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    Union Auto Group

    3.9 (12 reviews)
    Closed 9:00 am - 7:00 pm

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    Eden Motor Group

    Eden Motor Group

    3.8
    (48 reviews)

    I visited on June 25, 2026, to sell my old car and look into getting an electric vehicle, the Ioniq…read more5. Since my credit score isn't the best, I was quite worried. I contacted them in advance to explain my situation, and they were incredibly kind and welcoming from the start. After my visit, they worked so hard to find the exact vehicle I was looking for under the best possible terms. They even offered a much better trade-in value for my old car than CarMax. They promised to keep me updated, and in less than half a day, they locked in a great deal on a vehicle. Thanks to that, I was able to take delivery of my new car just two days later. I highly recommend this place to the Korean community living in LA. The owners are both wonderful and kind, and Esther, who helped find my car and walked me through the contract, was also extremely helpful and sweet. Before writing my own review, I noticed a few negative Korean reviews, which is why I decided to write this to help guide other fellow Koreans. It seems some people might mistake the second-generation staff's slight awkwardness with the Korean language for being rude, but that is not the case at all. I highly encourage you to drop by for a consultation without any hesitation. When I went in on Saturday to pick up my car, the office was packed with clients. I think that shows just how reliable and trustworthy this place is. If you are uncomfortable with English like me, want to sell your car for a great price, or are stressed out from being ripped off by dealership pricing games, this is definitely the place to go. Thank you once again for helping me get my very first car under my own name with such excellent terms!

    After 3 years of driving my prior lease, I went back to Eden and worked with Esther again because I…read morehad such a pleasant experience the first time around. Again, what an amazing job her and this company does to make car buying or leasing as painless as possible. Esther was able to do another tremendous job in finding me a vehicle and also working with me on my budget. The communication, friendliness, and professionalism Eden provides is above and beyond. When dropping off my lease, I was in and out after signing paperwork and understanding all the ins and outs all less than an hour. I cannot say enough about how much Eden Motor Group has made my experience in getting a car a positive one. No need to sit at dealerships for hours since the team, and Esther, just do an amazing job. See you again in 3 years!

    Mercedes-Benz of Los Angeles

    Mercedes-Benz of Los Angeles

    3.9
    (1.6k reviews)

    I rarely leave reviews, but this experience really stuck with me…read more My wife and I live in Sacramento, and after weeks of searching, we finally found the exact 2024 BMW X5 we wanted at this dealership in MB of LA. Because it's six hours away, I couldn't inspect it myself, so I relied on my salesperson, Anton A. I specifically asked Anton to personally check the car and be completely honest about any cosmetic issues he observes because frankly the photos can be hard to tell. He assured me there were no dents or scratches and sent me more photos. So I put down a $2000 deposit , did the credit application and flew out to pick it up. But the moment I saw the car, I noticed a repaired scratch on the front bumper, a visible dent in the rear, and several other scratches that should've been disclosed. That was TRULY disappointing, and honestly, Anton A. just didn't seem like he cared and went back to "i sent you photos though" Well if i trusted photos, I wouldn't have asked him to personally lay eyes on it twice and there would be no need to have a live salesperson on a deal. He also barely acknowledged my wife when we arrived (who he knew the car was for), which felt unprofessional. Overall it felt like a bait and switch. He reeled me in, told me everything I needed to hear, and then acted all innocent as soon as we got there. He is not an honest person and I would think twice before putting trust in him. But then the sales manager, Chris N, stepped in, listened to us, and worked respectfully to make things right. He never dismissed our concerns and worked with us to resolve the situation. He's the only reason this dealership is getting 4 stars instead of 1. Without him, I would've walked away with a VERY different impression. If you're buying remotely, ask for full transparency on the vehicle and don't rely only on verbal descriptions (apparently) The management showed they care, but I hope the sales staff are held to that standard too.

    This place was a nightmare. Service department's technicians…read moredidn't know what they were doing. My car was only serviced by them. From oil changes to whatever they said needed to fix. They never actually fix anything. They would say issues with the sparks then fluids. You would think your car would get better, but no. It got even worse than before. Spends thousands on the car. Even enough to get another car. Don't trust this place. There were a few times where I got my car back and the next day, I needed to bring it right back. The technician forgot to take out something or put back something. Car would make noises. Twice, I left my car to get fixed. They provided me a loaner car for 3 weeks. Nothing was done to fix my car. On the outside, they seem professional. On the inside, they are bunches of useless technicians and money hungry managers.

    Toyota of Downtown L.A

    Toyota of Downtown L.A

    2.9
    (1.4k reviews)

    I had an amazing experience at Downtown LA Toyota and couldn't be happier with how everything…read moreturned out. A huge thank you to **Ben Girmay**, who took great care of me from the very beginning. He was incredibly kind, communicative, and easy to work with, and genuinely made me feel like he wanted to help me get the best deal possible. I'd also like to thank **Denis Ruiz**, the Sales Manager, who went above and beyond to make the numbers work for me. He helped lower my monthly payment and made it possible for me to drive away in the car I wanted. He was professional, approachable, and it was clear he truly cares about both his customers and his team. Lastly, a big thank you to everyone in Toyota Financial for putting in the effort to make everything come together. I really appreciated how hard everyone worked to find a solution that fit my budget. Overall, this was one of the best car-buying experiences I've had. Everyone treated me with kindness, respect, and honesty, and I highly recommend Downtown LA Toyota. Thank you again!

    Before reading, please note this will be a lengthy review, but it is very detailed and accurately…read morereflects my experience. I have purchased two vehicles from this dealership. My first experience was average overall nothing particularly stood out, but there were no major issues either. My second purchase is where I ran into significant problems. My salesperson, David, was great and I highly recommend him. He assisted me with both vehicles and provided solid service throughout the sales process. However, my experience with financing was very disappointing. The finance representative I worked with the second time, Oscar Ovega, did not provide clear communication or proper follow-up. After my vehicle was involved in an accident and declared a total loss, I went back to cancel my warranty. I was told the process could take up to a month and that I would be kept updated, but I never received any follow-up despite reaching out via email. When I returned to the dealership, another employee informed me that the cancellation had not been handled and assisted me with submitting it. Unfortunately, this led to further issues. My GAP insurance was canceled without my request, first of ALLL who thinks of yeah ima cancel my GAP after being in a total loss NO ONE CORRECT. ( I couldn't get my gap back after telling me they will ) while my warranty remained active, which caused additional delays and confusion. I later worked with Arturo, who initially seemed eager to help and assured me he would keep me updated. He provided his phone number and email, which I appreciated. However, despite me reaching out multiple times through both text and email, I did not receive any responses. My messages showed as read, but there was no follow-up, and my calls were consistently declined or unanswered. This added to the frustration and lack of communication throughout the process. The only positive experience during this situation was working with Denyss, who was extremely helpful despite not being my assigned finance representative. She took the time to properly review my case, confirmed that my warranty had in fact been submitted earlier without my knowledge, and followed through to ensure it was finally processed correctly. I truly appreciate her professionalism and willingness to step in. At this point, the warranty funds have been sent to Toyota, but I am still waiting for final resolution. I have attempted to follow up multiple times with Oscar and the manager, Kendra, but communication has continued to be lacking and timelines have not been met. Overall, I cannot recommend this dealership based on my experience with their finance department. If you do choose to come here, I strongly recommend working with David for sales and Denyss for financing. It is unfortunate, as I had previously recommended this dealership to several people who went on to purchase vehicles here. Based on my recent experience, I will no longer be recommending them.

    Union Auto Group - car_dealers - Updated August 2026

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