I made an appointment for my daughter to get her makeup up and hair done for her daddy daughter event. Hailey did such an amazing job on her makeup! It looks exactly like the inspo photo. Amelia absolutely killed it on her hair, the perfect waves for her short hair. They lasted all night. Thank you ladies! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Naperville, Illinois

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I enjoy shopping at this Ulta location. It's huge and honestly the biggest Ulta I've been to. The store is bright and welcoming. The store associates are friendly and helpful. There is plenty of parking outside and I find this to be a very convenient location. read more

Myra at the Brow Bar is the best! What a great experience! You feel so pampered and look good afterwards. How can you beat that. I am sold and I will be back. Thank you, Myra. read more

Suling has been taking care of my hair and eyebrows for years. She is a master at her craft! She has guided my hair color to go with my lower maintenance lifestyle while managing/hiding grey stragglers. She has the best smile, enthusiasm, and skill. read more

As far as the store itself yes but to get hair done no. It was the second time I got my hair done with a different person and it was terrible read more

Very helpful staff, excellent product choices for an Ulta, great gifts with purchases of Ulta Beauty Collection. This Ulta shines because- 1) Staff are genuinely friendly and there to help! (I just saw an associate give a free Beaty consultation to a transgender girl struggling with acne). 2. They take coupons and returns very easily. No hassle /no haughtiness. 3. Always fully stocked and great clearance section! Highly recommend! read more

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Really good place face masks are cheap an affordable sure some stuff is overpriced but trust me there worth it very good products for skincare and makeup would recommend sweet workers too read more

Ulta Beauty - Cheap face masks - Cosmetics & Beauty Supply Near Me - Naperville, Illinois

Personally, I am not a fan of this location. I feel people are not that friendly or willing to help, like I have felt at other locations. But the parking situation at the one in downtown Naperville - no thanks. The salon was great. Savannah did my hair. I found her from Instagram @hairbysavc. She did a great job - she asked many questions to be sure she understood what I wanted. She also gave suggestions and her honest opinion, which I appreciated. I would highly recommend her. She also has great hours AND you can book online which is a huge plus. *Tip - if you book a early appointment (mine was at 9AM on a Sunday) it looks like its closed - door will be locked & lights off. You just knock and someone will let you in or they will see you! read more

Ulta Beauty - BEFORE - Cosmetics & Beauty Supply Near Me - Naperville, Illinois

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Megan was absolutely wonderful. Not only did she give me the cut I was hoping for, but she was a great conversationalist. I would definitely recommend booking with her. read more

My fiancé got her hair done here by Alyson(spell check) for our engagement photos. I'll let the picture speak, but needless to say they caused some serious damage to her ear and didn't say shit or do shit to apologize. Don't get your hair done here ladies unless you want some battle scars read more

Ulta Beauty - Burnt ear from curling iron - Cosmetics & Beauty Supply Near Me - Naperville, Illinois

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One word. SHANNA. The universe brought us together 4 yrs ago and she's been stuck with me since. I will follow her wherever she goes bc it's hard to find someone who knows you, your personality, your style, hair wants/ needs & more. She teaches me about what she's doing as we go bc she knows I'm like an inquisitive 5 yr old and puts up with my word vomit so that alone earns her a gold medal. She's helped me through some challenging hair times (box black hair, chemo hair loss, etc.) and I will be forever grateful. I want to be selfish and say don't go see her bc then it will be harder for me to get an appointment if everyone realizes how great of a stylist/ colorist/ artist she is but everyone needs a Shanna in their life! She is Ulta's hidden gem! read more

I absolutely enjoy and love this place. Maya does my brow and tint perfectly. I get compliments from my coworkers and even people I don't know on my brows! I always tell them where I go and how good Maya is. She goes above and beyond my expectations for brows and is so knowledgeable on what I should get and how to improve my brows. Whenever I have a question she's more than happy to help and gives me great advice. She seriously knows her stuff. She's kind and knows what brows fit my face the best. I will never go to another brow location after Maya's handy work. She's professional above all else and I truly love her work read more

I went in today and showed Mia what I wanted, we spent like 15 minutes figuring out which way to go about it and literally she was great. She's so sweet and she doesn't make anything awkward. She gave me exactly what I wanted and when I asked for anything extra to add onto the service she was so sweet about everything and didn't disappoint in the slightest bit. read more

Love that all the staff are wearing masks and gloves. They r prioritizing health and safety very much! Sanitisation is into effect all the time! Excellent staff! Shanna is the best person for Hair service ..(Hair color, hair cut, hair treatment, hair styling) i am soooo in love with my hair Definitely i recommend Ulta beauty!! read more

wish i could give the experience a zero. me and my friend came in to buy items for a trip coming up soon. and could just feel the eyeballs of every single associate staring at us because she decided to purchase something and then return shopping. getting asked 7 times if we're doing okay in a span of 10 minutes isn't stellar guest servicing. feeling like i couldn't grab my phone out of my purse without everyone talking to each other on the walkies was such a great way to shop:) read more

I was in a pinch to get my hair done!! Maddie did such an amazing job! She was super helpful and helped me create a hair routine that would suit my crazy mom life! Highly recommend Maddie! read more

Elida was so helpful today! I couldnt figure out what lashes that I liked from my purchase several months ago and she helped me not only figure out which lashes they were but she helped me pick them out and gave me reccomendations for new lashes to try!!! Her makeup knowledge is so impressive and I will definetly be coming back and asking her for help! The makeup shopping experience can be stressful at times so it's comforting to have a beauty stylist like Elida assist you at ulta;) read more

I have been going to the salon at Ulta for hairstyling for several years. Stylist come and go but they usually do great training and have good stylists My latest cut, for $55 was extremely disappointing. I could have done better myself. So many pieces uneven and untouched. I knew she was done too fast, and completely ignored my request to put in some curl with curling iron. Think I'll be looking for a new salon. read more

I have been on the biggest Ulta kick lately and finally went it today to use up my 11 coupons= equalling $50 of savings... nice! This Ulta is spacious and full of light... perfect when shopping for any beauty supplies... not so great when you go here after a chemical peel. So yeah, the people there looked at me like a was a bug and the employees, even on non-chemical peel trips, are not at all helpful or at least don't seem willing to help. On this particular day, everyone seemed to be in bad mood but it was raining buckets and cold in May- yeah, I'm over it too. The sales are spectacular and this Ulta store is really well laid out. Some Ultas are so jam packed that it's hard to navigate to your needed product. Also, they just got a Benefit makeup counter WITH brow bar- Huzzah!!! I swear, it wasn't there last week... prob for the better because I would have spent even more money. One last thing, a long checkout line can quickly develop but the cashiers are really good about keeping it a fast paced line. read more

I tend to come to this location rather than the downtown Naperville one because parking is easier, but I have grown increasingly annoyed with it. I will say that every Ulta needs better signage. I don't get why within a section there will be shelf signs for brands...I can see the products, they are labeled with the brands, I just want to be able to spot the right area in general from across the room so why confuse things? Ulta often has special sale deals or "buy x, get a free y" (see their circulars). I don't plan my shopping based around this, but if it coincides with the stuff I'm buying, that is a plus. Well today with my moisturizer it was a free cosmetic bag. Sign right on the shelf. I asked the employee who paused to check on me about it and she said the people at the counter would have it. Not only did they not have it but they didn't know what i was talking about, and after a bit of desultory poking in cabinets behind the counter the guy brought up a white plastic zipper bag that looked nothing like what they showed on the tag, and seemed pissed when I said that that wasn't it. I mentioned the sign and someone checked, but after more looking they couldn't figure it out and he said, "I guess we don't have any." I suggested that they should take down the sign on the shelf. I guess to placate me they found some other bag and stuck it in with my purchase, but that wasn't really the point: the attitude and unpreparedness was. Sadly this isn't the first example I have experienced. From a practical angle this is the place to get your cosmetics and body products. In the last handful of years they upped their game and added more premium type brands to compete (sort of) with Sephora, but you can still get more mid-range stuff too, and it is definitely nicer than Sally Beauty. If they polish the performance of the staff, shopping at Ulta will be the ultimate experience in "balanced budget beauty"! read more

2 stars for good location, ample parking, and large store = large inventory. Ulta really needs to do a better job of hiring good employees or providing better training. Asked one employee for help in finding a good SPF moisturizer and a good BB cream or tinted moisturizer for oily skin. She was clueless - told me BB creams/tinted moisturizers are intended to provide a healthy glow therefore, there aren't any that are good for oily skin. Any knowledgeable skincare/beauty professional would disagree. She dumped me off to another employee who recommended one tinted moisturizer. I asked if we could try it on and told her I had some product on my face already. She applied the product without removing what I already had on my face. When I looked in the mirror, the application was terrible! It looked extremely "cakey" and the product was applied over my eyebrows and lips. I had to clean off my entire face before exiting the store because the application was so horrible. read more

This review is for their hair salon only. I went there for the first time a few months ago and I loved the experience then. I did highlights and was very happy with the service and price. Fast forward a couple of months and I decided to go back. The stylist who did my hair last time was not available and I decided to go with another one because we're going on vacation and I wanted to get my hair done before. When at the salon, I tell the stylist that I want exactly what I did last time (they said they store it in the system so they know). I also said I'd get a haircut. A couple hours later, I like the results, looks like last time but I pay OVER $100 more than I did last time. Yes, I added a haircut but it should be $45 more not over $100!!! And the stylist tells me she used a different toner (the one that's $100 of course). Ugh... Ulta - train your employees to tell the clients upfront what they're going to charge. I was very clear when I said that I wanted exactly what I had last time. I fell like I've been robbed. Not going back obviously... read more

Rating a 5 because of the AWESOME service I received from Beth! She helped me find a new look with Nars products and I am excited to try it on this weekend. Although many employees approached me to ask for help Beth had a relaxed but professional presence about her that made we want to ask for help. It helps her make up is perfect look for me. She also turned me on to Dermalogica for my teen son. Only bad thing about my experience is I spent way more than I intended.....ssh, don't tell my husband! read more

Dana did a great job with my hair. I've gone to her twice. She takes the time to really understand what her client wants and when I said I wanted to go darker, she obliged and made my hair look so great. She didn't push anything and made sure I was aware of everything that I was purchasing. My hair has never been healthier and I would recommend her to all my friends. Definitely go to her if you're looking to get your hair done by a professional. read more

I got the second worst haircut of my life at this Ulta's salon. (The worst actually resulted in me having to get an ultra short pixie cut to repair the damage, so they couldn't quite top that.) My hair looked okay when it was done and styled professionally, but now that I have washed it is a disaster and I have no idea what was done to it. It's like the texture of my hair has changed completely. There are these weird layers and bits that stick out and I am just astonished at how terrible it is. I got totally butchered! I was in a pinch and needed a quick cut which is normally fine since my hair is generally quite manageable and not picky, but it was a horrible mistake. Stay away from the salon here, seriously. read more

Shanna always does a wonderful job with my hair. I always look forward to coming in and having a wonderful conversation as she works her magic on my hair! read more

Ulta Beauty - Half and half hair style by Shanna - Cosmetics & Beauty Supply Near Me - Naperville, Illinois

Looking for an amazing person to cut and/or color your hair? LOOK NO FURTHER. Shanna is your girl!! I searched forever to find someone who I was comfortable with and I finally found Shanna. Her hair cut is perfect every time. She knows exactly how to style and cut my hair even when I don't. She's so fun and personable and makes the experience so much better than just someone who wants you in and out of the chair. She is very knowledgeable as well. She has introduced me to so many products that I fell in love with and now use daily. She has an Instagram too that you can check out. Her color jobs are fantastic and her signature curls will have you feeling amazing. Make sure to have plans after you leave her appointment. You'll want people to see you. :) read more

I went into this Ulta Beauty to get my first ever -eyebrow tinting. Bridget seemed to be friendly and informative. However, I left to go get my hair and nails done at another place, only to find that she left streaks of die all over my face!! Not only were they not apologetic at Ulta they told me that over time it would wear off. To make everything worse, they overcharged me for the service. Spend your money elsewhere. read more

Ulta Beauty - Eyebrow tinting gone wrong - died my face and no apologies. I was told my Ulta not worry it will wear off as my skin sheds. - Cosmetics & Beauty Supply Near Me - Naperville, Illinois

It's ok. First, I'm a guy and I don't go to places like this very often. My wife either goes here or Sephora, and she prefers the latter. Sephora doesn't have much of anything for men, but ULTA does. So, you will probably never see my give a review for Sephora. ULTA is very large, I would say at least twice the size of Sephora. They have a huge selection of products for men and women, so your bound to find something there that you want. I think of ULTA as a Bed, Bath, and Beyond for beauty products. They constantly send out coupons. read more

I have been to this Ulta for a while and the stuff are always nice and helpful! This Friday I went there and accidentally broke one of the perfume on the shelf... The two staff immediately came over to me and ask if I was ok since I have a miner cut on my finger(from the perfume bottle). They insisted helping me to clean up my cut and helped me to wrap my finger. Thank you so much for being so thoughtful and considerate! read more

Walked into store and no one says "welcome to Ulta" as they are inconsistent when people walk through the door. This store has the rudeness sales associates and they are not helpful! I will not shop at this location again. I will drive farther to receive better service! The CEO should hire secret shoppers to find out how rude the sales people are! read more

I made an appointment for a formal hairstyle at this location several months ago and confirmed it over the phone yesterday. When I showed up this morning for my appointment, my stylist was not there. When I mentioned this to the woman working there, she disappeared for a bit, and then came out to tell me my stylist was on her way. I was on an extremely tight schedule today because I had to be at a party I was hosting at noon. I ended up scrambling and having to get my hair done at Dry Bar, which fit me in and did so incredibly graciously. I was also late to my makeup appointment, but luckily they kept my appointment. It turns out the hair stylist eventually showed up, but nearly half an hour later. I've been coming to this Ulta for years, but I'm not sure I will anymore, given their extreme lack of professionalism and disdain for cuatomers. read more

I think I give up on this location. By this point I am more than willing to drive the extra miles to see if the one in downtown Naperville is any better. I'm not a customer who needs someone at my beck and call, but you shouldn't make it impossible to find someone when you're in need. They had a special "preview night" event for Redken products and a few other lotions and makeups. I was so excited and thought they were really going to wow me. No such luck. They had an abundance of sales people, but I still stood around to be checked in. When I called to make my appointment they told me that I would be shown how to style my hair. My actual hair consultation just told me what they could do. There was no actual demonstration. We just talked about general ideas. The stylist asked the salon I usually go to and she (I shit you not) snickered and said, "Oh, that's so funny." to my answer. Still trying to figure that one out... I liked the suggestions she gave for color and products, so that was at least very helpful. I was seated for my hand consultation, but the esthetician was "tired" and went on break. They just let me sit there for at least 10 minutes, and keep in mind that I made an appointment for this event. One of the hair people had to do the job for her. And it was alright. She was nice, but it was awkward. They had no clue what was going on. Makeup situation was the same. When I called they made it sound like I'd get a makeover experience, but you got to choose eyes, skin or lips. And again I had to wait for them to get it together. I don't blame the employees. It just seemed that this event was not put together well. They are definitely going to help guaranteed paying customers before the freeloader. Of all the services, I'd be most likely to get the makeup after working with their beautician. Anywho, I left thinking, "Really? I took an hour of my time plus driving for this? I don't feel like I learned or experienced that much." And I thought I might be able to feel better by buying some things that I know would make me happy, but as soon as I found myself with a question about something there was no one there to help. Typical. read more

I was offered help twice, and the lady who checked me out was quick & professional. However, for the second time this year, I set off the door alarm. Both times after buying 5-6 prestige products totally over 200 bucks. The manager had to rescan the items, and the buzzer still went off. I was fine with standing there while she rechecked the bag again. I get the need for loss prevention. But I was angry and insulted that she blamed Old Navy for chips in their clothes....especially considering I'm wearing a concert tee and jeans that are 20 years old! At least take responsibility for your faulty system. I know I didn't steal anything (I PAID 200 bucks)... And I sure as heck don't wear Old Navy! Next time, I'll order my products online... From the manufacturer read more

The drugstore brands aren't arranged by brands anymore: aisles are organized by item type: an aisle for eyes, and aisle for lips, etc. If you're a fan of a specific brand, you'll hate it, but if you're a doe-eyed, lost in the woods girl who can't find the right foundation, this is heaven. I don't love it, and I don't hate it. Ulta black automatic eyeliner is the best, and there's no way you'll win me over with any other one. It's waterproof, creates a straight line and it's only $6 or something like that. I like that Ulta has its own brand, it gives the company a better identity. I also purchase my shampoo (Biolage) and foundation (Almay) here, because they always have what I need in stock. I almost always walk out with a pricey item I didn't intend to purchase. My latest purchase was the Urban Decay Naked 2 palette, and a bottle of Aqualina "Pink Sugar." Usually some OPI or Essie nail polish finds its way into my bag as well. This store got a makeover quite awhile ago, but it was much needed. Also, their rewards program changed for the better. On my last visit, I received $14 off of my purchase because of my rewards points. I'm not sure how points accumulate, and I think the old program was easier to understand, but having a large dollar amount subtracted from my purchase is much better than a free nail polish or comb. The customer service leaves something to be desired. The cashiers can be either nice and polite, or total space cadets. What you should know about Ulta is that this is NOT the place to come for your makeover or if you really need advice instead of recommendations. Ulta employees are not trained in make-up products or lines, most of what they will recommend is because they like a product - not because it's the best thing for your greasepot of a face. I asked for assistance with make-up brushes once, and I was recommended a set of Too Faced brushes because they were "soft" and then told that the Ulta brushes are "really good." The bottom line with their customer service is that they don't really want to help you, they are asking because they have to, and they have to keep an eye out for petty thieves. read more

I don't know if I have horrible luck but this location always has a line at least 5 people deep, usually 10. They are also out of half their stock of makeup. I use to be a platinum member but since I've started going to this location, I've bought a lot less. Probably because they never have what I need. read more

Ulta Beauty - Lines.always. - Cosmetics & Beauty Supply Near Me - Naperville, Illinois

Not sure what the problem is at Ulta but this store was as bad as the others I've been in. Hard to get staff to assist you. Out of sale items on first day of sale and no rain checks available or offered. Slow service! I used to love this store but it had really gone down hill in customer service and sale product availability. read more

I had an absolutely terrible experience at this salon. I was looking for a new stylist and the area and had a 6pm apt and wanted to get a special that came with color, conditioning, haircut and style. I get there about 10 till 6, take a seat, and then am brought back about 5 min after six. So it seemed to be starting out okay, until I noticed the stylist was already working on two other people's hair, and was nowhere near done with either of them! So the stylist began to tell me about the color and said I could only go darker, unless I wanted to pay an additional $85 then I could have the color be lighter, instead of darker....????? So I passed on color, and proceed to get a conditioning treatment which he told me was SUPPOSED to take 15-20 mins. An HOUR and 15 mins later, I was finally approached to have my hair washed and cut. It took almost 2.5 hours to get my hair conditioned and cut WITHOUT color!!! Also my was cut the same way I had it in middle school.... ugh. It was absolutely ridiculous. This services may be a good deal, but I do NOT recommend going to this salon, trust me, you will wish you paid a little more at another place, and would have gotten a million times better service and outcome. read more

Customer service has gotten better! I'm always greeted now, & asked if I need any help. Love ulta!

I hate this store. Sorry. I don't like to mince words. The staff is always nice enough here, but they are consistently out of products. I do not live close so this is especially annoying. I also feel that if they have mailed you a coupon, that they should be able to look it up for you. Huge heavy stock card is not convenient to carry around anywhere. Sometimes they can look it up and sometimes they can't (using your phone number and "rewards" card info.) That's dumb. Either you can or you can't. Last week, when asked if I "found everything ok" at checkout, I said, "No. Actually I didn't. You are regularly out of the Crew Men's Firm Hold Hair Gel and that's really the only thing I came for but I drove all the way across town to get here and don't want to leave with nothing so I'm very irritated." The girl (without apology) said something like, "Oh, yeah. That product is very popular but we only get about 3 or 4 bottles of it at a time." Three or four??? (and I did notice that the space on the shelf would only fit about that many). WTH?! I asked my hairdresser about it and she said that those types of stores are only able to purchase a certain amount of each product so even though it's "popular", they can't do anything about it. The other issue I had was that I went to go and order it online because they didn't have it in store (so I could use my coupon) and that product, "is only available in stores." . WTH!?! It should also say, "if you can find it."!! They always have those stupid, "Buy 3 get 2 free" sales. I don't need five of anything! I just want my one thing, for a good price. Whatever. This place used to be a great discount products store. Now it's high retail. This is regular retail merchandise that you can get at any online store or even on Amazon and have it shipped free. Beats driving across town to find an empty shelf or to try a coupon you can't use. I'm done with them. If you're not, good luck. read more