As I said in my previous Ulster Bank review, I bank primarily with Ulster Bank because I find their Visa/debit card far more convenient with world-travel than the out-dated Laser. The College Green branch of Ulster Bank is huge and conveniently located. One element that makes the College Green branch special and noteworthy is their massive currency exchange counter. They have a large quantity of the common currency and can book you a fair rate. Unlike other branches at Ulster Bank, you do not necessarily have to reserve a quantity of the common currencies, ahead a time. If the rate suits you, you can walk in and purchase. The staff at this branch are very familiar with currency exchanges and they have their own counter, so you do not have to queue up with those conducting regular bank business. I used to bank with AIB and I found their online banking to be retro, and not retro in the sexy good way. Ulster Banks online banking is very user-friendly, clean, and effective. Their security features of setting up standing orders and payments are great - especially the FREE chip-and-pin yoke they send you to help ensure your online payments are secure. read more

Avoid Ulster bank at all costs. They deliver empty promises, lie to their customers and charge for every little thing... like closing an account after 6 months because 4 debit cards later they still cannot provide one that actually works in anything other than an ATM. Never have I experienced such a poor level of professionalism and customer service anywhere, ever. This company should not be allowed to handle money. Nearly £100 in charges just for going overdrawn once by £4.50 for less than a day. Their answer - they don't - they just ignore. read more

Also not an Ulster Bank customer, but I've had to deposit funds into a friend's account here also. Super fast, efficient service. Pleasant staff. In and out in ten minutes even though there was a queue at 2pm on a Tuesday. Brilliant. read more

The worst experience that I had with a bank so far is with Ulster Bank. 20 days ago I went to a branch with an online application that I have previously made , in order to open a standard bank account. Although I stated that I have done an online application, I had in my hand, I kept being told that I need an appointment. I stated that I have spoken to someone from their Customer Service and I have been advised to go to a branch without any appointment, with the online application received throught post, just to present the documents (1 proof of identity and 1 proof of address) and that's all. I went to the branch from College Green, Dublin and immediately I have been asked about the appointment, showed them the online application, still being told that I need an appointment. I just said..ok..let's check the documents to see if they are alright. Again..on their website it is mentioned that thy accept ID cards as proof of identity ( my passport recently expired) and at the branch I have been told that they don't accept these anymore. I insisted that it is mentioned on their website and after being checked by a manager , indeed, it turned out that it was acceptable. After they finally realized that I had an online application, they said: "ohhh, so you have done this online..That's brilliant...Then indeed, you don't need an appointment" . They have photocopied the documents and I have just been told that I will receive the bank card in 5 days through post. After 7 days of waiting, I called their Customer Service and I explained the situation. I have been told that due to a back log they had, they still did not process the application and that I will receive a message on my phone after the card is issued but that they can't give me an exact date. After another 3 days, I have called again asking about the application and I have been told that it was declined and after I have been told the date, I realized was the same day I called to ask about the delay. I have mentioned that I would like to know the reasons and I have been told they are confidential. I have been mentioned that if I want more information , I have to go to the branch. I was also mentioned that I would receive a letter through post in the following days. I went to the branch and I have been told that I shouldn't have come there because they can't do anything about it, that I have to phone Customer Service. I have explained that I did and that I have been sent here. The lady that I spoke to at the branch called Customer Service and explained them the situation and that they should not have sent me here and after speaking on the phone with them, I received the same answer : "You don't meet our criteria and we can't give you the reason" I have asked which criteria, considering the fact that I had all the right documents, I have never had a credit in my life so I don't have any debts . I was refused and I have been mentioned that I will receive a letter with their decision which has been sent on the 21st of June. I have asked to speak to a manager and the lady from the branch decided that she would go to speak to the manager on my behalf so I haven't been given even this chance. Today,is the 30th of June and I still did not receive the letter... I went to different bank a few days ago ,made an appointment, took the documents and I have managed immediatly to open the account without any problems.. So, unfortunatelly Ulster Bank's delay affected me badly because I did not have an account in time, to receive my salary and that complicated things and they made me loose time for nothing.. I am sorry , but this is a total lack of professionalism and also of respect . read more