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Uniquely Yours

4.0 (1 review)

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13 years ago

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Talk of the Town - Cinderella elegance.

Talk of the Town

(37 reviews)

$$

Best best best! Best place to go for any theater, theme party! I love this place! I can't get…read moreenough! Their hours are limited, and they're only open on the weekends... I've always been satisfied an excellent customer service!

Had such a sad experience today, and am still shaken up…read more This is a longer review, but with respect to the other associate, I want to make sure I'm clear with where the issues originated. We rented some beautiful pieces for our show this month, and Marianne was amazing in getting everything set up and ready for us. When returning most of the items, I made the mistake of returning a shirt to the wrong location, so I had to come back the next week to complete everything. I was ready to pay an extension fee, but she was kind and allowed for that margin. We had a dress and lace-up shirt to bring back as well. My mother dropped off the dress first, and was told sternly by Nancy there would be a $40 damage fee. I wasn't sure what that was for, so when I stopped by to drop off the lace up shirt, I asked. I have a new costume team, so if mistakes were made, I want to make sure they know where they must improve. I have no problem paying the fee- prices here are very fair- but something happened after I asked what the fee was for. Nancy stormed away without speaking a minute, planted at another counter, and then proceeded to tear into me, loud enough for the room full of customers to hear, and potentially even the adjacent room. I think she somehow concluded I was trying to get out of a fee, which upset her. Despite me trying to communicate that wasn't the case, not only did she stop listening but she threw insults. A few of Nancy's choice sentences: "You are so snooty" "Your energy is killing me" "Has anyone ever told you that before? It's true" "You sound so snippy" "Everything you say is so passive aggressive" -I replied I was being genuine, she said, "I don't believe you." "I have been doing this for 40 years so if there's an issue I know it's not me." "Blip blip blip blip" (mimicking me talking and cutting me off for asking where to drop off the final shirt this week) Even if I was trying to negotiate damages, you still shouldn't use public shaming as a tactic. The customer is not always right, but I do believe that standards of mutual respect should be held in all interactions. Marianne was kind, professional, helpful, and honestly made the magic of clothing and performance come alive for me and my cast that came with me. Nancy was hostile, insulting, aggressive, and never even created space for response. I do have the interaction recorded, so all details can be corroborated. I'm not the person to post it (public shaming is not my method) but I'm happy to share the recording with the owners for reflection. I do hope moving forward that a space where artists can create that much magic together can also be a space of safety, gentleness, and mutual respect.

Uniquely Yours - fashion - Updated May 2026

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