. Rommel was giggling and saying whoops, and sorry trying to separate my hair and check along the hair line . I know I should have gotten up and left when she started lecturing me, but I needed a refill of a prescription and who knows when I would get into another Dermatologist.
So that portion was done with. Now to filling of the prescription. I check with the dispensary people, very nice ladies. They said that the script was written for a size that they don't carry, but can send to any pharmacy. Great, I tell them which one and location. I asked them how long would it be for it to be filled as I needed to go grocery shopping, but can stop afterwards. Turns out they send to a completely different pharmacy that I have not used in about 6 years. The only reason I know that it went to the wrong one is, I got a text while I was grocery shopping. Great, now I need to call them back to tell them it went to the wrong pharmacy. But you can't just call the location, you have to call their 800#. Took about 10 minutes to get someone who works in their dispensary with prescriptions for them to move it over, and they were very apologetic about it. The two kids working the front desk apologized when I told them about the issue with the doctor, and said it was also partially their fault. They said that it was on their end and they could vouch that I was in fact on time and not late.
I will speak with the practice manager tomorrow, as I have left them a message. If not, I will call in and as to speak to them...
Overall, don't see Dr. Rommel as she is very unprofessional. If you go to this location, try to see one of the other doctors.
