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    Unfinished Business Cape Cod

    3.0 (2 reviews)
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    Cook Shop

    Cook Shop

    3.4(19 reviews)
    4.6 mi
    •$$$

    Salt and PepperGate I can't even…read more... Insane. Absolutely insane experience. I brought back a defective product to the store -- a pair of $200 salt and pepper mills I had purchased there about two weeks ago. I had just unwrapped them and filled them the day before, only to discover that the surfaces on the bottoms were literally disintegrating. The young woman behind the counter was actually very nice. She even remembered me from when I bought them. She asked me to step to the side while she spoke to the manager because, apparently, "these didn't leave the store in this condition." I said, "Okay," and stepped aside to look at some other things while I waited. I genuinely thought I had just had a perfectly normal, friendly interaction with her. I had absolutely no idea I was apparently the opening act for The Salt & Pepper Mill Hostage Crisis. The manager comes out and asks if he can help me. I say, "Yes! I bought these awesome salt and pepper mills here a couple of weeks ago, and I just opened them and discovered they're disintegrating. Look." This man immediately launches into me that these products did not leave the store in the condition I was returning them in and accuses me of letting them sit in water or otherwise intentionally damaging them. I'm thinking, What the actual $&@? I asked him, "Do you really think I'm lying?" He said, "Yes. You must be." At this point I'm like... WHY ARE WE DOING THIS? He tells me I was aggressive with the cashier. I said, "I was??? OMG. I had literally said hello, showed her the mills and explained that I was SAD because I had just unpacked them and they were falling apart." She then told the manager that this was not how they left the store. I'm sorry, but... WHY WOULD I DRIVE AN HOUR TO BRING BACK SOMETHING I HAD INTENTIONALLY DESTROYED? Especially when, at the time I bought them, this SAME PERSON proudly told me they had a LIFETIME GUARANTEE. A lifetime guarantee. It had been TWO WEEKS. Then this guy looks me up and triumphantly announces: "IT'S BEEN ALMOST 30 DAYS." I'm like... okay? I wasn't even asking for a refund at that point. I was bringing them back because they were defective and trying to figure out what the hell to do about it. Also... 30 days is not a lifetime. And then things somehow got even crazier. The young woman IS BEYOND UPSET, reaches for the phone and tells me to leave the store and gets right in my face like I'm a threat to her. I'm standing there thinking, WHAT IS HAPPENING? I may have said something unkind at that point -- BUT I WAS PROVOKED and for that, I will concede that I probably could have chosen better words. But I still didn't raise my voice or lose my cool. I was simply completely bewildered by what was happening. Then an older woman comes out from behind the counter and suddenly ALL THREE OF THEM ARE YELLING AT ME TO LEAVE. They literally ganged up on me like the mean girls in a middle-school cafeteria. I felt like a trapped rat. And all of this... OVER A SALT AND PEPPER MILL. They told me to leave or they were calling the police. I'm thinking, THE POLICE?! For what? Aggravated pepper grinding?! Eventually the older woman, who was shaking and yelling, managed to tell me that they would tell any customer that defective products had to be handled through the manufacturer. I said, "Okay. I hear you. But why are you all so horrible?" She said: "Because you're upsetting everyone." I said: "I'M upsetting everyone?! Good lord. Imagine this family's Thanksgiving dinner." At that point, the guy who runs the pottery shop next door apparently got called in as backup and walked me out. Now the whole store was involved. And here's the thing: he remembered me. I had bought a couple hundred dollars worth of stuff from him the same day I bought the mills. And unlike everyone else, he was just... normal. He was calm, understanding and completely reasonable. Which honestly made the whole thing even more surreal. I walked out thinking, I am a normal person. What the hell just happened? I have never experienced anything quite like it. I loved those $200 salt and pepper mills. Apparently, they come with a lifetime guarantee and a complimentary nervous breakdown. Absolute worst customer service experience I've ever had. I'm not saying you shouldn't shop there. I am sharing my story because I was mistreated and neither heard nor cared for by the owners of a business that earn their living from good people who deserve better. Plus these people should read about themselves, look in the mirror and be embarrassed with themselves. What a mess!!!!! Horrifying!!!!!

    I bought a Swiss Army. Can't open it there probably a year ago. I stopped in there today as I do…read moreonce a month or so just because it's a beautiful shop and I like to buy something I really don't need. I told the owner this is the worst can opener I've ever bought. Just wanna let you know. his response was oh that's too bad. I wasn't looking for a new one maybe 10% off a different one? Was not expecting oh that's too bad for a response. Sadly, I will never stop in there again and buy anything that I really don't need and that makes me sad. I guess I will just shop online like everyone else does thank you.

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    Cook Shop
    Cook Shop - Disintegrating :(

    Disintegrating :(

    Cook Shop

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    Kitchen Creations - This work was done by Kitchen Creations in June 2016 and this is how it looks June 2019

    Kitchen Creations

    3.3(17 reviews)
    4.8 mi

    We happened upon this company by chance. We were greeted by Stephanie as walk-ins, and she listened…read moreto what we said, seemed truly interested in our concerns, and showed us examples of their craftsmanship! We were quite impressed by her caring attitude, and we met Chip, the owner, during a followup visit. The quotation we requested was competitive with a previous quote for stock ready-made cabinets, but KC's were custom- built to fit exactly into our space. We couldn't be more pleased with the result! They were assembled and ready for delivery a month prior to our ability to receive them, as prep work was delayed due to circumstances beyond our or their control. Chip stored them without complaint, and delivered them immediately upon being given the green light. Installer Chris had them in place within a day or two, and the hardware (knobs and drawer pulls) attached a day later. Drawer dividers for cutlery and cookware were included at no extra cost. Countertops and sink installation followed shortly thereafter. All said and done, we are more than pleased and would gladly recommend Kitchen Creations to anyone looking to have a new kitchen installed.

    Awesome Company! My husband and I looked at 6 different…read morecompanies to makeover our kitchen. From the first time we met Chip, at Kitchen Creations, we knew we picked the right company. They were patient, kind and professional. Our kitchen was done right, on time and we love it. The quality and design of the cabinets far exceeded our expectations. They also did our floors, backsplash, counter tops and lighting. Everything is beautiful and perfect. I feel confident in years to come if I have any issues that Chip and his team will be right there to assist us.

    Photos
    Kitchen Creations - This work was done by Kitchen Creations in June 2016 and this is how it looks June 2019

    This work was done by Kitchen Creations in June 2016 and this is how it looks June 2019

    Kitchen Creations - This work was done by Kitchen Creations in June 2016 and this is how it looks June 2019

    This work was done by Kitchen Creations in June 2016 and this is how it looks June 2019

    Kitchen Creations - This work was done by Kitchen Creations in June 2016 and this is how it looks June 2019

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    This work was done by Kitchen Creations in June 2016 and this is how it looks June 2019

    SDC Kitchen and Bath

    SDC Kitchen and Bath

    3.3(7 reviews)
    3.7 mi

    I had someone come out to measure my cabinets. They took measurements, pictures, and drawings. A…read moreweek later, I received an itemized estimate via email. I am pleased with the services I have received so far from SDC. It was nice to see exactly what their charges are. I am looking forward to going into the showroom next week to look at their products.

    Overall, I had a bad experience with this company, early phase of the project they were very nice,…read morethey came up with reasonable estimates, for both refacing and replacing cabinets, however the actual numbers are different please BE AWARE, I went with new cabinets and countertop, for the countertop it was 76% over the estimated price, and they added bogus charges for alleged electrical work without my approval. The work was okay, the cabinets were incorrectly measured, the length of the cabinet to appropriate location to my vent was incorrectly measured, so they made a big stink about it's a standard cabinet, however, they corrected the mistake by relocating the vent to adjust with the new cabinet, the worker that made the adjustment was very rude, he walked out of my house yelling and screaming, when I asked him if he can install the kitchen hood, which was agreed that they would install all the items they appliances they removed for the new cabinet. The granite countertop edge was delivered unfinished edge, so it was scratching the new cabinet door, they did finally replace the door, and had someone to manually polish the corner countertop, but you can still see a variance between the original polished edge that was delivered and the manually polished area. I asked them to address this problem, but they pretty much ignored my emails and sent me a final notice payment and threatening to take legal actions if I didn't pay. Anyway I made the final payments for items I agreed, I will probably have to go through a legal process to correct the bogus electrical work they claim they did which we are in disagreement. Someone had already commented that they are nice until something goes wrong in a previous review, my experience was the same.

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    SDC Kitchen and Bath
    SDC Kitchen and Bath
    SDC Kitchen and Bath

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    E.F. Winslow Home Services

    E.F. Winslow Home Services

    2.1(65 reviews)
    3.1 mi

    I originally thought very highly of EF Winslow in Yarmouth…read more They had installed a new toilet earlier this year and all went great. I then bought a dishwasher and needed it installed. I was told an hourly rate over the phone which I was ok with. The tech was fine and did his job but the install took less than 1 hour tops. No bill was sent to me and the only way I knew of the overcharge was when my cc was charged 2.5 months later. I was told of the charges butno paper sent and had to ask for a delayed bill via email? Turns out, I was charged 2x the amount of labor time by ef winslow. I believe the tech sat out front in my complex and and charged me for 1 hour of labor- 139 per 1/2 hour so an extra $278 of erroneous labor. I spoke to Arnold and although I thought he was helpful he would only issue a store credit for 1 1/2 time slot and I was told they don't issue store credits back to customers on ccs. Only store credits for future work scheduled so you don't get your $ back. This means that in order to get my $ back I will need to work with these folks again....not appropriate. If you have a credit card machine and you charge people you can credit them. Im.not recommending EF Winslow due to their poor billing practices, lack of staying on budget and then not correctly rectifying the billing issue. They probably have lost a client they had after their first work with me. Don't do any work without them providing a written estimate or buyer be aware they will overcharge you.

    Wish there was a "zero stars" option…read more Terrible customer service. Rude & abusive staff from technicians to head of finance. I just got off the phone w/ that guy. They sent me a bill "120 days past due" for a preventative maintence contract I never established. His explanation was that the contract is w/ the address... not the owner...? How does an address start a contract.. & how, then, was the bill/acct in my name, if the contract was with the previous owner? He spoke over me the entire conversation. Could not get one full sentence out... then had the audacity, after I finally got a few words out to say ".. well, if you had just said that in the beginning..." Very rude, ignorant man. Previous incidents had left me frustrated, but I was a renter at the time & had no control over the choice of service provider. One tech showed up 2 hours AFTER the four hour window I had been given for the appt & then became verbally abusive with me bc I said it was too late & I was on my way out the door. I called the office & didn't even lodge any kind of complaint, just asked that that particular tech not be assigned to my address again. The woman said she would make a note on the acct. He was sent again, the following week. Laughed at me, when I expressed surprise he was there. When I called the office, the woman denied that anyone there would agree to such a note & didn't care about the poor treatment. Simply said techs are assigned according to the job & availability, period. Another tech appeared to have a psychotic break in my basement during a simple preventative maintence call (ordered by the previous owner). He was down there banging & clanging things, LOUDLY swearing & yelling at himself & the heating unit. I had told him on the way in that there was a 3rd shift worker sleeping in the house & asked him, to the best of his ability, to keep noise to a minimum. It sounded like he was fighting w/ someone & throwing things. I went down to inquire & he was spiraling out, literally tantruming. Said he broke a part & he'd have to come back. When he did, the same behavior continued. I was so concerned, I haven't allowed anyone from their company in my home since... & certainly never will again. When I've shared this w/ other community members, they say things like, "Yeah, they've really gone down hill." I've had dealings w/ them for over 15 years. I've never seen anything BUT poor service & performance... & deplorable customer relations across the board.

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    E.F. Winslow Home Services
    E.F. Winslow Home Services
    E.F. Winslow Home Services

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    Unfinished Business Cape Cod - furniture - Updated September 2026

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