1. Columbia Bank

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    Willows, CA

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    Columbia Bank

    3.0 (2 reviews)
    Open • 9:00 am - 5:00 pm
    Updated 3 weeks ago

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    Personal banking

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    Wells Fargo Bank - Two ATM's available

    Wells Fargo Bank

    (6 reviews)

    I Went here with family because we are my uncles care taker her needed help. Never have I…read moreexperienced such rudeness from a store manager. She froze my uncles account even tho we showed proper documentation. Eventually she apologized and has it unfrozen but at what cost. We were already treated so badly like we were doing something wrong when we in fact are my uncles caretaker.

    If I can give this Branch zero Stars I would matter of fact I would give it a negative 10. This is…read morethe most racist bunch of individuals I have ever encountered in my 38 years of life on this Earth. I have been a Wells Fargo employee since 2008 I have been a state of California employee for 14 years. This is the second time and a matter of 4 months that I have been either told no, laughed it, humiliated, an treated as if I was a thug on the street. Both times the teller who helped me was Rebeca Ayala. So this particular time on December 31st approximately 3:20 p.m. I enter the branch with my state of California payroll check that was dated January 1st which we all know is a holiday when I handed her my check I told her I wanted to deposit and receive 400 cash back she circled the date on my check and handed it right back to me and said it's post-dated. I said okay and. I truly did not know what she meant because every Bank employee knows the state of California hands payroll checks out one to two days before the date of the actual check. I have never in 11 years had any issues depositing my check or getting cash back. And that's at every branch and even at any Bank in the state of California not even just Wells Fargo in particular. I asked for a supervisor and she told me there was none I said wait a minute so there's a bank being operated with no supervisor? She stated to me that they went home already I said there has to be someone in charge. And the teller Raul Curiel next to her spoke up and said it's the holiday we close at 4 today and he asked me to come to him so I went over to him he looked at my check and said oh no I won't even put my number on that. Although I was super frustrated I did not yell I did not curse I specifically try to debate with him and let him know that I have cash checks in the past I have deposited checks in the past with no issue so why is it a issue now? That is when Rebecca laughed at me and told her next customer... so it's going to be a long day today and she looked at me. Next misses Cristina Diaz came over to me looked at the check and said let me call my manager so she called the service manager Janelly Ramirez. When she called janelly on the phone janelly told her no to not help me. I said why don't you guys look at my account and see that I have been depositing checks every month before the date of the check and have never had an issue Cristina said yeah I saw that but maybe that was a one-time courtesy I said excuse me a one-time courtesy how is that possible? So I've been getting one time courtesies for the past 11 years as a wells fargo customer? She said I'm sorry I don't know. I said you know what I'm going to get a lawyer thank you for your time. she asked for my contact information for the branch manager to follow up with me I specifically stated no thank you my lawyer will because this is discrimination I was the only one in the branch turned away at that specific time. I watched every customer with checks not having a problem at all. This was the absolute worst and most embarrassing experience of my life. And the sad part is I made it to another branch almost an hour after closing and they deposited my check with no problem the service manager came out of the branch and helped me after the doors were locked.

    Columbia Bank - banks - Updated October 2026

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