Love that this is a local jeweler who has been in Springfield for many years. I brought two pieces,…read moreboth gold chains, that needed to be repaired. One necklace was broken and the other was badly tangled. The cost was a little more than I expected although they did a good job and both were repaired quickly. Everyone here was very nice including the owner.

I drive about an hour to shop here because I trust them. The owner is honest, kind and patient. I…read morehighly recommend.

Paul Cozzi was a pleasure to deal with while shopping for an Engagement Ring!!! He was not there to…read moreoversell anything and coached me as I made my selection . Any and all future jewelry purchases will go through Cozzi Jewelers!!

My diamond I've worn for 20 years fell out of the prongs. Went to Cozzi Jewelers and it was an…read moreexcellent experience. Fixed it with a new prong and secured my other diamonds! Now I will save up and buy something sparkly only from them!

I took my 14 k gold watch to this store to replace the battery. The male proprietor failed to…read moreproperly close the back of the watch. Moisture entered and corroded my beautiful watch. The woman proprietor, Kim then sent my watch to an "expert" for repair. The watch is still destroyed. I doubt if these people would recognize an expert if they fell on them. They couldn't manage a battery replacement without demolishing my watch, idiots! Save your precious jewelry and go anywhere else.

I had a vision for my engagement ring. I did my research and it took us to Eastern Lapidary in…read moreEdgmont. I showed the two gentlemen my design I drew and the process began. I picked out a yellow diamond and used smaller diamonds from an old ring. A few weeks later I had an amazingly beautiful ring. Everyone associated with my ring was very professional and attentive to my dream ring. I can't wait to go back for my wedding band. Kathy Glen Mills, Pa

If you want top notch customer service, then Benari is the place…read more My husband emailed this family owned jewelry store to inquire about a watch. He received an email within the day and we had an appointment. There is plenty of parking in the lot. The store is beautiful with TONS of items to choose from with very reasonable prices. Customer Service is top notch. Bobby helped us pick out two beautiful watches for our wedding anniversary. We also found some amazing earrings which I wear every day. I can't wait to go back and pick out my next piece of jewelry. :) This is my go to store. I can't rave enough about the customer service. I'll be back.

I met with Bobby to discuss the purchase of a new Rolex Yacht Master. His knowledge about the…read moreRolex brand and explanation of the purchasing process was OUTSTANDING! He willingly dedicated as much time as necessary to answer all my questions and truly enhanced my entire purchase order experience while visiting this store. If you are interested in purchasing a new Rolex, I highly recommend Benari at Newtown Square and ask for Bobby.

Needed to have a couple of pieces of jewelry tended to. Met with Robert and Michael to discuss my…read moreoptions. Implemented a plan and very happy with the results. Would definitely recommend the use of their services.

A few weeks ago I dropped off my Tiffany bracelet. At that time Michael gave me a quote..$30 or $35…read morebecause my clasp wasn't closing. Today I went in,spoke for awhile with the father, then got my bracelet. Awesome! I gave him my charge and I noticed it was a $53 charge. I mentioned the difference and he said oh this n that.. So I payed the $53 and left. I had the paper with the price,so just be aware charges may not be correct.

I have an unfortunate experience to share about Best Jewelers in the Manoa Shopping Center. I don't…read morerecommend you do business there based on my experience. In early January, I took a gold watch bracelet to them to have two links made to lengthen the bracelet. While in their possession, I inquired almost weekly for an update on an estimate for cost and time needed to perform the work but never received it. After about two months of waiting, I decided I'd take it back and have someone else work on it. When I went to pick it up, Sonya the store manager, handed it back to me in pieces. I started putting it back together when I noticed there were pieces missing. Had I not checked, Sonya would have let me leave the store with it in that condition. After pointing out the missing pieces, she said she would look for the missing parts and have it ready the next week. So I came back the next week and the bracelet wasn't there. I wasted my time going to the store when they could have called me to let me know it wasn't there. I was told to come back again the following week. I came back the next week and when I inspected the bracelet again, I found that it was again missing parts, but now it had been damaged. It looked like one or possibly more of the links had been hit with a hammer. How they managed to damage it so badly I have no idea. The parts damaged shouldn't have even been handled at all. I'm now waiting for Sonya to again resolve this but at this point, this watch bracelet is likely a loss and will need to be claimed as such by their business insurance. The cost is almost irrelevant though as this bracelet is irreplaceable. Don't take your valuables to Best Jewelers because they may end up like mine - ruined.

The staff was friendly and professional. My watch batteries were replaced within the hour at an…read moreaffordable price.

Wonderful service. This lovely shop on the Paoli shopping center is unassuming but brilliant…read moreinside. I came to see if a pearl pendant necklace would be worth repairing and they did a beautiful job at a very reasonable price and called directly to let me know it was ready. The shop has amazing pieces on display, a variety of types and plenty of settings to work to create your own options. It's wonderful having such a great spot nearby to purchase or repair in the future. The strip mall tends to have shops rotate regularly and the parking can be tight but usually can get a spot and this one seems to stand the test of time.

I've gone to this Jewelry shop since the 80's, after recommended from a Surgeon from Paoli…read moreHospital-where I worked for 40 years! They have made jewelry for me, repaired broken pieces & their service & pricing has always been awesome. Up until now. My 12 year old grandson accidentally broke the 14 kt gold chain to a crucifix necklace that I let him wear to an AbbeyFest event. So of course, I took this broken chain to Testa's, for repair. I trusted them. I explained the event & asked if it could be repaired, & they said yes. I think I was notified after a week that the chain was repaired & ready for pick-up. On 10/08/2025, I picked up the repaired chain, paid $58.30 & stowed it away until I wore it to church this week. So I went back to Tests's with my receipt & chain. I showed them the loop on the chain with a snag, that I felt, & asked why the snag. I thought it was repaired? The woman working, took out a loop to show me that the work repaired was not at the snagged loop. I could not see it. I am not a jeweler. I asked her, "Why would the JEWELER not notice that loop?" All she could say is that is not where the repair was made! I asked her," why was that not noticed by the jeweler- the professional & repaired too?" I got NO satisfaction! I really wanted to show others in the shop how dissatisfied I was, but instead I felt my frustration would be better exhibited on this forum! I will never go to Testa's again!

Purchased my fiancée's engagement ring here. Absolutely fantastic experience from beginning to end…read more Ron made everything simple, easy and hassle-free. The ring turned out absolutely beautiful. I would recommend BIG to anyone. My fiancée and I will most certainly be back for wedding bands, etc **UPDATE: went back to BIG for both me and my wife's wedding bands and just wow, absolutely perfect. I was able to use diamonds from my grandmothers wedding band for my wife's wedding band and it looks absolutely amazing. My wedding band is also fantastic and looks just as I imagined. Every experience we've had at BIG has been the best. Ron's hard work and dedication to BIG is apparent through the seamless experience and high quality jewelry. Thank you so much Ron!!! We will be back!!

Selling Jewelry. Owner took items into back room. Nothing was Weighed or Tested in front of me. Was…read morequoted a price. $1535. Seemed a little low. Owner irate when I asked about weights & refused to disclose. I left & got 2nd appraisal, everything tested & weighed in front of me on the counter. Offered $3310 on the spot. 80% of melt value. Beware. Patronize at your own risk.