We were interested in one of Third Federal's products and our contact, Chrissy, made the entire…read moreprocess straightforward and simple. She kept us updated at every step of the way and was really above and beyond with her communication. Thank you for a great experience!

Third Federal Savings and Loan is a dishonest and unethical bank. My money was not safe there. On…read moreJuly 3, 2,024 Third Federal closed my checking account with $11,800 in it and gave it to Vanguard. They said there were fraudulent transactions into and out of my account. They said I had to pay for it and the "funds, as the call it" returned to Vanguard. That was my money that I deposited. Third Federal points fingers at Vanguard and Vanguard points fingers at Third Federal. When this happened, I was interrogated on the phone by Third Federal and made to feel like I was the criminal and not the victim. Neither Third Federal or Vanguard will tell what law makes it legal for them to just take my money. Recently Vanguard admitted it was a money mule scam. Third Federal and Vanguard knew I had nothing to do with it. People don't put money in a bank to lose it. On top of this Third Federal constantly runs ads in the newspaper and on T.V. about how great their bank is and how you can trust them! I think not!

I worked directly with Meghan Owings and had such a easy, no-stress experience with her and the…read moreprocess and everyone at CHM Lending!

From the owner: At CHM Lending, we treat each customer as an individual, not a number. We don't place you into a…read moreloan profile formula created by the banking industry. We work with multiple lenders.

Bought my Primary and a few investment homes with Crossroads…read more Made it very easy for me throughout the process by getting alot of the qualifying documents electronically. I literally had minimal effort which i loved!!!!! Lisa is a 20 year vet and it really shows. Your next Medina Ohio Loan has to go through her!!!!!!

Lisa handle my loan like a pro. My loan closed in 17 days. Lisa was always in communication with me…read morethroughout my loan process. I would highly recommend Crossroads Home Loans..

My wife and I recently used Third Federal Savings & Loan to purchase our first home, and are so…read moreglad that we did. Our Loan Officer, Crystal, was beyond friendly and helpful throughout the whole process from pre-approval to closing. She was on top of everything, replying promptly to all calls and emails and answering all questions we had accurately, explaining anything we didn't understand in a way we could easily understand. Their paperwork was simple and very clearly showed all of the pertinent facts. With a 60 day rate lock and low closing cost options that are exactly as advertised, I would recommend Third Federal and Crystal to anyone.

From the owner: Strong. Stable. Safe. Since 1938…read more Our values make all the difference. We're Strong, Stable and Safe.We're Third Federal Savings and Loan. We're known for giving our customers the lowest rates on loans and the highest rates on savings. We believe in putting our customers first and creating value for the communities we serve.As a conscientious lender, we simply believe that taking care of people, and putting them in the best position to achieve their dreams, is the best way for us to take care of our business. Without loyal customers, we wouldn't be the lending leader that we are today. That's why our customers will always be our first priority. We have a history of doing things the right way.Third Federal Savings and Loan was founded in 1938 with a simple mission: help our customers live better by offering low-interest mortgages, high-interest savings accounts and personal service that makes everyone who walks through our doors feel like family.To be a real value to our customers, our shareholders, the communities we serve, and our associates, we base everything we do on four guiding principles: concern for others, trust, respect and a commitment to excellence. Now after more than 75 years, we still work hard to make sure these principles show in everything we do. From our financial strategies, to our products and services, even to the way we answer the phone.

I do my primary banking with Chase, because I really value the convenience of 24/7 online banking…read more(I do all of my bill paying and financial "stuff" in the evenings after work), and have been happy with the customer service I've gotten (i.e. instant alerts when an account is used in an unusual way/suspicious charges, etc.). However, when buying our home in Akron/Bath area (3 years ago), First Federal Lakewood was recommended as the Mortgage broker with an attractive rate. I'm all for supporting local businesses when possible. I have to say I've been frustrated on a number of occasions when attempting to complete transactions with FFL. Examples: 1) Several months into our regular mortgage payment cycle, I began getting insistent "reminder" calls from their administrator on the 3rd or 4th of the month telling me I needed to make my payment. Anyone who's ever had a mortgage payment knows it's not 'late' until the 15th of the month. This happened for several months in a row. (tho haven't gotten these calls since the 1st year, thankfully) 2) the Online payment system is antiquated - only recently was I even able to set up a recurring auto-payment. I use Mint to track (nearly) all of my finances - but it doesn't even recognize the FLL payment system so I can't include this significant account in my tracking. 3) We recently (past few months) decided to apply for a HELOC, and determined it would make sense to apply with our primary mortgage lender - FLL. Well, that might not have been a great idea. After completing the extensive application process, we had to come physically to the location to sign the "closing" documents. Got a call a few days later that there was an error in the paperwork, and we had to come back in a second time to sign them again. OK, mistakes happen. But then we got a call that there was ANOTHER error and we had to come back in a THIRD time to sign the paperwork. I just can't even. YES, we did get apologies from the FLL staff....but, we still had to physically show up and sign the same paperwork 3 times. 4) There's no "live" customer service outside regular business hours (or Saturday mornings). I already mentioned the antiquated website/payment system....I've run into issues logging in on a few occasions, but have no way to get ahold of a person when I'm trying to get my transactions completed (i.e. NOT while I'm at work) and the system isn't cooperating. I don't post reviews often. I just feel I ought to give a heads up to others considering options for Mortgage Lending, that our experience has been definitely less than optimal. The PEOPLE there are perfectly nice, but that doesn't translate to a seamless or convenient customer experience.