This business enjoys scamming motorists that are not local by tricking them into paying 500-2000%…read moremore for a very minor repair. Of course, this is not unique to this shop as it is an industry-wide scam. If you're traveling on I-81 and you're being towed to this shop... Beware!!!

I only had one day left on my inspection sticker. Every other place I tried was a 2 hour wait. They…read moretook me right in at this garage. Fast and efficient. Thanks a lot!

CAUTION: Towing charges from accident scenes and roadways seems unregulated in Virginia. It appears…read moreCline's can charge whatever they like for a tow and present you or your insurance with a SHOCKING invoice. Read my invoice, look at my accident scene and BEWARE of this company. GET EVERYTHING IN WRITING IN ADVANCE! $4020 bill after a Mini Cooper accident on I-81. The VA State trooper called Cline's Towing in Rural Retreat. The Mini Cooper was in the road, right side up, but inoperable due to broken radiator. Cline's loaded it onto a flatbed for transportation. Initial $3420 are related to towing after the accident. Remaining $450 and $150 are for storage and second tow. UPDATE September 13, 2025 I have received a reply to my complaint with the Virginia Attorney General. I am posting it here so that it can be seen alongside the invoice. Cline's is not proposing any adjustment to the many fees charged, rather they have taken the route of claiming the fees are legit and saying I was rude (I disagree). I'd be happier to post an update that they reached out with a reasonable proposal regarding the excessive fees. Fees Invoiced: $1450 - State Police Call $195 - Admin Fee $125 - Gate Fee $250 - Clean-Up $150 - Environmental Fee $125 - Labor $450 - Tow/Hook-Up $150 - Winching Fee $75 - Fuel Surcharge $450 - Accident Scene $450 - Impound/Storage (6 days) $150 - Second Tow from Cline's Rural Retreat to Turkey Pen Marion ------- Total $4020

I am so thankful for the team/family at Cline's for their exceptional service. We broke down 2 days…read morebefore Christmas in the middle of an 9-hr drive and had our car towed to their shop which was nearby. Our tow truck driver (different company from Cline's) had nothing but great things to say about their service. The shop was clearly busy when we arrived but they took the time to do some preliminary tests to give us some answers before the holidays. They were honest, friendly, and upfront about everything. The repair was done quicker than expected and at an honest price. Highly recommend this business; everyone made it obvious that they care for their customers!

Repair shop broke my passenger side mirror, and hit my cv axle damaging it causing grease to fly…read moreout everywhere. They simply didn't care and would only give free labor to fix. They damaged my part and insist I buy the new part. Do not use these people EVER.

I've had work done there twice and it was both quality and very reasonably priced! Small family…read moreshop that is very easy to work with and honest! It can be hard to find good shops when you need one in trucking and this is one you should call on if you need work in Wythville!

I had to take them to court to make them tell me how much I owed them. They are unethical and have…read moreless than honest business practices, even the evidence they presented in court was completely made up and they just scam people. Most of the reviews I read or either just super great or they have completely screwed someone ( like myself). So if you chose to use them just know its about 50/50 if you are going to get good service but please be aware that they might tow your car, not tell you when it is fixed, not answer questions or give you estimates then put a lien on it and try to charge you $65 day storage while they hold your car hostage and threaten to sell it. Plus I am not sure they did ANY repairs at all and basically just held my RV and charged me storage and when I called their bluff. HAD MY CAMPER SINCE 2023 Just now getting it back.

I received exceptional service from JB, on November 16th, 2022. I was broken down on the highway…read morewith a flat tire that I was having problems changing. I called vdot, the sherriffs office, and received no assistance. Smiths towing pulled up like a God Send. JB was very helpful. He went above and beyond with helping my husband and I with something that was a stressful situation. Your company is fortunate to have him for an employee. Please recognize him for his great service. Thank you. Andrea Foster

I recently had a transmission rebuilt at this business and the cost was $2,700. The owner Jerry was…read moreas nice as could be when we were talking about prices to fix the transmission however I had a problem a month later that I didn't know was a very simple fix. I had the vehicle towed to the business and apparently all it took was shifting something into gear and I'm not a mechanic and was not aware of it. Jerry called me the next day and said there was nothing wrong with it all it needed was that simple fix. I apologized for my ignorance of that and also wasting his time, he proceeded to hang up in my ear. I was so angry that I had to have someone else go pick up the vehicle. If you want to get something fixed I guess he does a good job but if there is a problem afterwards it seems to piss him off, so I wouldn't recommend going there; find someone who is nicer and friendlier regardless of the circumstances.