On October 30th at 2:09 PM, I brought my car to Pep Boys Auto, store #1480 (1846 5th Avenue, Bay…read moreShore, NY) for a state inspection, Service Work Order #2086265. My car failed inspection because it was missing one rear driver-side lug stud. What's most disappointing is that neither the technician, Edward F., nor the service manager, Paul Nembhard, said a single word before performing the inspection to inform me that the missing lug stud would cause an automatic failure. If they had simply told me, I could have easily purchased a replacement lug stud elsewhere since one was not available for purchase in-store, which was an inexpensive fix, and avoided failing the inspection altogether. When I asked Paul why they wouldn't notify me about an issue like this before proceeding, his response was that it "wouldn't be ethical." That explanation made absolutely no sense. There is nothing unethical about informing a customer of an issue that will cause their car to fail. What would be unethical is passing the car without the repair, which I never requested or implied. Instead of understanding my point, Paul completely misconstrued my words, repeatedly insisting that I wanted his mechanic to "do something illegal" by passing the vehicle as-is. That was not what I said or meant. I only wanted to be notified of the issue so that I could fix it before it resulted in a failure. To make matters worse, after the failure, I was told I would have to pay an additional $10 for the reinspection once I replaced the lug stud. When I expressed my frustration about the lack of communication that led to this unnecessary cost, Paul's only response was, "It's just $10 to get the car reinspected." That dismissive attitude showed zero concern for my time and money. I even made the analogy that if my windshield wiper was missing, something Pep Boys conveniently sells in-store, any reasonable manager would suggest buying and installing one before failing the inspection. Paul had no answer for that either. On top of everything, I was charged an additional $10 to have the car reinspected at another state approved facility after I resolved the issue myself. This was a cost that could have been avoided entirely had they communicated properly from the start. This entire experience reflected a serious lack of professionalism, poor communication, and a disregard for customer service. I left extremely dissatisfied and disappointed. I will not be returning to Pep Boys Auto, store #1480, and I strongly advise others to take their business elsewhere.

Excellent service and very efficient. Went in for a tire change, were busy but got me in and out…read morein 30 minutes. Lobby was clean and tidy and everyone was very nice in helping me get my tire. Highly recommend

horrible service it took forever to get a simple oil change when i made an appointment at 1 and…read moredidn't leave till almost 3pm. never come here!!

The Owner nice Guy Been in the Community Forever!!! Service was Excellent Didn't have to waiting…read morelong .

I came in for an inspection on a day where I had no idea how long it might take. I didn't call…read moreahead. Once I got there the mechanic said yea I can get this done for you. They were done quickly and for a great value. Definitely will be back

overpriced not trustworthy not use quality parts, I will never trust this shop ."....even whit my…read morebicycle

One of the best auto repair places i have ever used!…read more Honest, kind and quick? YES YES! Thank you Jess, and Joe for making me feel so comfortable, at your shop! Your service with a smile, and much appreciated! Thank you so very much!

I only had an oil change and inspection of my 2022 explorer and 2019 Ford pickup but I found their…read moreprices to be fair and their professionalism regarding timliness and communication excellent. They discussed items that needed near future replacement and an approximate cost without pressure to do it immediately.

Ty is the most honest mechanic I have ever met. He is a real professional, and he always addresses…read moreyour concerns. I have him on a regular basis, whether its an oil change, brake pads, or any light that comes on my dashboard, I trust he will be the one that will fix the problem.

I live a little far from this place but they were the closest place nearby that had an answer to my…read moreengine light coming on. They were honest about what I needed and what my options were, something that isn't a given anymore. They offer really good prices across the board, including break pads, and they have a body shop that can fix my bumper for a low price. Definitely something I can recommend, I wish I was able to offer them my business, I just live too far away.

Best service you can get! So kind helpful and genuine. This is the place to get your car systems,…read morealarms, gps etc. the value is worth your buck. This is the place the stars come and the little guys like me. If you need it they got it. If you want it they will get it done.

Prices are very fair work ethic is amazing and most importantly they call you before they work on…read moreyour vehicle and are very fair on prices as far as parts and labor time they don't okay around and paid the bill with unnecessary labor. They get the car they inspect the car take care of your car. They fix it. You're out the door. I'm very satisfied and would recommend this Shop to anyone whether they were in the town or on the island.

Good People, Running the Business. Never had a Problem, Fair…read morePricing, Know What they're doing. Outstanding Atmosphere And Receptionist / coordinator /Mrs Donna Outstanding.

Always accommodating. Friendly, trustworthy people…read more Pricing is always fair. Family run type of place which makes them easy to work with.

All I can say is wow! Used to use Tint World in Huntington...called about 2 front windows on my…read moreJeep and was told $90. I made and appointment and was told now its $180 but I can get 20% off? Thats crazy! After leaving and researching it, the old Manager Kurt left and opened his own spot. I called, made an appointment and am glad I did!! Staff was great, they have so many more tint percentages and we found a perfect match. The place itself has a vibe....sick decor, awesome music playing, free water and soda as you wait. It was very busy, but they had reasonable pricing and got me in and out quickly. I was more impressed that when I got my Jeep back, there was protection on the carpet and steering wheel as well as an instruction card hanging from the mirror. No scraps of tint and no water marks dripped at all! So happy I made the 45 minute drive to my new place for mods! Thanks Kurt and crew...will definitely be back.

Highly recommend did amazing work on my ford, left with an amazing sound system will definitely be…read moreback