I've never really had a bad experience with Ulta until I moved to this area. I went in earlier this week looking to find a foundation that would obviously match and have good coverage. Well, I came across numerous employees and not one asked if I was finding everything alright or offer to help as I'm just swatching away. I left buying a foundation that looked good on my hand but didn't when it came time to applying, so I went back to exchange it. When I went in, I asked if there was anybody who could help me match my foundation seeing that if I had help the first time, I wouldn't have had to come back. The girl proceeded to nervous laugh and say, "not really" walking towards to try and help me herself. So instead, I just settled getting a foundation I liked, but didn't love from a previous purchase. Needless to say, I won't waste my time coming back here. read more

I read the reviews and was hesitant about going there. I knew what I wanted so went ahead and went. Was surprised when a very helpful, friendly employee named Senta, offered to help me. She was very knowledgeable and friendly. I found everything I needed and she even gave me a sample that she thought I might like. I had a wonderful experience here. read more

I love this store. I had help from Jess and she was the absolute best. I definitely will be going back for my make up needs. And will definitely be asking for Jess again! read more

I've been a loyal customer to the Ulta stores throughout the US and online for a very long time. I have to say unfortunately this is worst Ulta store I've ever been to! Instead of being helpful about the product that you're actually interested in buying, they try to upsell you to another brand. I am a freelance makeup artist and I am very educated in all brands of make up. I also own several different brands. But when seeking their help and honest opinion about a certain product, they have consistently pushed me towards another brand. Not sure if they have been told to push customers towards the TOO FACED brand, but after several visits and speaking with several different employees my suspicions seem relevant. Customer service there is terrible and obviously these ladies have no clue about make up or the products they are really selling. My honest opinion is that you're better off shopping Ulta beauty online and watching several YouTube videos posted by real make up artists and review videos. Or you can always just do the best thing and just go to the MAC store in Dillard's! Lol read more

Normally Ulta is my favorite place. The one in Lake Charles is THE WORST EVER. The staff has been under trained from day one. Even when they have stock in something it's rarely out, then you get attitude from the staff when you ask. Example: I asked if they had men's Double Hitter today, the girl (a manager) waved her hand towards the non salon products and said "all of our LOW COST products are over there and out" I said Paul Mitchell is "low cost" now??? Then when I was rang up instead of telling me they were out of the free gift advertised they gave me more attitude when I asked for it, they offered zero compensation, not even an apology. This store is a constant disappointment. read more

The girl that works the Clinique area was so sweet and helpful. No one else offered to help or asked if I needed anything. She saw me looking puzzled and offered to help. She was patient with my children. She picked the perfect shade for me. I would definitely recommend stopping by to see her. read more

I booked 3 appts for hair and make up for myself and 2 friends 3 wks ago. I get a call today that those appts have to be cancelled! Apparently only 1 stylist works on Saturdays....during Mardi Gras season....and she won't be there. They called me 1 week prior to my event!!! Obviously everyone else I have contacted is busy, so now myself and 2 friends have no one to get us ready for a ball. Livid!!!! read more

Store was under stocked. I could not find anything that I wanted. The store manager rang me up. I believe here name was Lesly. I received no greeting, she appeared to be in a fowl mood. She simply extended her hand to collect the items that I was purchasing. She never told me my total, I had to look on the display. We all have our days, that's fine but the MANAGER of all people should be professional. read more

This is by far and away the WORST ULTA store or store of any kind I've ever been in! Ever! I wandered 40 minutes looking for one item. NO ONE was on the floor to help. They were all checking out discount make up they could have gotten at Walgreens. I left without buying a thing. read more

First, the temperature in the store is too hot! I usually leave before I want to because I'm sweating to death. Second, they almost always have no stock -or even testers -on the shelves!!!! If you ask an associate to "check the drawer" you get attitude. I actually had one associate tell me they were out of a product, wouldn't look in the drawer necause she "..,already knew they were out..." and then as I was about to leave the store, I see a big display of the product I was looking for!!! Third, there's typically one register open, a long line and I've NEVER received whatever free gift is advertised. When I've asked, I'm told they are out or you can only get it online. Luckily, there's a Sephora in JCP. read more