I recently left a contigo water bottle on a flight. They announced that they had found it after I…read morepassed out of security. Since I knew that they had found it, I went back the next day but it was nowhere to be found. I received a call the next day from Sarah, who had been looking for it. She found it. This level of individual service is unheard of, especially in the airline industry. Big props to the boise team. Sarah, jen... thank you for going above and beyond for your customers!

People are great, love the free beer, love the service, planes fly on time and frequently. I just…read morewish the seats reclined a bit (you do get a aisle or a window) and the seattle to boise run sometimes stops for an hour in lewiston ID. otherwise perfect.

Alaska really took care of your girl this morning. No complaints. I'm really happy with the…read moreservice. It was very quick and I'm very grateful for TSA this morning. The line the regular line was very long TSA was through in like less than a minute. It was a beautiful day for traveling through the TSA. Now I'm about to get some breakfast and I got a little bit till an hour for my flight. Hope everybody has a great day traveling.

Alaska Airlines delayed my flight, causing me to miss my connection and arrive over 4 hours late. I…read morearrived at the airport at 11 AM, and it was clear the delay was known well in advance, yet no effort was made to rebook me on another flight or provide any compensation. The lack of communication and support was unacceptable. Unfortunately, this has been a repeated issue with Alaska, not a one-time occurrence. Would not recommend based on reliability and customer service. Do not fly Alaska Air!

Love how small this airport is!…read more 5 minutes from drop off to my gate!! They have a Starbucks which is a must. Also, I love that Southwest flies int here as well!

Funky little airport that was A'ight....nothing special though…read more Did have a Chic-fila....though. Easy access and small so not hard to get around like Heathrow or Hartsfield

Easy straight flight, they upgraded my seat she was so sweet even though it was late. I could tell…read morethe lady was tired but she was so friendly wow customer service

Jesus Christ--even trying to get a COMPLAINT to you all is impossibly difficult. When did Delta…read moreturn into such an incredibly SHITTY airline? Tonight was one of the worst travel experiences I've had in YEARS. Every single Delta worker with whom I spoke today was completely and utterly unhelpful. My flight was delayed by an HOUR--which set back my getting to the hotel--and caused a chain of events including being late to pick up baggage, not being able to find help to direct me to the right baggage claim, not having enough signage to direct me to rideshare (this is on the airport in Atlanta), and then getting me stuck outside the wrong entrance of the hotel. All because I was late starting with your flight. And what explanation is there for wasting hours of my time with this bull? Nothing. And let's talk about why your seats are *so* uncomfortable and why people can recline *so much*. Why is your "complimentary" food cart so unimpressively cheap? Why the hell do you never have enough room for every carry-on bag such that I have to check my luggage when i don't want to and risk you losing it or not letting it arrive with me--which you have done before.

I think united has gotten better and better...ok I have Silver Status so that may color my…read moreobservation but the planes are great, service is great , and they fly everywhere.

I had to check my bag because my original flight was canceled. I was instructed to switch to…read moreanother plane without being informed that I would have to pay for checking my bag. I am requesting a refund for this fee. I did receive a refund, but this is not how you should conduct business.

I don't travel often, but when I do I always take Southwest ( for 20+ years now). Over the years…read moretheir service has been incredible, their family first boarding is a life saver, and although I never check in bags- that was a nice perk. Last year my family did a trip to Kauai via Southwest and they made it so easy. This year we did a trip to Boise and it was a nightmare. First off, the assigned seating makes no sense. We were either in the back row and in class 3 or in the front of the plane and in group 8. Made it very hard to put our bags away. They took away their family boarding which meant we had to walk down the tiny aisle with toddlers, multiple bags and multiple car seats hitting other passengers as we made our way down ( it just makes no sense because you have assigned seating- just let me have some extra time to settle). The lady at the gate check gave me hell with our carseat although it was a Cosco ( airplane approved). Then on the plane, the steward told us to put my daughter rare facing and I thought it was a new regulation- so I followed. Then halfway through the ride, another stewardess came out telling us that in good faith she can't let us fly this way and made us relocate in the middle of turbulence which caused my kid to get scared and start screaming. On our return trip, they also told us at the check in counter that our bags were fine, but prior to boarding they made me check in my bag due to space issues. But on the plane there was plenty of overhead space available. To put a cherry on top of everything, our steward ( who may have never been on a plane before) brought our drinks to the wrong aisle 5 minutes before landing and poured the tomato juice mix all over the poor guy sitting in the aisle seat. I'd still love to fly Southwest, but after this experience, I'm far more likely to shop around.

Overall, I think it's OK airline. I do miss the free bags because they don't even have first class…read morebut they have really good early flights so I'm happy about that. There's not a lot of seating in these seats are pretty small. Overall, it was OK.

Damaged hard sided suitcase. Just got last May. This was the second trip. To the Baggage gal in…read morePhoenix that said luggage was her daily workout as she through everyone's luggage. Thanks! We had a party of 7 you destroyed 3 souvenirs and a suitcase. Wonder what else you destroyed. I had thought of joining American Airlines credit card for air miles. Plane was nice and comfy. Stewards were nice and helpful. It only takes one bad experience. I wouldn't complain, but we asked her to be gentle we had fragile things. She just took the bag from us and threw it. American Airlines lost a customer.

I have been on hold with them way too long...merely to find out my AAdvantage number. It should not…read morebe this difficult to find out basic information. Too much unnecessary blabber from recorded messages.. They finally called me back and I got this handled. Thanks Roberto for helping me out!

They damaged our bagon our flight here from vegas. The handle broke and is no longer usable…read more There's no spirit claims area by luggage claim in boise they told us to go all the way to ticketing to file the claim. We weren't dragging our bag upstairs to ticketing after a flight and we were exhausted. I filed the claim online on Tuesday and we were leaving Thursday morning. The claim still didn't go threw. I said im not paying 80 for the bag and have to buy a new one when we get home. I said I wanted to speak with a manager and he was at the gate. What does that help? If I didn't pay for my bag he would move us to a flight tomorrow? Also, what would that help. I had no choice to pay. Im sticking with united or jet blue from now on, at least they have better customer service.

Customer service is nonexistent! If they can't answer your questions they hang up on you after…read morewaiting 25 minutes to speak with them. The points system also is horrible. It cost $500 to buy 20,000 points. When you use them 20,000 points saves you $160 on your flight. I can't imagine why they're having financial problems.