I only gave them one star because I couldn't give them ZERO.
I WILL NOT be shopping at Ulla Popken anymore and I DO NOT RECOMMEND that anyone else shop there.
Recently, I ordered 10 items but received just three, only ONE of which was something I actually ordered! I made multiple calls to the "customer service" line, but everyone I spoke to was rude and constantly interrupted me to repeat scripted lines they had already said. NOBODY KNEW WHEN I would get my refund or even HOW MUCH the refund would be: "Unfortunately, only accounting has that information." I asked if I could speak to someone in accounting and was told it was NOT ALLOWED!! Different calls yielded conflicting statements, with one rep contradicting her own statements during the same call!
I paid over $200 USD for items I never received, and apparently, the company plans to keep my money indefinitely. That sentence contains the entire amount of information I got from multiple calls on multiple days.
I used to really like shopping at Ulla Popken, but over the past few years they have lowered their quality standards DRAMATICALLY. The clothes are unfinished or have holes or open seams, the fabric is awful and scratchy, and many items have ridiculously wrong proportions. (Women who wear size 28 do NOT have LONGER ARMS than women who wear size 24!!!!)
Ulla Popken overcharges for cheaply made clothes of low quality, they charge a large shipping fee AND a hefty return fee, and their "customer service" isn't so much a SERVICE as it is a BLOCKADE to prevent the customer from getting any information.
As I said, I WILL NOT be shopping at Ulla Popken anymore and I DO NOT RECOMMEND that anyone else shop there. Ever. For any reason. Period. read more