SHANE SPENCER is a person who over-promises and under-delivers!…read moreSomeone on this page, THE GUN CLEANERS in Waco TX, mentioned they were surprised at all the bad reviews. Listen, don't be surprised.
I run an LLC and wanted to make an order without a lot of fuss so my wonderful EX would not get wind of it and try to cause problems. Now, I don't care.
On the phone SHANE SPENCER gives you the hard sell. What is the hard sell? It is where you really need to place your order TODAY or it might be out of stock and also you won't get it shipped soon if you don't. I didn't fall for the hard sell, but did go in the store a few weeks later and put a deposit down on an order.
The dealio with SHANE SPENCER is that they order something and can get it the next day or 2 days later, tops.
I placed an order on Tuesday, April 13, 2021 last week. SHANE SPENCER said it likely would not come in Wednesday because he may not make contact with the company until Wed. No problem.
SHANE SPENCER then said to me while I was there in his shop to look for it Thursday, but Friday at the latest.
I bet you are thinking that no matter what happened with my order, SHANE SPENCER called me on Friday to give me an update. NO he did not.
I bet you are thinking if SHANE SPENCER did not bother to call me on Friday to update me on my order, he surely called me on Monday. NO he did not.
So, one of the "FAKE" positive reviewers here on this page made this comment: "I don't know why THE GUN CLEANERS IN WACO TX is getting so many bad reviews."
Lol, if you are reading this, you shouldn't have to wonder.
Let me remind you: OVER PROMISE, UNDER DELIVER.
I, the paying customer, was the one who called last Friday to see if my order was in. I was told no. I was told that a tracking number wasn't even given to SHANE SPENCER.
Ok, there is no fire here I thought to myself. It probably will come on Monday. As you just previously read, SHANE SPENCER neglected to call me on Monday, so today, Tuesday April 20, 2021, I called expecting NOT to have my order because after all, if my order had come in, surely they would have called, correct?
SHANE SPENCER was not in when I called, but to his credit, he did return my call. When confronted about my delayed order and bad communication, SHANE SPENCER said I was HARASSING and THREATENING him.
I asked him how inquiring about my order was some kind of threat? He said I never ordered last Tuesday, but it was only last Friday and he said COVID had slowed everything down shipment-wise.
Ok, so SHANE SPENCER was now calling, the customer, A LIAR! Yeah, so far a very good experience!
Also, if shipments were slow or fast, there still would be a tracking, no? Nope, not when you are dealing with SHANE SPENCER of THE GUN CLEANERS LLC in Waco!
Last April 2020, this COVID excuse might have been believable, but in April 2021, COVID is not slowing shipments down like what we all experienced last Year in 2020.
I then informed SHANE SPENCER that I had his receipt with the date of April 13, 2021. April 13 was last Tuesday!!
I said, that is not a threat, it is simply stating the facts and asking about getting my order or getting a refund. Then, SHANE SPENCER blew up.
Lol, ok then, for SHANE SPENCER, if a customer says they would like either their order or a refund, I guess the customer is then becoming threatening.
SHANE SPENCER said he did not like me talking over him. He said he was the ONLY gun store in town that would work with me ...implying I was lucky. I don't know why he made that remark, but possibly because I wasn't ordering a firearm...who knows?
I asked him if he was the owner or if it was the Houston store (THE GUN CLEANERS) that were the true owners. SHANE SPENCER blew up again and screamed: I AM THE OWNER! I tried to continue, but SHANE SPENCER hung up the phone on me.
1. Am I going to be out of $100 for my deposit? Yes, temporarily, but I am going to initiate a charge-back which should eventually get me my money back.
2. Will this be the only review for THE GUN CLEANERS LLC in Waco Tx that I will leave. Lol, there are going to be many more bad, negative reviews for THE GUN CLEANERS LLC in Waco, Texas.
3. Do I recommend you using THE GUN CLEANERS in Waco, Texas? Absolutely not.
4. Are there other GUN CLEANERS in Waco, Texas that do a good job of cleaning guns? You know there is!
5.What should SHANE SPENCER have done to avoid all this bad customer experience for me and all the others?
In my particular situation, he should have said: "If you order this, it might possibly come in within a few days, BUT it could also take WEEKS before we get it in. We also do not get a tracking number. We also do NOT communicate the status of your order as it is the CUSTOMER'S responsibility to check on whether their order is in or not."
Now, if SHANE SPENCER, alleged owner of THE GUN CLEANERS in Waco Tx had told me this and I still placed an order with him?
You would not be reading my bad, negative review of THE GUN CLEANERS LLC in Waco, Texas!
