My mom was admitted to this hospital, my mom's nurse was named Hector he went above beyond to make…read moresure my mom was comfortable. I asked if he would blend her food up. I wish everyone could have a nurse like him,Thank you Hector for making mom feel at ease.

It's complicated. This hospital is obviously understaffed but every single staff member that took…read morecare of me was excellent. I was in the ER for 19 hours because they didn't have any beds upstairs. That is unacceptable. But the doctors and nurses did their best to care for me until I could be admitted. Wen was part of the overnight staff and was incredible. The ER was not sanitary. The bathrooms in the waiting room and within the ER especially were not being maintained and I might have contracted the flu from using them. Once I was admitted to the second floor, the levels of care were exponentially better. I had around the clock care and a call button for if I needed anything. They made sure I knew what was happening with my body and gave me full control over my treatment options. The food was surprisingly acceptable; sometimes even good. One thing that I found strange was that I never was told about how billing worked or what my insurance would cover. I am lucky that they are contracted with my insurance and I only owe $50 from the ER. But it is concerning that I never was told about billing while I was there. TLDR: Hire more sanitation workers!

Honestly, the poor 1 star reviews here are shocking to read because our experience couldn't be…read moreanything further from this and I would give a 10 star rating if I was able. It's not everyday you find out that your mom is having heart failure, come in feeling devastated/hopeless, but these people did their absolute best to take care of us with compassion, integrity, and go above and beyond to address our needs. This entire process was almost 2-3 months long, my mom had a complex 15 hour surgery, and yet made a recovery in less than 2 weeks, and was discharged today and is now soundly back at home, and it's all because of the incredible team here. There's a lot of people to name from their amazing staff but here's some specific people that left an incredible impression on us I'd love to give credit to: Station 45: Sydney the nurse was extremely warm, compassionate, and took such great care of my mom during the initial stages of her being admitted in January while they were diagnosing her condition. Critical Care Unit: Joe, Cassie, Cesar who treated my mom with the utmost respect, patience, dignity, and care given her post op condition. No matter how much assistance was needed by my mom, big or small, they attended to her swiftly in all manners, continually provided me reassurance, and thoughtfully answered any and all questions and concerns. Extra special shout out to Felicia Sanders and Haig who went above and beyond to provide my mom with the utmost comfort, you both were angels. Step down unit, floor 2, of West Tower: Shannon, Letty Martinez, Jazzmin, Elena, Becky, Gloria, Robert, Rhonald, Carlos, Art, Brenton, and Jed. Wow this team was also incredible. They continually checked on my mom as well through the day and night, encouraged her walking and movement, breathing treatment, independence, and literally guided her every step of the way in that journey. Extra special shout out to: Hailey Milsark, Mary Cavena, Emily, and Yolanda. I visited her everyday, and never once had to leave with any doubt or worry in my heart and soul, knowing she was in exceptional hands. Cardiothoracic surgery team: Dr Lim, Dr Bob, Dr Andy Chang, Elysa Guran, Melissa, Sunita Boparai, and of course, Dr Armin Kiankhooy and Dr Grace Huang who performed miraculous work in a lengthy, complex, and demanding procedure(s). There isn't enough words to describe our awe at the superhuman job you did to put my mom on the path of recovery and healing given her initial diagnosis. We feel extremely blessed and count our lucky stars that the universe gave us the good fortune to have been put under your guidance and care. Sorry to anyone I may have accidentally missed, but we truly love and appreciate you all. We recognize how difficult your work and job is, and just how demanding it is, and yet you all were continually at it, day and night, with the highest positive attitudes and energy and it made all the difference for us in our healing. You are all the real heroes and we hope you get all the credit and respect you deserve, because this was one of the hardest things we had to go through in this journey of life, and you all made it as pleasant and smooth of an experience as could be. In our experience, we were treated with love, care, dignity, and gentleness, and made to feel like we were a part of their family/friends. I'm no medical expert, but I believe the high level of care we received here is why my mom is making such an exceptional recovery. You all have helped give her a new lease on life. We are truly grateful beyond the words I was able to write here.

One year ago today I had one of the worst medical experiences of my life at Huntington Health…read more I went to the ER with severe stomach pain. A CT scan was performed, but the radiologist apparently misread the results. My appendix had already ruptured and I had an appendicular abscess forming around what remained of it. Because of this error, I was left without surgery for an additional night while in excruciating pain. Surgery did not occur until the following evening. When I was taken into the surgical room, there was blood on the ceiling, which was shocking and unsettling to see before a procedure. After surgery, I was placed in the maternity ward being used as overflow because there were no available rooms. The room felt like a closet. The TV did not work, and the monitoring system initially didn't work either--they had to go find another one. I was given a PureWick catheter device to urinate with, and it was never changed during my stay. I later developed a severe urinary tract infection. A nurse in my family told me these devices are supposed to be replaced multiple times a day. One night after surgery around 3 AM, I woke up in excruciating pain and repeatedly pressed the nurse call button, but the remote didn't work. I could hear nurses laughing nearby but no one responded until I gathered enough strength to yell out. Only then did staff come in. I also remember a night when blood was drawn and the nurse smelled strongly of alcohol, which was extremely concerning. Overall, the experience was chaotic, painful, and deeply unsettling. Between the diagnostic error, the lack of responsiveness, and poor post-operative care, I would strongly caution anyone to think twice before going to this ER if other options are available.

ER visit is really good here. Everyone is nice and on top of their tasks. So many people came into…read morethe room, one after another, to take care of my mom. I took my mom to other ER in the area before but so far this one offers the best care. Visiting hours is at 8am to 9pm only so don't pack an overnight bag.

I came here about a month ago for an open myomectomy (currently 3 weeks post-op!) after my…read moregynecologist recommended Garfield Medical Center for the procedure. The pre-op process was super smooth -- I got a call a couple of days before my surgery to come in, fill out paperwork, and go over all my pre-surgery instructions. Everyone I interacted with was kind, patient, and made sure I understood everything I needed to know. On the day of surgery, the nurses were amazing! They helped me get ready, checked in often, and made sure I was comfortable while waiting. One even asked if I was cold and offered to warm up my bed -- they hooked up this little tube that blew warm air into my blankets, and it was honestly the coziest thing ever. It really helped calm my nerves. They also let my fiancé stay with me until it was time for surgery, and he had a seat right next to my bed. Later, they showed him where to wait while I was in the OR, which I appreciated. When it was time for surgery, I was wheeled into the OR (which was a bit intimidating -- so bright and white!) but the team moved quickly, and the next thing I knew, I was waking up in recovery. The nurses there were very attentive -- I was in quite a bit of pain and super thirsty, and they immediately helped with pain management and brought me ice chips and water. They even brought my fiancé in to be with me while I waited for my room. After about 40 minutes, I got my own private room, which was great since I needed frequent checks and help moving around. The room itself was clean, though the hospital overall does look a little dated -- some of the furniture had visible wear and tear, but cleanliness wasn't an issue. The only downside was that my room didn't have hand soap or paper towels for almost 5 hours, so I had to use the wet wipes I brought from home. Overall, my stay was comfortable, the staff was caring, and the process was well-organized. I'm healing well and feeling so much better -- really grateful to the team here for taking good care of me.

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All…read morecustomers are expected to wear a mask too. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is limiting capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They do not allow pets in their establishment unless it is a service animal. Parking: The parking lot for this establishment is located in the front, back, and side of the building. Each parking spot is decent. This building contains several medical offices and a pharmacy.

Clement Lee has been integral in both clearing up a long lasting black mold infiltration and he has…read moreenhanced my peptide protocol for full optimization of my health and performance. I'm almost 50... I don't want to just be "healthy" and I don't want to "settle" for average health. I want to be fully optimized in order to show up in a peak state for my family, my work, myself activities and mostly myself. So I take the time and the diligence to research and review potential enhancements and solutions that accommodate and complement my goals. I take them to Clement Lee and we create a protocol that's custom for my needs, wants and wishes. In the process he clears up the confusion and provides expert Insight into proper dosing and use (or even avoidance) of the options I'm wanting to consider. He's been a very accurate and highly effective resource for my success. I highly recommend.

I've had a consistently excellent experience at Optimal Health and wellness and would highly…read morerecommend it to anyone looking for a professional, elevated wellness service. From the moment you walk in, the environment is impeccably clean, calm, and thoughtfully designed--it strikes the perfect balance between medical office and a relaxing, spa-like atmosphere. The staff is exceptionally knowledgeable and attentive, taking the time to explain each treatment in a way that feels both informative and reassuring. I typically come in for B12 shots, (I recommend the Honey Badger) , and the process is quick, seamless, and handled with great care. Efficiency, level of professionalism, and attention to detail is what you receive throughout the entire visit. I've personally noticed a meaningful improvement in my energy levels and overall sense of well-being following my treatments. Equally important, I feel completely confident in the safety and quality of care provided here. Scheduling is easy. You can call or check the schedule online. Appointments run on time, and every interaction reflects a high standard of service. NOTE: Parking is free for the first 90 minutes, but keep in mind the day and time you go can make it a challenge to find parking. Give yourself time. You park in the same lot with A LOT of restaurants. You need the code to get into the office building. No appointments passed 5pm and not Saturdays. I will absolutely continue coming back.

Great staff interaction at reception for department 41 with Melanie…read more I get one of my meds from Canada as it is not covered by insurance and only costs $1 a pill vs in the U.S. $45 per pill. To use CanadianPharmacyKing.com I need a physical signed script to send them and Kaiser only uses electronic scripts. Unfortunately due to the strike the RN's who normally handle this are not available and Melanie took the time to locate the backup team member (which took a min) to get my prescription done today while she still checked in other patients!

I drove an hour in traffic after work to get to the Kaiser Pasadena Pharmacy by 8:45 pm, relieved I…read morehad made it in time. When I arrived, the pharmacy doors were locked. A pharmacist came out and said they closed at 8 pm. Before leaving work, I checked the hours in three places online, including Google and Kaiser's own website in two different spots. All said 9 pm. It takes minutes to update hours online so you are not wasting people's time and money. That is basic integrity. There were two people inside waiting and she said they were urgent care patients, so they stay open until 9 pm for urgent care. Given that they had not updated their hours, you would think they could take two minutes to grab my prescription. I had received the text that it was ready and had just driven an hour to pick it up. Integrity feels rare these days. There are things I like about Kaiser and things that are ludicrous. Pros: everything is in one building. Referrals are easier than they used to be. Many appointments can be done online, which is a huge timesaver. The mental health practitioners I have interacted with have been kind and caring. Things that need improvement: I was on a waitlist for over a year to get a therapist. Now that I have one, appointments are still hard to get because there are very few available. My doctor recently had me do labs to change medication. I checked the results myself and saw I have hypothyroidism. No one called me to explain this. I only realized it because I looked up what the labs meant. When I read the symptom list and saw I have nearly all of them, I was shocked I had never been tested before. Ladies, get your hormones checked. Women's health care is still lacking. Which brings me to my IUD insertion. It was so agonizing I almost passed out, so they sent me home with medication to dilate before trying again. What they did not tell me is that the dilation medication caused worse pain than when I had kidney stones. Kaiser does not provide localized pain relief for IUD insertions, and I had already taken the maximum dose of ibuprofen. The first attempt was 40 minutes of agony. The second attempt involved 4 hours of severe dilation pain followed by another 35 minutes of insertion. That does not include the long wait times. They need better training or actual pain management for women. Lastly, I needed an EKG before starting a new medication. When I called, there were no appointments available for weeks, but my doctor needed it within a week. She told me to go to the Pasadena nurse clinic as a walk in and gave me the hours. I booked the far out appointment just in case and went as a walk in. The receptionist said they could not fit me in because they were full and only open two more hours. I asked when to come back and returned at the time he suggested. He then said the nurse who does EKGs would be leaving in an hour and could not see me. This was the second time I had followed their instructions and been turned away. I had rented a car just to get there. He sent me to Glendale. I drove 45 minutes in rush hour and arrived just before closing. The nurse there told me Pasadena should not have sent me away and that they are supposed to take walk ins but keep sending patients to Glendale. They were incredibly kind and saw me even though they were close to closing. I know Kaiser employees likely work in a tough, fast paced system. But with the massive amounts of money insurance companies make, you would think there would be more efficient care, accessible mental health services, better women's health care, updated hours, and policies that are actually honored. Too often patients are treated like cattle, rushed through to get to the next. Wouldn't it be nice if health care actually cared? A gal can dream...

Writing this on behalf of my uncle who had a horrendous experience with Andrew Fung D.O., and the…read morefront desk. Keep in mind, my uncle has been going to this clinic for several decades and this is his first time seeing Dr Andrew Fung, who was extremely inconsiderate, rude, and unhelpful. Uncle went in to receive the documents needed for his blood work. They gave him the WRONG documents, it was the blood work papers for another patient of theirs (who is female and not even the same gender as my uncle). They were not careful and didnt check the paper before giving it to him! So he had to go back a 2nd time to rectify the situation. Unfortunately, the front desk and doctor kept claiming that no mistake was made, not checking the name on the paper and still insisting that they were right. They ignored his concern, met him with animosity, and kept insisting he was wrong. The doctor was extremely rude, dismissed him, and didnt care to assess the issue at all. They were extremely rude, inconsiderate, and brash. It wasn't until my uncle had the chance to point out the discrepancy in the names and they finally realized the issue. But they didnt apologize at all! My relative ended up leaving without a resolution. And will never be coming back again. If accuracy, competency, and compassion mean a lot to you when seeing a doctor, then DONT GO HERE.

Dr. Fung is an incredibly caring and attentive doctor. I came in after my jaw locked while I was…read moretrying to eat a burger, and he saw me right away. He essentially saved me from an ER visit by carefully and skillfully putting my jaw back in place. He was very thorough, explaining what he was going to do and how he would do it, and he talked me through the whole process. Thanks to him, the procedure was quick, smooth, and far less scary than it could have been.

I'm a new patient to the dental side of the Garfield Health Center group. To the dental office, Dr…read more Ruby Liu, DDS. She's an amazing, passionate, caring, wonderful and wonderful dentist! Today was my second visit, I received deep cleaning and it was an excellent experience, Dr. Liu and assistant was really helpful and patient, checked on me frequently and worked around my teeth with care. The whole staff and all the assistants were truly wonderful. I would definitely recommend this dental clinic to everyone! Thank you again for all your hard work! See you soon.

Although the photos has been awhile, the flu season is upcoming and it reminds me that GHC helped…read moreme to take care of my vaccination before in 2021. Great patient service, clear instructions, and had a good in person experience indeed.

GREAT LOCATION TO SEE PHYSICIAN…read more============================== Found out my husband's pain management physician practices out of this beautiful new location by Santa Anita Racetrack. Who wouldn't want to go there instead of the main hospital in L.A.? Free and nice parking is a bonus. Easy freeway access is a bonus. Lots of food options nearby is a bonus. Nice waiting rooms is a bonus! It's so new I didn't feel like I was in a germ factory. I had my coffee, ear pods and I watched my Britbox crime series while I waited for my husband. I wish I would have a taken a photo of the view from the 2nd floor waiting area. It was nice. I hate horse racing because I feel like it's abusive to the horses, but you could actually watch races from the waiting rooms in the west building.

USC they treat you for money, they don't give a hoot about you and how bad you feel and the pain…read moreyou are in. Dr Ariela Zinelman is mediocre at best, ZERO communicarion, botched my bioass in my tie. It took her Boss Dr Ochoa almost 2 weeks to respond to my email, UCLA responded in 2 hours. UCLA responded to my email in 2 hours saw me after 5 days, during my visit the Doctor went with me to the Ultra soung room, looked over the scan while it's happening and during the same visit told me the course of action. Avoid KECK USC in Arcadia like the plague.