I worked for the Airlines for 30+ years. I have ALWAYS wanted to visit here. My hubby and I had an event to attend in Chattanooga, and decided to make the drive. WHAT A BLAST! I'm not a huge "thrifter" and I hate digging in bins. For the most part, clothes are nicely organized on racks like any department store. There's minimal chaos. Pricing is all over the place. Some cheap. Some middle of the road. Some high end. I saw Chanel dresses and Louis Vuitton purses. Perfumes at 1/2 price. Cosmetics still sealed. All 1/2 price from retail. It's definitely worth the visit. Coffee shop serves Starbucks. Cookies are to die for :) We had a fun day and will definitely go back again. I also want to say THANK YOU to Annette and Kevin, who made our day even more special. Nice folks. Lots of fun! read more

This was a ton of fun after hearing about this place. They have everything from clothes, to sporting equipment and everything in between. My boyfriend was able to get two pairs of ray bans that were pretty much brand new for $20 a pair. There is also an ample amount of designer items here all for well below store prices. Some are pretty worn thus the reduced pricing. I was able to get some great deals on Lululemon clothing for $40 an absolute steal. I recommend checking this store out as it's a unique spot. read more

Unclaimed Baggage - Luggage Near Me - Scottsboro, Alabama

Thought maybe I'd find a replacement phone in the electronics, but unfortunately nearly everything I found was double the price of getting it from an authorized used, refurbished, or back market seller, so that was disappointing. No negotiation or reasoning on why it would be double the price here made any sense. One claim was, "well, these have barely been used" which also doesn't make sense when the battery life is at 87%, which represents 2 years of regular use, and the phone is already 3 years out of market cycle. Perhaps they can check their sources because some of those electronic prices make no sense for a used product, even in seemingly "perfect" condition. read more

I have heard the myth of this place for some time now. I have seen the online stories, seen the TikToks, and even did a bit of research for myself. I, however, was oblivious that when we were in the area that we were so close to the physical store. My uncle told me he had stopped there and that is when I had it in my mind that we were going to stop here, whether my Dad wanted to or not. Walking in here you have no idea if you are walking into a store, museum, or amusement park attraction. You feel like you are walking into a mystery because of how everything greets you here. Once inside you have to let yourself adjust a bit. It is just so overwhelming that you have to take a breath and figure out which way you want to go. For me, I had to figure out if I wanted to be a tourist or if I wanted to shop. I decided that shopping was going to be my first task and then tourist would be my second task. With that I set out into the store. I automatically wanted to head to the electronics area and see if I could snag something there for a decent price. Once you get to this department you have the realization that people really do leave just about everything on an airplane when the deboard and just forget about it. You get to walk by the 'luxury' items (sunglasses, jewelry, handbags, wallets, etc.), clothing, and sporting goods items. But to see the amount of iPads, phones, laptops and gaming systems left behind and ready for you to purchase is just flat out crazy. I browsed and looked at the specs of items of every variety. Laptops and MacBooks, iPads of every generation, phones for both Apple and Android, Nintendo Switch, and even Xbox and PS5 consoles. I had a conversation here asking about how they can offer these items and they told me that the airlines do their due diligence in finding the owners of the items, after months they sale the items to here and they have them unlocked to the best of their abilities. I even asked if the items were ever reported stolen and at this point most people who lost them have already purchased new. I then ventured out to look at clothing. The hats were aplenty, but I did not purchase. I then moved onto the luggage. So many suitcases, some brand new. But then I spotted the 'New Arrival' section. Think Goodwill with the bins. You have to rummage through here to find a gem. I ended up with a FireStick and continued on my way. I snagged an ugly button down (that I have since gotten many compliments for) and made my way through the rest of the space. At this point, I wanted to take in the museum/amusement park aspect of the space. Throughout the store there are spots where you can have a photo-op. Neatly stacked luggage where you can make it look like you are popping out of the suitcase. Then there are the displays of the outrageous items they have come across. Once display is of dresses once worn by Marie Osmond. Then there is a bottle of really expensive, top shelf alcohol. But the one place to check out, to spy some of the outlandish items, is this small alcove that is dubbed as their museum. Items from movies such as Labyrinth, suits of armor, hats of all kinds with autographs, musical instruments. Each with a description of the item. There is also an annex type building for deeply discounted items, but I did not go out there. Instead I made my way to the front to pay and ended up going through their souvenir items, snagging a reusable bag on my way out. Staff here are amazing and very knowledgeable. If you don't see an item in store from their souvenirs shop you can go online and try to snag it. Also, do yourself a favor, if you can't get here, shop online. Other things to note under this roof other than the museum aspect. Coffee shop, screen replacement for electronic items (and other electronic repairs). Definitely a great place to shop for items that you would not expect to be left behind. Kind of a super thrift store. read more

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How can you give anything less than 5 stars to this "Amazing Place." Everything once was lost, but now they're found, you'd be blind if you can't see the deals There's all kinds of stuff to peruse through. I mean anything that can fit in a suitcase, backpack, duffel bag, you name it, could be yours, and at bargain prices. For instance, I found an Armani button up dress shirt for 16 bucks! It was in perfect condition. But alas, I was too big for it. Too tight around the midsection. Had it fit I really would have felt like a fat cat, rather than actually being one. Too many of the B&B's....beer and brownies LoL. To be perfectly honest, it was a bit strange rummaging through other people's belongings. I felt a bit smarmy. However, after seeing the deals, that feeling waned quite quickly. But it sure gave great insight into what some folks would shove into their luggage. It makes you scratch your head and think, if folks pack this stuff, what happens to the nefarious items. Is there a store for those? They'd have to charge admission for that place. Good luck in finding your designer outfit. But if you find an Armani shirt, it's mine! I'm working on the fit. Quick Tip: There's quite a bit of high end items for sale. Do your Christmas shopping there. I won't tell. read more

Unclaimed Baggage - Luggage Near Me - Scottsboro, Alabama

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Definitely a good selection of items, but definitely not the best service toward disabled individuals. I walk with a cane due to severe joint issues and need access to a disabled sitting room so I can sit as I try on clothes. I went to go ask the staff member by the dressing rooms for a room, (a teen girl who was entirely uninterested with being there), and she blandly told me "We only have two disabled rooms. One's being used and we have stuff in the other one." I spoke to the woman at guest services about the experience, but wanted to make sure I also mentioned this on Yelp so it isn't brushed under the rug; Disability accessible spaces aren't unimportant, and definitely shouldn't be used as throwaway space. It always baffles me how many places and people continue to label us as an afterthought, even in 2026. Again, decent selections of items, but it unfortunately becomes hard to appreciate when it becomes much harder for me to even try on clothes without risking joint dislocations. read more

The staff is kind and the store is organized for the most part. Seeing Hoggle was the best part of being here. It's the outrageous prices on 90% of the items that's the issue. Charging new retail prices on USED items is honestly very slimy business practice.​ Will never return. read more

Apparently they think they're special. Large selection, with most prices reflecting full retail price with 20-30% off. Mind you, this is not new merchandise. what a waste of time. read more

I have been wanting to shop here for years, but it is just not local for me. So when we were planning a roadtrip through the area it just made sense. They have a sprawling complex with multiple buildings. Each is themed to what they have to sale. While the business obviously started out as a lost luggage business, they have expanded and have more than just that to offer. The deals are good and worth the visit to find those hidden gems. read more

Absolutely love this place. I will not shop anywhere else when it comes to clothes. I have scored everytime I've been. The fun part is coming home and looking up the retail prices. I've gotten name brand $250 jeans for $10. The cafe has great food but a little pricey. read more

We thought this place would be neat and have some great deals. Ohhh no way! This place was soooo overpriced and unrealistic. I don't see how they sell anything. I saw tons of customers walking around with empty carts. This place is not a thrift store at all. The prices are 10x higher than any thrift store and at least double eBay. Save yourself the trip. Not at all worth our time. Such a let down. read more

It's like going to a huge Goodwill with the prices about what you would pay it new as opposed to worn, stained, and damaged. Only thing we bought there was a cup of coffee. Enjoyed Patches Emporium and the Tractor Supply in town much more. read more

Nice store with a big selection of clothing. I expected more luggage to be available but that might depend on the day. They have a lot of space, 2 big buildings, filled with shoes, clothing, and some other items that would be found in luggage read more

We were driving from Huntsville to Nashville, so decided to stop in here along the way. You wouldn't think they would still get so much unclaimed baggage with everything being computerized now, but apparently they do. Bags that don't get back to the owner after 90 days become unclaimed baggage, and these people buy it by the truckload. You never know what you are going to find. They have lots of men's and women's clothes. (Including used women's lingerie, but hey... This *IS* Alabama... :). :). They have belts, shoes, Jackets, jewelry, electronics, books, CDs/DVDs , You name it, they have it. The selection is huge, and it's always fun seeing what you can find. My partner got a small Kate Spade purse for only 40 bucks, which is pretty good, and some nice jewelry for a reasonable price. Everything is different. Some of the prices are a bit higher, some, not so much.. You really have to look around. To make sure you are getting a good deal. There is a discount/bargain basement store across the parking lot, with stuff that is even more reasonably priced, and They have a webpage where you can do mail order. As you walk thru the store, there are exhibits around the store, showing some of the interesting things they have found in unclaimed baggage over the years it's a fun store, the next time I'm back in the area, I want to stop again. Thank you. read more

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I stopped by this location a couple of days after Christmas, and let me tell you--best. idea. ever! The vibe was great, and most of the staff were incredibly welcoming and helpful. Big shoutout to everyone for making it such a smooth experience! That said, the young lady at the luxury counter was not giving the same energy. Every time I asked to check out an item, she seemed super annoyed--so yeah, I decided to skip buying anything from that section. (Her loss, not mine!) I came specifically for AirPods Max, and wow--the selection was amazing, and the prices? Totally worth it. Walked out feeling like I got the deal of the year. Would I go back? Absolutely! Just maybe not to the luxury counter. read more

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We went on Saturday and I could not get past the front of the store because they had such a great stock of item! Thanks to Haylea at the luxury counter for her EXCELLENT customer service and her helpfulness during our visit! After driving 3 hours and having such a pleasant experience it makes the visit worth it and the 3 hours back home a breeze! The cost of the finds are great value with plenty of options to choose from. Thanks Haylea! read more

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Kind and friendly staff. Huge selection of so many amazing things to purchase. Things that you didn't even know that you needed. Great value on so many items. I found a suitcase that normally sales for $260 and purchased it for $37.00. Can't beat that kind of savings. read more

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Yes, it's a little bit more expensive than you would think. And, yes, I was hoping to find more higher end items among the racks. After an hour or so of going through the main women's section, I was able to find Agolde jeans, a very cute Gap shirt, and a unusual unknown brand that was different enough that I was willing to pay $15 for it. The museum section is great and I think the concept of the store is fantastic. The staff are wonderful, too. Overall, I'm glad I went but I'm not sure if I would go out of my way again to visit. If it's along my route, yep. read more

This is a fun day trip from where I live (with lunch at Top of the Rock). It is a bit sad when you see things you can tell we're going to be gifts or souvenirs that never made it back home with the owner. There are two buildings so don't miss the smaller one with some miscellaneous, bulk items. I have found some great brands, new with tags, and bargains (not thrift store bargains, but more than half off the tag). Again, it's fun if you like to browse and just see what you can find. read more

Unclaimed Baggage - Entrance - Luggage Near Me - Scottsboro, Alabama

Ok this place has been a must visit for years. Located in Scottsboro Al this is about a 40 minute drive off I -24 between Nashville and Chattanooga. The moment we pulled up it was obvious that this was a busy tourist spot. We enjoyed some of the memorabilia and small museum within the store. Basically this is a huge thrift store, comprised of lost luggage. However I think the store made a mistake by also bringing in a few lines of new merchandise and that took away from the authenticity as to whether or not an item was truly from lost luggage. Overall my disappointment was that I didn't find any great bargains. Oh you might save a little but name brand items definitely had name brand prices and in many cases I felt that I could go buy the same item new for same price. For anyone who loves Nostalgia and Shopping this is a fun place to visit. The store was clean, staff friendly and helpful just not the shopping experience I expected. I believe personal shopping experiences and bargains here would be rated on the individual and this review can't really determine for another what a bargain is or isn't read more

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Let me just say it's been a long time that I can say I've had this level of customer service. Emma H. was so professional and helpful. She was well knowledgeable about every department. She was so sweet and had answers to all of 100 questions! When I return I will be asking for her by name. read more

This is a very fun store to shop- you never know what you will find Some items were priced much higher then I would have though but some are very competitive The clothes though are very clean and I was surprised learn are cleaned prior to selling- this is great! The biggest negative is the coffee shop is a joke- they really need to step this up a bit- they could have so much fun with city themed drinks (being a travel store) versus what right now looks like a run down gas station shop with grumpy staff and a falling apart look read more

ITS EXPENSIVE! Its a very cool place with sooo much stuff but it is expensive for used items. I am from Florida and thrift shop often. The prices were insanely high. Nasty sunglasses were $5. Any sunglasses with a brand name were $25+. I'm sure the great reviews are from people who don't have much in town but you can get better deals at Ross & Bealls outlets. read more

Unclaimed Baggage - Main Outside Sign - Luggage Near Me - Scottsboro, Alabama

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Heard about this place from HopeScope on YouTube. So many rave reviews about how the place was full of cool merchandise that happened to all be lost in the airport. Apparently everyone who travels is broke a f because everything was awful, cheap clothing but at retail prices. Most of this stuff is used and yet they're wanting top dollar for used no-name brand clothing. There was even a wedding dress that was almost a thousand bucks! What?! Need a used hat from Macy's? $40. Need a knock off Robin Ruth souvenir Vegas purse? $20. Need a wedding welcome cotton tote bag? $10-$15. Used headband? $15. What?! We're in the middle of nowhere Alabama. Who is paying these prices?! They have an entire room of toiletries and candles - again, retail prices. Who is paying $20 for a candle that fell off the back of a luggage cart? This stuff should be basement level prices when it's almost all used clothing from Ross, Marshall's, SheIn or Target. My husband was so disappointed because he heard so much hype around this place from YouTubers that we went out of our way to visit this place when we visited Nashville, Tennessee last month. It was not a short drive by any means. Would not recommend whatsoever. read more

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People working there are very nice and helpful. Prices are not what I was hoping for. It seems to be a well organized Thrift Shop. So much stuff - HUGE selection! read more

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Was really excited to finally get here but it was what I hoped for. Considerably more expensive than I expected. It reminded me of a Goodwill store combined with Gimme a $5 (Amazon crate stores). I felt like I needed to have on gloves as some of the non-clothing felt sticky or dusty. There wasn't anything that I thought stood out as an absolute bargain or deal when buying free merchandise. I can at least mark this off my "Gotta Do It" list. I will say the museum-type room was interesting. I would almost prefer a building dedicated to rare finds and the history associated with them as a place to visit. read more

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We heard about this place on You Tube a while back and learned that all of the lost and unclaimed baggage in the US gets sold in bulk to this shop by the airlines. The concept sounded interesting so we decided to take a detour here during our day trip to Northern Alabama. We didn't buy a single thing! Most of the stuff in the store is garbage. It's either super used and beat up, or it's a crazy price that's similar to what you might pay brand new! Hell, we saw $20 candles!! I wouldn't recommend making a trip to this store unless you're already nearby, passing through, or are actually in the market for some pre-owned clothing. read more

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I love this place! As any thrift store, it can be hit or miss if you're looking for something specific, but if you're just hoping to find something different then you may have some luck here. Now some people seem to expect to find luggage here, which they do sell, but that's not the best item to find there. They sort and find mostly items inside luggage, and they are not able to salvage as many luggage pieces in great condition (for obvious reasons). I have found some great clothing and shoes, but of course you have to dig through since they have so much stuff. They also carry surplus items from a few different brands, but of course stuff rotates all the time. A friend found some gorgeous Lily Pulitzer tea cups, and bought them all, but then a few more showed up a couple months later. In all, if you don't live too far, then it's worth doing a periodic visit if you're into thrifting, they have some great findings if you're patient. Plus remember that you can find items that people bought outside the US, so you never know. It's also a great spot to take friends who are visiting, while there's a couple other places that can be fun to check in Scottsboro while you're there. read more

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Unclaimed Baggage is always a blast. You never know what you'll find. I found several distressed Jean jackets, a Jean vest, Dr. Martens boots, nice puffy mid-calf winter coat, and a military style backpack. I have never been so pleased with my haul from here. Everything is in great condition and was priced very well. The Cafe is also great. They have Starbucks coffee and lots of snacks/sandwiches, etc. read more

Unclaimed Baggage - Luggage Near Me - Scottsboro, Alabama

Service Was very helpful great selection of name brand clothes and shoes for Women and men no pocket books cell phones lap tops and more read more

What better way to spend your off day by taken a road trip to Unclaimed Baggage Center? We talked about coming here for a while, so you can imagine our excitement. Once we arrived, we was greeted by friendly employees. The whole store is huge and that just coming from the women's and children's section which the entire building is devoted in that category along with jewelry, accessories and shoes. The men's clothing is located in another building which we didn't have to walk far. They have there own fitting rooms and separate cashiers which makes since. Even though it was nice to coming here, we ended up not purchasing anything because some of the prices were up there with retail value and you could find something much cheaper at a thrift store. read more

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Purchased from Unclaimed Baggage for the first time. Check out was easy, selection was very large. Package shipped on 12/3, but by 12/11, tracking still showed label created. Contacted customer service a few times and a missing package tracer was requested to USPS. Package finally arrived 12/14. Don't know where the gap is, but tracking process could be better. We bought a few different items, beats ear buds, some clothing items, a clock, a Kipling pouch. Everything arrived in stellar condition. Everything was clean. Beats worked perfectly. Other than the shipping issue, I would definitely buy from here again. Just be patient with the shipping as it seems like this is a common occurrence. But if product is as good as the stuff we bought then I would say the little bit of inconvenience is worth it. read more

I had been wanting for years to check out Unclaimed Baggage store so during a trip to Huntsville we took the drive. Overall it was a novelty experience and I am so glad we went, but not something I need to do again. The prices in the main area seemed higher than expected, and we struggled to find items worth the cost. We did not know until the end there is a second area that had discounted items, we found quite a few items there that came home with us. The selection was quite large, there is plenty to choose from and sort through. The employees seemed friendly and enjoyed working there. read more

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We shopped at Unclaimed Baggage March 31, 2023. My wife has shopped there 6-7 times. She always hoped to be selected to unpack a bag. This time she was and Carol conducted the session. Carol is warm, friendly and full of good humor and patience. She was helpful, knowledgeable and informative. We hope to see her again next time. Thank you for the opportunity and a memorable experience. read more

Unclaimed Baggage - Deborah and Carol conducting the Unclaimed Baggage experience. - Luggage Near Me - Scottsboro, Alabama

What a greedy bunch operating this place. Pricing is unbelievable. Asking retail prices for stuff they get for pennies per pound. read more

Unclaimed Baggage - $45.99 for a scuffed up, stained bi-fold wallet. What the hell? - Luggage Near Me - Scottsboro, Alabama

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Really cool experience. They have a lot of higher end thrift. Massive selection of clothes, technology, watches and jewelry. The staff is helpful but is not experts at any of the products. read more

Unclaimed Baggage - Luggage Near Me - Scottsboro, Alabama

I loved this place! Great selection and good prices. Well worth the trip for me. Shout out to Annette V. who was super nice and helpful at checkout! read more

This place had been in my bookmark section on Yelp for years. I finally took some time to take a road trip and see what it is all about. The store is easy to locate with GPS and the bright signs they have out front. The main store consists of women and children's clothes, shoes, purses, jewelry, luggage, etc. they have a separate building that houses the men's clothing. That store is 3 levels. The main level is causal men's wear. The second level is dressy men's wear. The third floor is housewares,last chance items and the restrooms. I started perusing the ladies attire. I immediately was taken aback by what I consider exorbitant price tags. For example, I saw shirts that cost $20-$30 bucks!! Express pants for $16, Fame jeans for $70, wool rich coat for $315. The prices were inline with consignment. It is very clear that this is a for profit store and they are not looking to offer great savings. I am a true bargain hunter. It's just what I do. I saw a Kate Spade coat for sale listed at $155. I honestly think that I can get the same coat brand new at the Kate Spade outlet or a store like Marshalls or TJ Maxx for the same or if not better price. I continued to browse the store and did find two items that I felt ok paying for. I found a pair of Chelsea & Violet bell bottom jeans for $19.99 and a Norma Kamala jumpsuit néw with tags for $25. These items are what I consider splurge items because I do not typically spend that type of money on clothes. I know what you are thinking- these are great prices. They are, and that is why I purchased them, but it's just not how I typically spend money on clothes. Positives: all of the staff I encountered were so friendly and helpful. Additionally, the fitting rooms are open and they clean them after each customer leaves. Overall, if you are in the area and have time to look for a good deal I would recommend stopping by. However, I would NOT and I repeat WOULD NOT make a special trip to shop at this store. read more

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Organized and clean. I like the environment and nice people. The selection are good. The prices are great as well compared to other places! I will definitely be coming back!! read more

More than you can imagine!! That is what I just told my friend in SD. Yesterday was our adventure to this amazing business! The first thing to strike me was the enormity of this place! I had seen a u/tube about it, however I didn't even touch what I walked into!!! The appointments in decorating were so wonderful. Starting at the front door the staff was attentive and helpful. We ended up spending about 4 1/2 hours there. HH (hungry hubby) quickly found that CUPS (the cafe inside) had some really good coffee and a snack though I don't remember what he had. As you walk in you are at the middle of about 50,000 s/ft of a building, yes, 50,000 square foot building. The cleanest most organized 'thrift shop' I have ever been to! Every piece of clothing is washed before it is in the floor and all the electronics are tested before they are brought out too. Started in 1970, a small town guy bought his first lot of luggage and slid it all in an hour or two... has grown to thus massive business. They not only buy unclaimed (90 days unclaimed) baggage, shipping cargo and other unclaimed items. HH wanted to first see the electronics department, and there we encountered our salesmen Carl. He is the most helpful 'jarhead' ever! Carl is a former Marine, we are Navy, so it is a term of 'endearment' in greeting him. Thank you Carl for your service to our Nation, as well as the purchase of our new laptop. When I say new I mean NEW. It was in the original box with instructions. Our college son will be very happy. Off to the other departments I found a FUNNY sales lady Carol. A delightful lady with wonderful ideas for me to look at. I shared with her that we were camping and we had a mutal interest in the hobby and clothes. While I was perusing the book department I met Haylea. She too was most helpful and such a sweet lady to speak with. Such wonderful staff they have there... almost makes me want to come to work there! But, I live about 3 1/2 hours away so the commute would be a bit tough. I was told (I think Haylea) about the "Baggage Experience " and that at 2pm they draw a name and have that person open a suitcase and make decisions about wether the items should be cleaned, donated, recycle , or sold. I knew right then that I wanted to do that and even set my phone alarm so I could get there in time to place my name in the drawing. I was then off to the jewelry dept with HH, he loves silver and was really impressed with the fair pricing of the silver jewelry. We bought 3 bracelets with our sales lady , Annette. She was sooo very patient with us and we never felt rushed at all. She gave off the calm and enjoyable vibe you would feel in a very expensive Jewelery store. We heard that when she was young she learned to swim and had many memories at Thunder Canyon campground. This is where we are camping and of which we are founders with the reopening of the campground. I kept asking questions about her experiences and throughly enjoyed her help. In the clothing dept I found a lot of wonderful deals and filled the cart up quickly. At 1:55 I was standing at the front counter adding my name to the Baggage Experience... I WON! As I posted above I too was able to go through a suitcase (with plastic gloves and a vest they supplied) and make decisions as to the fate of said items. It is also like a museum all through the store, the official opening of a found treasures museum is in the next month or so. We might come back for it! My biggest takeaway here? 1) Go with the idea to spend a few hours, finding the buys might take some time. 2) Know what you might be looking for and understand that it is not FREE. 3) The staff is nice & helpful , be nice to them! read more

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