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    Unclaimed Baggage

    3.5 (341 reviews)
    Closed 9:00 am - 8:00 pm

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    Matthew U.

    I have heard the myth of this place for some time now. I have seen the online stories, seen the TikToks, and even did a bit of research for myself. I, however, was oblivious that when we were in the area that we were so close to the physical store. My uncle told me he had stopped there and that is when I had it in my mind that we were going to stop here, whether my Dad wanted to or not. Walking in here you have no idea if you are walking into a store, museum, or amusement park attraction. You feel like you are walking into a mystery because of how everything greets you here. Once inside you have to let yourself adjust a bit. It is just so overwhelming that you have to take a breath and figure out which way you want to go. For me, I had to figure out if I wanted to be a tourist or if I wanted to shop. I decided that shopping was going to be my first task and then tourist would be my second task. With that I set out into the store. I automatically wanted to head to the electronics area and see if I could snag something there for a decent price. Once you get to this department you have the realization that people really do leave just about everything on an airplane when the deboard and just forget about it. You get to walk by the 'luxury' items (sunglasses, jewelry, handbags, wallets, etc.), clothing, and sporting goods items. But to see the amount of iPads, phones, laptops and gaming systems left behind and ready for you to purchase is just flat out crazy. I browsed and looked at the specs of items of every variety. Laptops and MacBooks, iPads of every generation, phones for both Apple and Android, Nintendo Switch, and even Xbox and PS5 consoles. I had a conversation here asking about how they can offer these items and they told me that the airlines do their due diligence in finding the owners of the items, after months they sale the items to here and they have them unlocked to the best of their abilities. I even asked if the items were ever reported stolen and at this point most people who lost them have already purchased new. I then ventured out to look at clothing. The hats were aplenty, but I did not purchase. I then moved onto the luggage. So many suitcases, some brand new. But then I spotted the 'New Arrival' section. Think Goodwill with the bins. You have to rummage through here to find a gem. I ended up with a FireStick and continued on my way. I snagged an ugly button down (that I have since gotten many compliments for) and made my way through the rest of the space. At this point, I wanted to take in the museum/amusement park aspect of the space. Throughout the store there are spots where you can have a photo-op. Neatly stacked luggage where you can make it look like you are popping out of the suitcase. Then there are the displays of the outrageous items they have come across. Once display is of dresses once worn by Marie Osmond. Then there is a bottle of really expensive, top shelf alcohol. But the one place to check out, to spy some of the outlandish items, is this small alcove that is dubbed as their museum. Items from movies such as Labyrinth, suits of armor, hats of all kinds with autographs, musical instruments. Each with a description of the item. There is also an annex type building for deeply discounted items, but I did not go out there. Instead I made my way to the front to pay and ended up going through their souvenir items, snagging a reusable bag on my way out. Staff here are amazing and very knowledgeable. If you don't see an item in store from their souvenirs shop you can go online and try to snag it. Also, do yourself a favor, if you can't get here, shop online. Other things to note under this roof other than the museum aspect. Coffee shop, screen replacement for electronic items (and other electronic repairs). Definitely a great place to shop for items that you would not expect to be left behind. Kind of a super thrift store.

    Alex J.

    How can you give anything less than 5 stars to this "Amazing Place." Everything once was lost, but now they're found, you'd be blind if you can't see the deals There's all kinds of stuff to peruse through. I mean anything that can fit in a suitcase, backpack, duffel bag, you name it, could be yours, and at bargain prices. For instance, I found an Armani button up dress shirt for 16 bucks! It was in perfect condition. But alas, I was too big for it. Too tight around the midsection. Had it fit I really would have felt like a fat cat, rather than actually being one. Too many of the B&B's....beer and brownies LoL. To be perfectly honest, it was a bit strange rummaging through other people's belongings. I felt a bit smarmy. However, after seeing the deals, that feeling waned quite quickly. But it sure gave great insight into what some folks would shove into their luggage. It makes you scratch your head and think, if folks pack this stuff, what happens to the nefarious items. Is there a store for those? They'd have to charge admission for that place. Good luck in finding your designer outfit. But if you find an Armani shirt, it's mine! I'm working on the fit. Quick Tip: There's quite a bit of high end items for sale. Do your Christmas shopping there. I won't tell.

    Alan C.

    We were driving from Huntsville to Nashville, so decided to stop in here along the way. You wouldn't think they would still get so much unclaimed baggage with everything being computerized now, but apparently they do. Bags that don't get back to the owner after 90 days become unclaimed baggage, and these people buy it by the truckload. You never know what you are going to find. They have lots of men's and women's clothes. (Including used women's lingerie, but hey... This *IS* Alabama... :). :). They have belts, shoes, Jackets, jewelry, electronics, books, CDs/DVDs , You name it, they have it. The selection is huge, and it's always fun seeing what you can find. My partner got a small Kate Spade purse for only 40 bucks, which is pretty good, and some nice jewelry for a reasonable price. Everything is different. Some of the prices are a bit higher, some, not so much.. You really have to look around. To make sure you are getting a good deal. There is a discount/bargain basement store across the parking lot, with stuff that is even more reasonably priced, and They have a webpage where you can do mail order. As you walk thru the store, there are exhibits around the store, showing some of the interesting things they have found in unclaimed baggage over the years it's a fun store, the next time I'm back in the area, I want to stop again. Thank you.

    Ralphelle J.

    I stopped by this location a couple of days after Christmas, and let me tell you--best. idea. ever! The vibe was great, and most of the staff were incredibly welcoming and helpful. Big shoutout to everyone for making it such a smooth experience! That said, the young lady at the luxury counter was not giving the same energy. Every time I asked to check out an item, she seemed super annoyed--so yeah, I decided to skip buying anything from that section. (Her loss, not mine!) I came specifically for AirPods Max, and wow--the selection was amazing, and the prices? Totally worth it. Walked out feeling like I got the deal of the year. Would I go back? Absolutely! Just maybe not to the luxury counter.

    We went on Saturday and I could not get past the front of the store because they had such a great stock of item! Thanks to Haylea at the luxury counter for her EXCELLENT customer service and her helpfulness during our visit! After driving 3 hours and having such a pleasant experience it makes the visit worth it and the 3 hours back home a breeze! The cost of the finds are great value with plenty of options to choose from. Thanks Haylea!

    Suit of armor found in purchased luggage
    Rebecca S.

    Kind and friendly staff. Huge selection of so many amazing things to purchase. Things that you didn't even know that you needed. Great value on so many items. I found a suitcase that normally sales for $260 and purchased it for $37.00. Can't beat that kind of savings.

    Entrance
    Heather B.

    This is a fun day trip from where I live (with lunch at Top of the Rock). It is a bit sad when you see things you can tell we're going to be gifts or souvenirs that never made it back home with the owner. There are two buildings so don't miss the smaller one with some miscellaneous, bulk items. I have found some great brands, new with tags, and bargains (not thrift store bargains, but more than half off the tag). Again, it's fun if you like to browse and just see what you can find.

    Opening unclaimed luggage experience
    Marilyn D.

    Ok this place has been a must visit for years. Located in Scottsboro Al this is about a 40 minute drive off I -24 between Nashville and Chattanooga. The moment we pulled up it was obvious that this was a busy tourist spot. We enjoyed some of the memorabilia and small museum within the store. Basically this is a huge thrift store, comprised of lost luggage. However I think the store made a mistake by also bringing in a few lines of new merchandise and that took away from the authenticity as to whether or not an item was truly from lost luggage. Overall my disappointment was that I didn't find any great bargains. Oh you might save a little but name brand items definitely had name brand prices and in many cases I felt that I could go buy the same item new for same price. For anyone who loves Nostalgia and Shopping this is a fun place to visit. The store was clean, staff friendly and helpful just not the shopping experience I expected. I believe personal shopping experiences and bargains here would be rated on the individual and this review can't really determine for another what a bargain is or isn't

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    Ask the Community - Unclaimed Baggage

    What is the day and time to visit for the best deals?

    New items are put out all day everyday. So there isn't really a "best time" to visit. All the employees are really friendly and helpful so if you're looking for something… Read more

    Do they still have the leather bags with change from around the world in them for sale?

    All currency and identifying information is removed from wallets / pocket books before hitting the sales floor.

    Don’t See Your Question? Ask Away!

    Review Highlights - Unclaimed Baggage

    Shoutout to Amber and Haylea who were SUPER helpful helping me find some of the books I had on my wishlist!!

    Mentioned in 10 reviews

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    Unclaimed Baggage - luggage - Updated May 2026

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