Not a competent business in any way. Complete inability to deliver on something as simple as business cards. The owner Randy was arrogant and belittling and refused to take ownership for 3 failed print attempts and blamed a 3rd party for the errors.
Called to have business cards printed for my new company. I put together the design concept for the cards and sent to their Design guy, Pete. Pete sent me what he considered to be a proof of the card but it seemed to be the exact file I sent him to begin with which was fine; its what I wanted. One of the design elements of the card was rounded edges which they charged $90 to do for 1500 cards. When I got the first batch back, the corners weren't rounded, they were cut off. Now I had octagonal business cards just a couple days before my launch.
I expressed my disappointment to the owner, Randy, who first told me that's what I get for selecting the "cheap digital prints". I didn't understand what digital printing had anything to do with rounded corners. He eventually offered to fix things by having all new cards printed in a higher quality for the same price. I was grateful.
After almost 2 weeks, I had launched a new business without business cards and, after several delays, the cards arrived so I went to pick them up. At first glance, they looked great. The corners were rounded and the stock was a higher quality. Unfortunately, after opening the box, I noticed that all the cards were printed crooked. Back to the store I went where Randy first told me that "mistakes happen" and he would "file a claim" to get them reprinted. This was the first time I learned the his company wasn't even doing the printing. Randy proceeded to defend the quality of the cards calling them "beautiful" and telling me that "nobody would notice". I told him that my wife noticed immediately when she looked at them to which he replied with an inappropriate joke about by wife. When I questioned his level of standards and competence, he defended himself by touting how successful his company is and that they have over 40% of the Fraser Valley Real Estate market cornered... of course this stat was irrelevant to me and didn't straighten out my crooked business cards. I asked if they would, again, take 7-10 business days for the cards to be printed or if they could be rushed considering the circumstances. He replied with a smug lecture about "how things work in the real world" and I left.
After another 10 days, I called to learn that the 3rd batch of cards were ready. I drove down there for a 3rd time to pick them up. When I walked in, Randy was speaking with another customer and told them with a smile, "hang on just a sec I have to give this guy some bad news" referring to me of course. He took me to the back where he showed me that the 3rd batch of cards were not only crooked, they were printed in purple ink instead of blue.
Randy apologized and said that he would be calling the owner of the 3rd party company to escalate this and ensure it was being taken care of at the highest level and advised me that I would hear back from him the next day with a resolution and a refund. I never heard from him until I called him two days later. At first he seemed not to remember me (I guess my experience isn't a one off for his customers) and then asked Pete if he called a "Supervisor" at the 3rd party company and Pete had not. At that point, I asked for a refund and Randy said that I have to ask for one in an email for some reason.
Now I have a company in business for 3 weeks and have not been able to hand out a business card to a single client.
If anyone (including 40% of the Fraser Valley Realtors) are reading this, do yourselves a favor and USE ANYONE ELSE than Ultra Digital.
I have never experienced this level of incompetence, arrogance and lack of ownership in my professional career. read more
