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    United Airlines

    1.7 (48 reviews)
    Open 9:30 am - 5:30 pm

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    John V.

    It's not that bad when you have status. The regional jets are painfully small - the seats don't fit my seat and you have to stoop to relieve yourself in the cramped toilet. Do yourself a favor and take care of business before you board. Chaos ensues when there is a cancellation; rebooking with gate agents should be your last resort. Pick up your phone it is always faster.

    Trip change with refund for change in departure flight but return flight missing.

    If I could do no stars, I would. This is long, bear with me. I booked a trip to see my elderly grandparents in ND from ID. I booked the trip and once I booked it, I saw that there was a cheaper departure flight which consisted of more layovers and a later arrival time but I wanted to save the money so I switched flights and got a confirmation of the flight change. when I looked closer, the return flight from my layover in Denver to id was no longer on my itinerary. I called customer service and after "being put on hold" which consisted of loud banging around and talking to co workers, I was told that I canceled my return flight. I explained I didn't do anything with my return flight, just the departing flight. after going around in circles, I asked for a cancellation confirmation email and she said she wasn't able to do that. I eventually just got fed up and hung up as we were getting nowhere and I didn't want to let my frustrations out on her. I decided to go to the actual airport so I could show the confirmation emails and such and on my way there, I got a call back from united reservations. it was a supervisor who was completely condescending who I eventually hung up on as well as she could not send any confirmation on the "cancellation". at the airport they were also no help and their help desk was unable to assist as it wasn't a "day of" issue. I was refunded 92 dollars when I switched departure flights. I booked my flight last night and they said they could book the return flight now for 170 dollars. What a f***ing joke! I will never do business with them again.

    Unrstaed at United!!

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    9 months ago

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    1 year ago

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    14 years ago

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    7 years ago

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    5 years ago

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    8 years ago

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    8 years ago

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    6 years ago

    Always delayed and the attendants could care less! Boise people apathetic. One can never rely on United airlines!

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    6 years ago

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    11 years ago

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    7 years ago

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    8 years ago

    Worst airline I've ever been on. They make me paid for the smallest carry on bag I have. Never use this airline.

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    10 years ago

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    7 years ago

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    13 years ago

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    10 years ago

    Worst ever took 30 min to check in because they were manually checking each ticket this is time consuming delayed our flight

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    8 years ago

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    14 years ago

    Short lines and friendly staff. Hate the small planes.

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    7 years ago

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    Page 1 of 2

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    Review Highlights - United Airlines

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    Delta Airlines

    Delta Airlines

    2.6(42 reviews)
    0.0 mi

    Available 24/7, customer support at +1~(888)~738-06.99** can assist you with booking issues and…read moreflight change requests. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    **Need 24/7 immediate assistance, *Call Airlines at* +1 (855)~657~32.29 *phone number. They can…read morehelp with booking management customer support, flight changes, and flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    Photos
    Delta Airlines
    Delta Airlines - Tarmac View from Pedestrian Walkway to Boise Airport

    Tarmac View from Pedestrian Walkway to Boise Airport

    Delta Airlines - Check-in Counter

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    Check-in Counter

    Southwest Airlines - Early morning flights

    Southwest Airlines

    2.3(31 reviews)
    0.0 mi

    I was really dreading this flight because I had a middle seat buuuttt the wonderful man at customer…read moreservice was so happy to change my my seat and I have a whole row to myself now!! Could you believe that I went to middle row to a whole row to myself! So blessed and happy about it! It was so easy and quick! It was truly great service! And much appreciated because I'm exhausted. The last thing I wanted was to be in the middle seat. I really appreciate this one!!

    I don't travel often, but when I do I always take Southwest ( for 20+ years now). Over the years…read moretheir service has been incredible, their family first boarding is a life saver, and although I never check in bags- that was a nice perk. Last year my family did a trip to Kauai via Southwest and they made it so easy. This year we did a trip to Boise and it was a nightmare. First off, the assigned seating makes no sense. We were either in the back row and in class 3 or in the front of the plane and in group 8. Made it very hard to put our bags away. They took away their family boarding which meant we had to walk down the tiny aisle with toddlers, multiple bags and multiple car seats hitting other passengers as we made our way down ( it just makes no sense because you have assigned seating- just let me have some extra time to settle). The lady at the gate check gave me hell with our carseat although it was a Cosco ( airplane approved). Then on the plane, the steward told us to put my daughter rare facing and I thought it was a new regulation- so I followed. Then halfway through the ride, another stewardess came out telling us that in good faith she can't let us fly this way and made us relocate in the middle of turbulence which caused my kid to get scared and start screaming. On our return trip, they also told us at the check in counter that our bags were fine, but prior to boarding they made me check in my bag due to space issues. But on the plane there was plenty of overhead space available. To put a cherry on top of everything, our steward ( who may have never been on a plane before) brought our drinks to the wrong aisle 5 minutes before landing and poured the tomato juice mix all over the poor guy sitting in the aisle seat. I'd still love to fly Southwest, but after this experience, I'm far more likely to shop around.

    Photos
    Southwest Airlines - Bruised arm

    Bruised arm

    Southwest Airlines
    Southwest Airlines

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    United Airlines - airlines - Updated May 2026

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