We all know that car shopping is awful. But honestly, these dealerships can make it a bit better…read more Yet they somehow all resort to the age-old scam tactics. I called prior to arriving inquiring about vehicles I saw on their website. I spoke to Christine and she said they were still there. Great! And I was on my way. 30 minutes later - the cars are allegedly sold. Oh, ok. Don't understand how they would think I'd believe *that*. So they tried getting me to see cars a couple to a few thousand more expensive. I stood up to leave - frantic attempts began in an effort to get me to stay. However, they were unsuccessful and the gentleman continued to literally talk to my back as I walked out the door. I'm curious - why, if they sold several cars in 30 minutes would they so desperately need my business....

I purchased a car in February 2025 and had one of the worst dealership experiences I've ever…read moreencountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insurance policy without my knowledge or consent. He hid these additions in the paperwork during the signing process. I had explicitly told the salesperson that I did not want a warranty -- and yet, they added it anyway, behind my back. When I discovered this, I began emailing Ronald to have the charges removed. His replies were condescending and dismissive, and after a few exchanges, he stopped responding entirely. I sent multiple messages through the dealership's website contact form, and the only reply I received was a suggestion to call Ronald directly. I made it clear that I would only communicate via email, as I wanted a written record of everything -- especially given the clear deception I had already experienced. When Ronald did respond again, he made explicit promises that the refund would be issued to my bank. But that promise went unfulfilled -- until I filed a complaint with the Better Business Bureau (BBB). Only then, after more than three months of silence, delays, and evasions, did the dealership finally issue the credit to my bank account -- at the end of May. This dealership's behavior was deceptive, unethical, and predatory. They intentionally added products I did not agree to, then ignored me for months, apparently hoping I would just give up. It fits every stereotype of a sleazy, dishonest car dealership. I will never do business with them again. And I strongly advise others to stay far away from this dealership. If you value honesty, transparency, and integrity in a car-buying experience -- look elsewhere.

There is nothing that warrants a good rating. The vehicle descriptions are very misleading and…read moreinaccurate. When you're selling a classic "restored" car, it should not look like a 50 year old vehicle. Gauges not working, turn signals not working, no information on the engine, suspension from the 70s, and there's was more wrong. This place may be ok for newer vehicles. However, if you're looking for a classic vehicle, look somewhere else. UPDATE: Since the reply to my original post wants to try to discredit my concerns, I guess now I'll justify a little more. First, the add no longer says "No expense was spared". Also, now states "older restoration". Looking at the pictures, from the same add mind you, is it 1 of 134 or 1 of 324? A list, or explanation of what was "restored" may help. As far as driving the car. The reply was 100% correct. No restore is perfect. Therefore, even if the body needs some work, you still drive the car. You don't know if gauges work, how the suspension feels, or if there are any wobbles or noises without driving. If it runs excellent, and everything works as it should, you then decide if the investment is worth the money needed to get it to where it needs to be. I'm not going to continue justifying my review. Please, go see the car. I can send you the original add for the car to compare. A more professional response would have been something like. "I'm sorry the vehicle didn't meet your expectations. We pride ourselves in depicting our vehicles in a true, straightforward manner. We will review the add and make any needed changes. Thank you for bringing this to our attention. We look forward to doing business with you in the future."

Just purchased my second car from Brian and the guys at Jack-son…read more The Honda dealers used car prices were too high but Jack-son got me what I wanted at a good price. Thanks again for all your help!

I have been extremely impressed with this dealership. And I HATE car dealers. But from pre-sales,…read moreto sales/negotiating, to the finance guy, to dealing with a post-sales issue I had - these guys have been awesome. It's one of the only times I've dealt with a dealership where I have felt I've been treated honestly and fairly and that I was an important customer. They were totally transparent and up front with their pricing. If you are shopping for a Kia, definitely go see Classic Kia in Waukegan!

What better way to celebrate Leap Day than by leaping into a new car! That is exactly what I did…read moreon February 29th 2024, when I purchased a new Kia Carnival Prestige at Classic Kia! My wife and I love it! Kayla is a great salesperson! She has honesty and integrity; and was very patient with me. She is also very knowledgeable about cars! Sean (the General Manager) was great too. Thanks for the Auto Show tickets Sean! The showroom was clean and bright which added to the pleasant experience. If you are looking to take the leap and purchase a new Kia, I recommend you give Kayla a call!

Awesome people! Luis picked me up very quickly when I was broke down. Took me to the store and the…read moremechanic diagnosed the problem right away. Mike ordered the parts and took care of everything. My wait was minimal and comfortable. I recommend Lake County for anything you need to care for your car. I am a customer for all my car needs. Thank you Mike and all of your employees.

Marlon was very helpful in helping me find a van for my little ones. I wonder if he's single.....read more

Edgar was very helpful, my credit wasn't to great and he was still able to find a vehicle I fell in…read morelove with ! Whole process honestly didn't took that long , will recommend !

NO COMPREN AQUÍ . Pésima resolución de problemas, pero para venderte se ponen de alfombra para que…read morepases encima. La peor decisión de mi vida ha sido comprarles un auto , salió mal de la transmisión les debo $7000 dólares la reparación cuesta $3,000 y no me quisieron recibir el coche para empezar de nuevo el contrato que porque está muy dañado pues así me lo vendieron . NO COMPREN SE VAN A ARREPENTIR TODA SU VIDA

I dealt with Brian, his response was quick. His demeanor was…read morewelcoming and ready to make the sale. My experience was pleasant. I chose the 2019 Chevrolet Silverado 1500.

was looking for a car and found model I was looking for at Carwise for a good price. Sales rep…read morewas good. once I started signing paperwork things got worse 1. told me there was a second key FOB in the back - then when they could not find it said it never existed. Cost to replace $800 2. did not have licence plate holder and were unwilling to provice one. 3. Sales manager was arogant and not helpful. 4. turns out car was from Canada and US dealerships will not service it, Including working on a recall. The VIN is not listed in any of the US databases. Part numbers in US are different. The Genisis connect (satelite services and remote entry, etc,) does not work with US based mobile services. basically, you may find a good deal there but they are not customer service oriented if you have issues.

The best cars at the best prices. Visit, you won't regret it.read more

From the owner: Best prices in Waukegan IL Family Owned Buisness Se hablo…read moreespañol Used Car Dealership