After poring over endless Yelp reviews i finally decided that this was the spot that I could comfortably trust to do my lash extensions for the first time ever.... It was worth it to me to drive from Pleasanton to Cupertino based on how comfortable j felt with the reviews. I would give 4 stars for the ease of scheduling an appointment. I called way in advance because I was afraid that they'd be booked, but she found the perfect time for me! It just goes downhill from there.
My babysitter cancelled last minute so I took my (very well behaved) 6 year old daughter with me, armed with a coloring book and her ds - she sat quietly in the corner for the duration of the application, but did get up to watch up close towards the end, with the girl's permission. I'd tell you her name, but she never introduced herself. The room where they were applied was kinda sketchy... As in holes in the ceiling and just had a general look as though it was just... Icky. I'm not certain that the linen on the table was changed out and clean since the previous customer....
Time and comfort : 2.5 stars. Took a little longer than anticipated but I'd definitely attribute a part of that to me being all weird about having someone touch my eye area repeatedly, but beyond just being not the most comfortable thing Mon the world to try to relax with your eyes taped shut, I didn't have any pain or anything....
When I walked out my lashes looked good. Not quite great, but pretty darn decent. I was given no care instructions,no spoolie brush, no nothing as far as do's and dont's of having lash extensions. Still not the end of the world. Was I the most satisfied customer? Meh. Not really. Would I have gone out of my way to write a bad review over things that were admittedly just my own pickiness and whatnot? Never. But I kept them nice and dry and did not wet them for more than 48 hours, no swimming, no oil based anything (makeup or makeup removers), no picking at them, brushing regularly...
With each day that goes by the glue gets more and more poky/stabby feeling... And again, I've had them less than 2 weeks and they've recently started falling out. Yes - lashes fall out. I understand the life cycle of an eyelash. What I do NOT understand is why ever single one that's falling out is coming off with one false lash attached to three regular lashes. From everything I can gather it should be ONE lash to ONE extension, not any other combo, ever!!!! I would not ever ever trust my lashes to this place again... Not only did I pay for a service that (in retrospect) was performed in a very incorrect manner), I plan on now having to go elsewhere to pay to have them professionally removed so that each one doesn't yoink out 3+ lashes as it goes.... Between the time investment, the cost of the extensions + generous tip, and the cost of having to find someone capable of removing them without further damage, I wish I would have known and just skipped this fiasco all together. I hope whomever I choose to have remove them can do a much MUCH better job than Tracy hair and nails.... But that's being awfully generous and assuming that I even have any lashes left when this is all over .... read more