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    UMass Memorial

    2.2 (65 reviews)
    Open Open 24 hours
    Updated 2 months ago

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    2 months ago

    This hospital is a complete shit show. 5 hours and counting in a waiting room with a kidney infection

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    6 years ago

    Here for a COVID test and havnt even gotten registered yet and the people are being unbelievably rude

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    Page 1 of 2

    Ask the Community - UMass Memorial

    Review Highlights - UMass Memorial

    I honestly don't know what his official title was, but he explained the CAT scan process to me with kid gloves.

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    Emerson Hospital - Sliced my thumb with a new sharp knife. Ms. Bolduc at Emerson made it better...

    Emerson Hospital

    2.4(142 reviews)
    11.3 mi

    We just wanted to give a shout out for Radiology nurse Laura…read more On April 22 my 87 year old husband underwent a suprapubic catheterization at Emerson Radiology. His nurse Laura rated a #10 in every aspect of nursing. She had a way of blending knowledge, efficiency and kindness to make this a comfortable experience for my husband. Our thanks to her, P&K

    Emerson flagged my review from years ago so I'm rewriting to clarify that I've been there, several…read moretimes. We live in town and I've had to visit multiple departments, including the ER for both myself and taking my parents. In the 10 years or so since I first left the review, I can honestly stay I stand by my original assessment. If you, literally, don't think you'll survive the drive to Lahey or Mass General then certainly go here. Otherwise, do whatever you can to get to a better hospital. Aside from my own 1-star experiences, I've heard multiple stories of similar experiences of close friends and immediate family getting grossly misdiagnosed by Emerson. Most recently they sent a friend home after a CAT scan with a "concussion" which, fortunately, the Lahey Clinic almost immediately discovered were severe brain lesions. My father was in a car accident where Emerson missed a broken back and concussion - again, fortunately, caught days later by another hospital. It's unfortunate as we live about 2.3 miles away but between our experiences and local paramedics recommending other hospitals, it's simply not worth stopping unless absolutely critical. (Side note: Yelp's, "Not Recommended" reviews for Emerson are worth a read.)

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    Emerson Hospital - Two stitches to set the healing process by PA Bolduc.

    Two stitches to set the healing process by PA Bolduc.

    Emerson Hospital
    Emerson Hospital - Stay away from prepared foods. Sandwiches are days old, often stale. Food is nasty.  Drinks ok.

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    Stay away from prepared foods. Sandwiches are days old, often stale. Food is nasty. Drinks ok.

    AFC Urgent Care Marlborough - Urgent Care

    AFC Urgent Care Marlborough

    3.2(76 reviews)
    1.8 mi

    Had an appointment made to come here through employer. Arrived and none of my information was ready…read moreat the location. Waited a half hour to be checked in past prescheduled appointment. The nurse that got me set up was great, but then I was left for over an hour waiting for the doctor in one of the rooms with no updates. Pretty sure they forgot I was there.

    Arrived for a 8:30am appointment. Once I submitted my paperwork, I only waited for about 2 minutes…read morebefore being called in. So far, so good. I was then seen by a nurse who took my vitals and asked questions about my back issue. This started at about 8:40am. After that was complete, I assumed the Doctor would come in a few minutes after since there was no wait and was the only person in the office area. After waiting for 43 minutes in the patient room, NO CONTACT WITH ANYONE ABOUT THE WAIT TIME. At 9:30am I had to open the door and ask the nurse at the front desk how much longer?? She said another 15 minutes because the Doctor was with a patient, mind you I had an appointment scheduled to avoid this type of wait time and the app said that nobody was ahead of me in the scheduling time slot. At 9:48am, the doctor strolls in. No introduction as to who she is and no apologies about the wait time. Then goes to tell me I just need to stretch due to my serve back pain and can barley bend over to attempt to touch my toes. No common curtesy of wasting my time when I had to be at work for 10am, WHICH WAS A 20 MINUTE DRIVE. This is why I even scheduled an 8:30am appointment to make it to work on time. After "diagnosing" after a 3 minute appointment, I walk out and one of the nurses is just taking a casual nap at the nurses station!! What joke this place is!! COMPLETE WASTE OF TIME AND SO UNPROFESSIONAL!! THIS LOCATION IS AWFUL. AVOID THIS PLACE IF POSSIBLE!! THIS IS BY FAR THE WORST EXPEIRENCE AT AN URGENT CARE I HAVE EVER HAD. ZERO STARS !!!!!!!!!

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    AFC Urgent Care Marlborough - AFC Urgent Care

    AFC Urgent Care

    AFC Urgent Care Marlborough - Pediatric Urgent Care

    Pediatric Urgent Care

    AFC Urgent Care Marlborough - Family Medicine

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    Family Medicine

    Westborough Behavioral Healthcare Hospital - The view

    Westborough Behavioral Healthcare Hospital

    1.4(20 reviews)
    5.1 mi

    I personally was admitted here on a voluntary circumstance after having a mental colapse from…read moremalnutrition. I will say their food regiment is top notch, I gained 20lbs from being allowed to eat all sorts of good food. My only gripe is that these guys embody the phrase "land of the free, home of the brave". Your free to go here, but good luck not being milked into a prolonged stay. COVID restrictions make family rescuing you very difficult. The human rights officer thankfully was my only saving grace and ironically was the only legally obligatory role at a mental institution (their words, not mine). The whole experience felt like it was crafted to feed into psychosis, at one point 2 "employees" walked together and one came toward the patient area after mentioning a drug's name (basically curated to make patients think they were in a controlled setting) -- the admission for her being 99% not ordinary compared to other patients. The other patients there for adults seemed rather nice despite varying levels of social disorders/disconnect. During my stay I literally felt that I was growing as a person despite the mentally taxing circumstances. The oddest thing was my mental circumstances being such that I could do things that under normal circumstances I physically would never be able to do. If you go in with psychosis, you will definitely go to the extreme of thinking that you are special and then be brought back to earth to behave like a normal person solely to be discharged. If you go in thinking that paranormal activity is a hoax, you will definitely leave believing that paranormal things have happened to you. Overall I actually wish I could go back to confirm things. Their staff (mental health technicians) are all very good in different ways, thus the good rating. Their drawback is the questionable methods used to keep people there for prolonged times (I was literally coerced into taking a new drug as a condition of discharge --the drug proceeded to make me unable to function normally and I had to emotionally breakdown into tears to make myself able to sit down and fill out discharge paperwork, the drug then proceeded to give me blurred vision when I failed to remember to go to the Pharmacy to get meds that would have fought the side effects... I was subsequently brought to another mental health establishment because I was too restless to sleep).

    Do not send your children here. It is very disorganized and we received little to no communication…read morefrom this place. They threatened my 7 year old with a needle and told him that his parents said that they could use one if needed, when we did NOT and would never agree to that. They messed up his medication twice, and gave him other medication to calm him which again was NOT approved by his parents first. There was no communication about what was going on during the entire time my son was at this hospital, and it took two months to get records sent to us once he was discharged.

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    Westborough Behavioral Healthcare Hospital - This is the patient it happened to

    This is the patient it happened to

    Westborough Behavioral Healthcare Hospital
    Westborough Behavioral Healthcare Hospital

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    UMass Memorial Medical Center - University Campus - They starve dogs in their land

    UMass Memorial Medical Center - University Campus

    1.7(93 reviews)
    11.8 mi

    My mother was rushed in by ambulance at 6pm with heart attack symptoms. They leave her sitting in…read morethe ER lobby. She can't walk on her own because of a previous stroke. At 6am I devide to ask how many before her, and they say 6 people before her and that the wait is around 22 hours. Which sounds insane, but we stay because heart attack potential. AT 26 HOURS of waiting in the ER lobby I decide to go ask (we must be close, right?). They then tell me at the counter they never give out wait times. I explained the whole situation, and they then begin to lie to me and she says "I have been here all night and I haven't seen you guys." Mind she, my mother has been registered and sitting in the waiting room for 26 hours. This place is a joke, and is very untrustworthy

    Day 4 of my navy veteran father sitting in a bed in the ER waiting for an ICU bed. Progressively…read moregetting worse by the day, no attention to obvious problems besides his original reason for going there. You have to make noise to get any attention. Finally had other issues addressed on day 3, but still no transfer to the ICU where he is supposed to be. I was told by a nurse that you get to the ICU faster if you are there for a "gunshot or stabbing". Nevermind the Navy veteran who fractured 3 ribs and is declining in front of your eyes. Terrible system.

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    UMass Memorial Medical Center - University Campus
    UMass Memorial Medical Center - University Campus - 2018; Tellingly a prophetic mark in time!

    2018; Tellingly a prophetic mark in time!

    UMass Memorial Medical Center - University Campus - Sunrise over lake quinsigamond

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    Sunrise over lake quinsigamond

    Framingham Union Hospital - Metrowest Medical Center - My mother walked in healthier than how she ended up 5 Weeks later dead

    Framingham Union Hospital - Metrowest Medical Center

    2.0(101 reviews)
    8.4 mi

    I was at the ER on July 14, 2023 because I cracked my head and needed 7 staples. As other reviews…read morehave stated, it was a long wait to be seen. I arrived at about 245pm and was discharged at 720pm (when I left, the waiting room was more than double than when I arrived). That being said, my experience is that hospitals range from 2-12 hours wait, so although I felt like I was in crisis, I was sitting near the check in desk and the people they triaged before me FOR SURE were in more of a crisis that I was. Everyone was very nice to me. The check in person, the triage nurse, the RN who gave me my tetanus shot, and the doctor who treated me were all very nice and attentive (even when I was in the waiting room, when I needed more gauze or ice, they were very quick to give it to me). Maybe when I get my bill I will have something bad to say, but I thought I was treated well at this hospital.

    On 4/11 entered ED was left in a room no call bell had to yell at people passing the room to go to…read morebathroom. X-rays taken they claimed no break of right elbow - gave me 2 Tylenol and told me I could leave - did not show me where to get out of there - ended getting lost finally person who took payment walked me out to my waiting ride. Had no sling or anything to stablize the arm. Days later went to PCP who did another x-ray and guess what. The elbow was broken. Due to time between leaving that hospital broken bone had shifted requiring surgery which I now have plates in place to correct the break that they dropped the ball on

    Photos
    Framingham Union Hospital - Metrowest Medical Center - Bright room in ED

    Bright room in ED

    Framingham Union Hospital - Metrowest Medical Center - Stitches 2-1/2 hours

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    Stitches 2-1/2 hours

    UMass Memorial - hospitals - Updated May 2026

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