This has been one of the worst experiences buying a product from a company.
I have had many issues with this seller. I got a written quote from Dan by email of £1950 which included shipping of the Reconditioned IPL unit. Dan, sneaked a delivery charge to the paypal invoice. When I questioned him about it, he said he changed his mind and decided to add a shipping charge on top unlike his original quote... The item was suppose to arrive within 48 hours, but took a week. When it arrived, I realized they sent a completely different item. Nobody informed me of anything, but when I called them I was told by Reece that the shipping company made a mistake and sent my item elsewhere, and they will have to swap the items around. When the correct item finally arrived to me, it seemed as if someone opened it, nothing was wrapped at all, and parts were missing (i.e. Screws, hose, filters, goggles...). I called, and Reece said he is not sure what happened. Obviously parts were stolen and the unit was tampered with at some point or the company was just messing around with me. Reece sent me some of the missing parts, bit by bit, I had to argue and insist he sends me 2 pairs of goggles as that is what Dan promised in writing. Reece said he thought I should only get one pair, to which I contested, he also said I must now pay their sister company for an online IPL course, before he agrees to give me any instructions on how to use the machine!! which they never told me about in advance! Moreover, I noticed that the IPL head has been taped to its cable with an electric-tape which was not mentioned anywhere on the item description. There was no 'Electrical PAT test' on the unit, and I am not sure it will pass one in its current condition. When all the parts finally arrived, I tested the unit, it seemed to work fine to begin with but then but then it stopped flashing and the display screen was jumping. They asked me to send back the IPL head which I did and then they accused me for smashing/breaking the bulb which I did not! They did however send me a a replacement head, but while testing it the machine cooling system seemed to not work properly as the head got very hot very quickly and after a few hundred flashes trying to work with it, I gave up. Dan offered in writing (email) to arrange to pick it up and give me a refund. When I emailed to agree to do so, I found out he now decided to take the week off and I had to wait for his return. When he returned he then said he changed his mind, and he wants me to arrange to ship the unit back to them myself, I refused to do so, and he eventually agreed to arrange for the shipping company to pick it up as he promised to begin with. The IPL was picked up by the shipping company. I have been chasing up Dan to see what's happening with my refund and got a response saying they need to inspect the unit and then calculate what refund they want to give me based on their terms and conditions of sale which can be found on their website, which I must say I never agreed to, and never at any point during the sale did they make me aware of. Then apperantly he never got the item as it got stuck at his courier depot, as he told them the item was 20kg, when it truth he knew it was about 50kg, and they refused to take it all the way to him. So then he said, it's my problem and I need to arrange to collect it from the courier depot and send it myself to him for a part refund. Paypal and my bank both told me to send back the item, but I don't have it anymore as they Dan it from me already! So I lost my money and don't have the item and now getting threats from Dan that he will use a collection agency against me and I should seek for legal advice as he is now trying to get more money from me - he wants me to pay him now another £650 for 're-stocking fees' and for a lamp he claims I smashed, which is not true, as parcel was tampered with during delivery which he admitted to as parts were missing. I also know he now maid a fraud claim with a 3rd party insurance company telling them the IPL was lost completely at delivery, even though I told him I found out it was stuck in a courier depot. So conclusion - stay the hell away from Dan and Reece at UltraPulse Lasers! They are criminals!!!!!!! AVOID!!! read more