Hello...This Bank located in Arbuckle, Ca. is wonderful. The staff is great and they are very…read morepersonal with you and professional at all times. If they tell you they will call you back believe me it will happen. I love the awesome care that they provide to me. IF you are thinking about and AMAZING BANK....UMPQUA BANK IS DEFINITELY AMAZING FOR YOU.....!!!!!

The motto is really true, it is the World's Greatest Bank. When, in this day and age, can you walk…read moreinto a financial institution where they bother to remember your name and greet you when you come in to do business? Umpqua has been amazing. I banked formerly with WestAmerica for my small business, and realize now that I paid a lot of money to be treated like trash. At WestAmerica I couldn't even have an ATM card to make after-hours deposits unless I wanted to pay a fee for it. At Umpqua I get not only an ATM VISA card that allows me to pay for business purchases directly from my account, I have free checking materials, I get my questions answered and receive guidance from the bank staff. I was offered an equity line of credit that once paid for an emergency purchase of a computer when ours failed.....I know that if I have questions about managing money I will get honest answers. They even met with me to give advice on managing business debt as wisely as possible...I can't go on and on enough about the friendly service. I am just a little account, yet I am treated as though I matter....if you aren't using this bank, you are missing out.

I have been a customer of this bank since it was Feather River. I have always enjoyed the staff and…read morebank, well that has changed. The manager at this location is rude and down right mean. I always hear her complaining about her work that needs to get done and how she keeps having meetings to attend. She has never been helpful to her staff and sits at her desk barking orders. I am surprised this has not been brought up before, Look at the amount of employees that no longer work there. Look at how many customers have left since she has been employed with your company. Your bank will be better off without her.

Greeted right away and helped immediately with kind and knowledgeable employee!read more

Great customer service! Visited for the first time in Colusa last week…read more I had recently moved and had my new checks ordered and delivered to my new address but I NEVER received them. Tri Counties is one of the banks I use. I was able to find this one through Google search. I went into this location and was presently surprised of how professional and welcoming the staff was! I was fortunate to have DIANA F wait on me - she was so knowledgeable and put my concerns at ease. She made sure no checks had been written on my account and also handled the cancellation and creation of a new account with efficiency! Very personable as well. I was so thankful that the process was not lengthy - thanks to Diana's expertise! Also thanks to Stephanie for great customer service at the front counter ! Good experience in a very small town where everyone seems to know each other! They have a drive thru and walk up ATM as well. GOOD JOB COLUSA employees !

Was with them for 17 years and not once did I feel that their CS was worth a damn. Here's a little…read moretip for them. People that use a Customer Service usually have a beef of some sort so when you put them on hold forever that's just going to add to their frustration. I could go on but I'd rather close my accounts and forget that I did business with them.

Most amazing place to do business. I have always used redwood Credit union and they have always…read morehelped me out regardless through my ups and downs

Redwood credit union (and the Lower Lake branch in particular) serves up old fashioned and sorely…read moremissed customer service. I've been with the CU for 14 years and ALWAYS am happy with my interactions. In person, I am always greeted with a genuine welcome. I am waited on quickly and so far, there's no issue they couldn't help with. The on line customer service is most helpful. There security standards are top notch. After spending years with big banks, I love Redwood Credit Union all the more.

These people have no heart. My uncle who has Parkinson's and early signs of dementia has gotten my…read moremom legally to be his caretaker the correct way through the state and she even has paper work yet this location wants to deny her access to get his funds from his retirement. He needs access to his money because he is constantly having to go to er and having to get services for his own well being and my mother went in and with all proper paperwork work and the manager decided to accuse my mom a theif and froze my uncles accounts and now we have to hire lawyers which we are going to do. You guys have no heart to do this to an elderly person who needs help! My mom is also very old and just wanting to take care of her dying brother. SHAME ON YOU COLUSA. talking about how we are a small town community with small town principles. Nah you guys are heartless and I pray when you get old you get the same treatment you put out there. Do not give these people ur business!

If I can give this Branch zero Stars I would matter of fact I would give it a negative 10. This is…read morethe most racist bunch of individuals I have ever encountered in my 38 years of life on this Earth. I have been a Wells Fargo employee since 2008 I have been a state of California employee for 14 years. This is the second time and a matter of 4 months that I have been either told no, laughed it, humiliated, an treated as if I was a thug on the street. Both times the teller who helped me was Rebeca Ayala. So this particular time on December 31st approximately 3:20 p.m. I enter the branch with my state of California payroll check that was dated January 1st which we all know is a holiday when I handed her my check I told her I wanted to deposit and receive 400 cash back she circled the date on my check and handed it right back to me and said it's post-dated. I said okay and. I truly did not know what she meant because every Bank employee knows the state of California hands payroll checks out one to two days before the date of the actual check. I have never in 11 years had any issues depositing my check or getting cash back. And that's at every branch and even at any Bank in the state of California not even just Wells Fargo in particular. I asked for a supervisor and she told me there was none I said wait a minute so there's a bank being operated with no supervisor? She stated to me that they went home already I said there has to be someone in charge. And the teller Raul Curiel next to her spoke up and said it's the holiday we close at 4 today and he asked me to come to him so I went over to him he looked at my check and said oh no I won't even put my number on that. Although I was super frustrated I did not yell I did not curse I specifically try to debate with him and let him know that I have cash checks in the past I have deposited checks in the past with no issue so why is it a issue now? That is when Rebecca laughed at me and told her next customer... so it's going to be a long day today and she looked at me. Next misses Cristina Diaz came over to me looked at the check and said let me call my manager so she called the service manager Janelly Ramirez. When she called janelly on the phone janelly told her no to not help me. I said why don't you guys look at my account and see that I have been depositing checks every month before the date of the check and have never had an issue Cristina said yeah I saw that but maybe that was a one-time courtesy I said excuse me a one-time courtesy how is that possible? So I've been getting one time courtesies for the past 11 years as a wells fargo customer? She said I'm sorry I don't know. I said you know what I'm going to get a lawyer thank you for your time. she asked for my contact information for the branch manager to follow up with me I specifically stated no thank you my lawyer will because this is discrimination I was the only one in the branch turned away at that specific time. I watched every customer with checks not having a problem at all. This was the absolute worst and most embarrassing experience of my life. And the sad part is I made it to another branch almost an hour after closing and they deposited my check with no problem the service manager came out of the branch and helped me after the doors were locked.

The customer service and professionalism are exemplary. Becoming a member as well as opening an…read moreaccount were flawlessly done by Aida Negrete.

Shitty customer service. Some of the tellers there are idiots. They need to train their employees…read morebetter. Rude, no common sense and not friendly. Don't bring your personal problems to work. And if you're having a bad day learn how to push that shit to the side and not take it out on the customers. I hope the bank reads this. And I tried to call and speak to a manager but I kept being put on hold. No one picked up. I will be calling your corporate office.

It's my very first Bank in America. Before come here we went with my husband to 2 Banks and both of…read morethem needs to have an appointment for opening your account, so we use Google Maps to ask the closest Bank and Google Maps gives to us this Bank, I think it's great that you don't need to wait several days to open your account. I want to note that's here is a great place, a beautiful comfortable atmosphere, and excellent service, Lisa Laswell is a great employee who knows the job perfectly. Recommend this Bank.

Great local bank with personalized service. They take great care and really know their customers…read more Even after I moved I still bank there!

First Northern Bank has Great Service! Patty helped me open a account,and she was so friendly and…read morehelpfull.Check them out! Tell them Carina Quezada,recomended. :)

I have stayed with First Northern Bank even though I moved to the bay area. Their customer support…read moreis second to none! I try to support local and not huge corporations as much as possible and First Northern makes it so easy! I will continue to support my hometown bank as long as this continues.

Don't bother with this bank. Family has been a loyal customer since 1992 and has never had any…read moreissues until this week. Cindy M. belittled my mother and made her cry over a situation that was out of her control. Recently, we lost my dad (they've been married for almost 40 years) and a situation happened where we had no control over it. Cindy told my mom to stop "writing bad checks and she wouldn't overdraw" while in front of other customers, as well as making another teller cry in front of my mom. Not sure why they'd keep a teller around that's okay with making a customer feel this way.

Nice dealing with this local bank. Jonna Harris is my favorite teller, I love her friendly attitude…read moreand outstanding service. You will love doing business here!

Amazing service, looks like the new manager knows what he's doing.. Always coming back for my…read morepersonal and Business work at this location

Top notch service a complete pleasure to do business with this branch. The branch manager is…read moreexceptional a true polished professional. I'm always greeted with a smile and any questions I have are answered quickly. I've had a personal account with Bank of the West for years. I've now bought my business accounts here too. The Calistoga branch is truly a gem if you don't feel this way about your bank well maybe you need to try this place.