Horrible management and service! They lost my car key and I waited for awhile, luckily I had a spare so I went home. The next day they called and said they found it. So they scheduled a time to meet in Boston, so I drove 20 minutes to receive my key. I waited for 1 hour and they never showed up. I left really upset since I waisted my time and gas. I called the claims department the next day to file a claim. He was rude and right away had his guard up. All of a sudden he said he had my keys. Overall, I got jerked and lied to from Ultimate Parking. read more