Owner was great to work with we have a super skittish dog really hard to get taken care of and they…read moredid an amazing job

They did such an amazing job on my dog aggressive dog. I brought her muzzle just in case she had a…read morelash out and they didn't even need to use it while cutting her nails! My dog would always try to attack me when I was cutting her nails, and with them she just did so well it was a night and day difference. I highly recommend Peaceful Paws.

My "kids" have always received kind and professional grooming! My only go to for my "kids"!read more

After scheduling my dogs for an appointment one month after seeing these people, the owner decides…read moreto tell me that the nails weren't clipped adequately the month prior. When informing her that her shop was the one that cut it. Then she started backpedaling and changing her story of she just wanted to say that she didn't think they were cut long enough even though I had paid for the service. Owner always has an attitude and is very rude to the customers. Definitely will not be taking my dogs back anymore

Great place and out bet is next door in case anything is needed. This is the second time I've left…read moremy sweet babies here and I highly recommend them. It's not a fancy place but they have a great set up and its efficiently run- all of the dogs are taken outside separately so no risk of incident inner mingling dogs. My pups were happy to see me - but they were in great condition and I could see that they had been well cared for.

When you call for an appointment (3 X) for your pet and you leave your name and phone number & the…read moreservice to be performed and your phone doesn't ring back for weeks; it is ANASAZI getting back to you!!!!! WTF????? Too bad they are affiliated with a class act veterinary service!!!!!

First off I'd like to say that incompetence is rampant. They…read moreovercharge for routine procedures. I wouldn't mind paying if they did a proper job in the first place. But evidently that's how they get repeat customers. They don't do a proper job and within 2 weeks or less you have to schedule a new appointment to get the same procedure done again because they messed up the first time. Ka-ching Ka-ching Ka-ching And my dog is still suffering walking on three legs due to improper nail trimming procedure how incompetent can a person be that can't even trim a dog's toenails? I have nothing good to say about this clinic

They were really awesome and the doctors they are great but they are extremely overpriced that is…read morethere Achilles heel. I paid $314 for x-rays x-rays usually cost about 100 bucks if it wasn't for that I would give them 10 stars.

I unfortunately had to put my dog down suddenly on Saturday. We called here at 9 am and they got us…read morein by 1230 and the staff was beyond friendly, compassionate, understanding, respectful and just absolutely lovely. Today totally sucks but they made it a little easier. 10 out of 10 recommend them. I am so grateful they were open on a Saturday and made time for us to bring him in. Definitely recommended them.

We live in Phx and have a 2nd home in Bisbee and had to bring in our 7 year lab mix while we were…read morestaying in Bisbee for a week. Angus had a Hematoma in his ear. Our vet in Phx said it would be $1,100 to $1,300 to have it surgically removed but that it could wait. His ear got worse when we were in Bisbee so we took him to Mule Moutain Animal Hospital. They were able to get him in for evaluation the next day and instead of surgery said they could drain it, and gave us some anti-imflamatory pills, the office visit, procedure and pills were $107. The Husband wife team were incredible, so kind and compassionate. I highly recommend this vet to anyone in the Southern AZ area. I would bring Angus back for other vet care.

This is a hard review to write but I feel it's worth sharing…read more I have been a customer of creature comforts for over eight years and I'm sad to say that new management leaves much to be desired. After hiring a pet sitter to come do two visits during a short day trip we had a huge issue with none of our directions being followed. Our five-month-old puppy was left in the crate to go out after the adult dogs on both visits (sitter put it in her notes) and ended up having an accident during the second visit. The Pet Sitter even noted that the puppy went back into the crate not having gone to the bathroom despite our request to just text us and let us know if we needed to extend the time on our visit. The sitter added to her notes that our neighbor poked his head over the fence and created an issue with the adult dogs which required her to put the puppy in the house unsupervised while she attended to them. When we returned we checked with our neighbor to see what had happened to cause him to peek over the fence. We were shocked to learn that he poked his head over to say hello to which the sitter did not respond or get up from the chair she was sitting in in the backyard. The puppy was not in the yard at all which means he was in his crate. As soon as I saw the notes from the sitter I called Monica the new manager to share my concerns and she agreed 100% that the job was just too much for her new pet sitter. She apologized and offered to take care of our pets herself if our normal pet sitter was not available in the future. When I got the bill the next day I was charged full price for the second visit so I reached out to say that I was shocked I was being charged for the second visit. She quickly responded saying I was right and she should have removed the charge. She actually removed all fees for the whole day which I didn't mention or expect. I thought all was well and we would just move forward. After all this was one rough visit from a newer pet sitter and we have trusted the company for years. WRONG... A few days later I went to book a day trip and my account wasn't working. I messaged Monica to see if she could help. She notified me that they were dropping us as clients because they weren't equipped to train a service dog. To be clear there was no request to train the puppy only to let him out to go potty and play. Needless to say I was incredibly hurt and frustrated. Having been with the company for over 8 years with no issues and many visits every year, this was almost unbelievable. Even more to the point I only discovered we being dropped because I went to book another service. Had I not tried to do so I would have had no idea she was "dropping" us. Especially given the fact that Monica acknowledged the fact that sitter ignored our notes and even added that letting the puppy out first was common sense. We talked to our neighbor who shared that the pet sitter was sitting on the porch the whole time and the puppy wasn't even outside. Now I am searching for a new pet sitter as she refuses to call me and discuss it. She sent an email and apparently I deserve nothing more. I even asked her to reach out so I could share what my neighbor had seen and she refuses to call. I am sad, disappointed and frustrated that this is the situation we are in. I would like to clarify that in the past we have had amazing pet sitters with creature comforts and had zero issues. In fact I used to brag about how amazing creature comforts was to anyone who would listen. Sherry was absolutely amazing and I am hurt by the way this has been handled. Pet parents beware .... Unprofessional management is not trustworthy. When something goes wrong with the sitter the owner seems 100% supportive and understanding then drops you without even saying anything. It's not the same without Sherry.

I'd never used a pet sitting service before this, and unless I move away, I'm never going to use…read moreanyone but Creature Comforts! From the very beginning, the staff was friendly and accommodating. I called them at the last minute due to a change in our holiday travel plans, and they were so quick to accommodate me into their busy schedule. I was immediately put in touch with the amazing person who would be taking care of my fur baby, and we arranged to drop him off ON THANKSGIVING DAY! Who else will do that for you? When I dropped him off, Mayra put me at ease and showed me that my little guy would have his own room where he could play and move about. When we left, I received a message saying that my dog had some treats and went down for a nap. She even sent me a picture of him, throughout the days, she continued to send me updates, pictures and even videos. When I picked him up, he was happy and spunky. I know he had a good weekend there with Mayra. I'm so thankful that I have someone who will take care of my dog the same way I do! These ladies do an amazing job and I can't wait to use them again! I'd give 10 stars if I could!!

Volunteered for several months. Staff is caring, and the facility is top-notch. They are…read moreshort-staffed as the officers seem to work double as the managers of the facility and also as animal control throughout the city. The animals are well cared for, and the systems to volunteer and care for the animals are well thought out and easy to follow.

This place USED to be very well run,and fantastic.Many kind and caring people were there.I had…read morevolunteered there in the past,and even donated food and supplies.I even knew Nancy back in the day.That's all changed.Nasty,rude,money hungry,and uncaring is how it is now.A total embarrassment to the City,and Community they represent.Nancy would role over in her grave if she knew how bad it has become.I had heard this from several people recently,but got to experience it first hand this week.The lady in charge should be fired.She is uncaring,rude,unprofessional.The lady before her was an Angel.I thought this was probably the best facility in the state prior the change.Now it's gotta be one of the worst.Beware!She will treat you like a criminal and could care less about you,or your animals.She never says she's sorry,or made a mistake even if it's obvious.She care less!