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    Ulta Beauty

    2.7 (17 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 weeks ago

    Services - Ulta Beauty

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    Lashes glue

    Had my lashes done today . The girl said the glue would dry clear (it did not ) it looks like my eye is infected . The lashes are way to high up and nog on my lash line . I also one of the benefits strip lashes and she made me get something else because they did not have the benefit strip lashes in the store which cost me another $12 .

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    3 months ago

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    1 year ago

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    6 years ago

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    3 years ago

    Business owner information

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    Ulta Beauty

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    Photo of Lidia L.
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    5 years ago

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    Guest Services

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    6 years ago

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    Ulta Beauty

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    4 years ago

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    Ulta Beauty

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    7 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    7 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    Ask the Community - Ulta Beauty

    Pristine Image Med Spa

    Pristine Image Med Spa

    4.0(8 reviews)
    1.2 mi
    $$

    Great service, great explanations and so much patience answering questions. I researched every…read moreplace in town thoroughly that does laser hair removal. Go here! They consistently run sales and have a great environment and service. Their machine is top of the line and the same machine the most expensive treatments in town have.

    I would not recommend using this business. I spent several hundred dollars on multiple laser hair…read moreremoval packages in 2021. I made my initial appointment and the week before that appointment, I received a call from the office that they had to cancel because the woman who did the laser hair removal had walked out and they had no one to replace her at the time. I proceeded to make a few appointments after that and each time as the appointment was approaching I was called and told that they had no on to do it. They then told me that they would call me whenever they had technician again. I never received that call. Several months later I became pregnant and was unable to do the do them, however the spa still had never called me anyways. I am now trying to book an appointment to start the past packages and am being told that they have expired. When I told her that I had appointments scheduled for months in a row that were cancelled by the spa, to no fault of my own, and the form I filled out in 2021 online when I bought the packages said nothing about an expiration date (I kept screenshots for my records since I was spending several hundred dollars online for these packages), she said there was nothing they could do. This is very unprofessional and they have basically stolen several hundred of dollars from me as I was never able to use a single appointment due to their spa canceling on me.

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    Pristine Image Med Spa
    Pristine Image Med Spa
    Pristine Image Med Spa

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    Massage Envy

    Massage Envy

    2.1(41 reviews)
    2.6 mi
    $$$

    Today, I was trying to schedule two massages for myself and a friend at the West Village location…read morein Dallas. The gentleman that helped me over the phone was very unfriendly and made me feel as if I was bothering him. I wasn't understanding the concept of having to transfer massages from my home location in Tyler, and he gave me more attitude about it than I could deal with. After I got off the phone with him I called the Tyler location to see if they could help me. I was lucky enough to have Kayla answer my call, and she was as friendly as can be. She understood that the transferring can be confusing sometimes and was more than happy to help me. I explained my experience with West Village, and she sounded genuinely bothered by it. So, she asked me for the number I called and the date and time I wanted for that location. She was going to schedule the appointments for me! She called me back shortly after, and, although she couldn't schedule the appointments for me due to differing policies, I was highly impressed with her customer service. Thank you, Kayla!

    Paid for an hour, received about 30min. Paid for a full body service didn't even get 50% of that…read more Ruined a surprise. Left more stressed than I arrived. No one will get in contact with me about this issue after several attempts. My husband booked me a Mother's Day gift here as a surprise. They promised him they wouldn't notify me. They did, 3 times in fact. He has everything arranged to be handled so that all I had to do was show up and leave. I show up, I'm called back a few minutes after my appointment time. My massage only covered my back, the back of my legs, the back of my neck and my feet. Not my arms, not the front of my legs, not my shoulders, etc. My massage was over and I was fully dressed 45min after my appointment time. Not 45 min after I was called back. -Yes I'm aware of the 50min massage time and 10min to dress.- I did not get that at all. Matter of fact I lost over 20% of the time that I paid for. When you pay for someone's time you expect to get just that and all of the services that you pay for. But it doesn't stop here. I go to leave and they ask me how I want to pay. I'm completely confused and ask them what they mean because it was suppose to be paid for. She said yes he called and put the card on file I just want to make sure. And I'm like... well then yes. Then she asks me how much for the tip. I'm confused because I thought this was handled as well. I told her I can't just authorize someone else's money like that. She looks at me puzzled then I just tell her okay I'll just pay for it because I'm not going to use my husbands card and authorize an amount that he hasn't authorized. Then she says okay we will do 2 separate transactions. I'm confused all over again, because why was it such a big deal if I could pay the tip separately. This became a big ordeal. She told me that they've been having issues with the employees cutting people's time and she would have a manager reach out. I called my husband when I left he told me that it was all suppose to have been handled including the tip that it was arranged ahead of time and they assured him it would be special. Next day, I hadn't heard from anyone so I called, no manager available but I left a message and still haven't heard back. Every time I've called they conveniently do not have a manager available. I tried to get this issue resolved without posting a negative review but they refuse to help. I don't see how they can do business like this. Attached is a screenshot from the video I took of the time after I was dressed from my massage.

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    Massage Envy
    Massage Envy
    Massage Envy

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    Ulta Beauty - cosmetics - Updated May 2026

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