Fast service, clean environment and friendly staff. Lena can find a vein better than anyone ;)

Ok...so the welcoming committee was not the nicest, I have got to tell you something....she may not be "warm and fuzzy" but this girl can take blood faster than you can spell "CAKE". I'm not kidding. The same girl that checked me in, that sounded irritated by everyone when they walked in asking if they should leave their cards and ID with her...she simply said "I'll call you when I am ready"......this is the girl that took my blood! Seriously, she has THE SOFTEST HANDS and QUICK! She got that needle in and tube shoved in and blood drawn so fast I asked if she was done and next thing I knew, I was taped up and told "ok, you are done. you should receive your results in about a week." This goes to prove, the you cannot judge a book by it's cover....I would DEFINITELY come back here if I needed to. :) read more

First time to a blood lab. So happy I made an appointment as the walk-ins do not take preference over appointments. There was a 95 year old senior with her neighbor that had been waiting for at least an hour when we arrived ... we still were helped before her. The neighbor and senior were there immediately after a doctor appointment. If this is your case you might try to call ahead or better yet go online. From what I was told by the receptionist the best way to get through the process is to do the online route as their appointments are taken by an off site service and not always reliable. Oh, and bring something to read as there is no form of distraction like magazines or a tv unless you strike up a conversation with your fellow "waiters". In this case being prepared made our visit A-OK. read more

The customer service here is TERRIBLE! It is horribly understaffed with never more than one person on duty. The management obviously has no regard for their patients because coming here means at least a two hour wait even with an appointment! In fact, that's what you are told upon arrival. The person on duty says, "I'm sorry, but I'm the only one here and it's going to be a very long wait.." It's really not her fault because even though the waiting room is always full, she is the only one on duty and has to run the front desk as well as the medical area in back! The real culprit here is the management who keep this place understaffed because they are only concerned with making as much money as possible and seem to have no regard for their patients whatsoever. read more

I live closer to the quest labs in the reseda area but I specifically drove all the way out here because of the bad experiences I had at west hills and reseda locations for Quest. I'm so glad I did. Plus it was only the 2nd floor so I didn't have to take an elevator ride. I HATE elevators. I have nothing bad to say about this location. I was in and out in literally 10 minutes. The lady working there was super nice. I had NO apt either. Walked in, no one was in there but me. The office was clean too. I had reservations about the reviews I read about how rude the lady was here, but I think she must have been fired because this girl went out of her way to be nice as did the other nurse who was there. Maybe they had a talking to by their boss or its a new nurse . I dont care. I had a great experience. I have not got my results back yet so I may be updating this if that turns out to be handled badly but so far it was easy. The needle was a little more painful than I have felt in the past but that could be just me. Im a big chicken when it comes to needles so if I had an easy time then you know it was okay. It was worth the extra 15 minute drive. I hate to say this but it is true, I always have a much better experience with almost everything when I drive up north to the better neighborhoods. Woodland hills and north into Simi, Agoura Calabasas etc... Everything is a higher quality there! It makes me want to move there. read more

This is my first 1 star review and I hope it will be my last. I will never go to this location ever again. The receptionist is literally the rudest person I have ever met. Her tone of voice and facial expressions are offensive and unwarranted. When I politely notified the chief staff on duty of her disconcerting behavior, he just smiled and said something to me that made no sense in the context of the situation. No expression of compassion or empathy. Never again. read more

Tried to speak to a person to get simple information on a past test result. It was nearly impossible to speak to a human. After 15 minutes of voice prompts and recalls, I finally reached someone who then referred me to a different number. Again prompts and 10 minutes on hold.... I finally spoke to the rudest person. She acted like I was a huge bother to ask for test results from the previous year. This organization needs a major overhaul on their Customer Service.... read more