We (my partner) received excellent care here recently when he was lacerated by a rogue and vicious…read moretree branch. It was quiet on a Saturday afternoon. The attending physician had a nice bedside manner and cleanly stitched up the wound. Was very apprehensive about what services to expect in the country, but was very happy with our experience here.

We have a weekend home in the Catskills. This morning, after passing out , I needed emergency…read morecare, and was so pleased with the professionalism of the ER staff, their care and efficiency. All tests were done quickly and results shared. They were able to summon a needed specialist MD via webcam. While no one wants to spend time in the ER, this experience was as positive as it gets.

I was hospitalized twice in February for a total of around 13 days. The Filipino nurses are…read moreexcellent, unsure how long they will be okay working there or in good spirits with the system. It is obvious the hospital is budgeting sometimes due to the detriment of the patients. They helped me save my legs as I had infections, yet I dismissed several doctors because they did not handle my blood sugar well. I could barely walk--I was so weak and had to use a commode instead of the bathroom the full time I was there. The hospital policy is 140-200 blood sugar is considered under control when I get serious complications if my blood sugar is more than 120. I finally received good doctors that set me also up with the Ophthalmology where I went during my stay at the hospital. The pain killers were mostly a joke, and i called the police twice about it--not receiving all of my pain killers, had to hear moaning in pain from other patients--called the police about that too, as one 80 + year-old with hip surgery was complaining about the pain and the nurses (not the Filipino nurses) just left her and did not return. They do not have diabetic food but the regular food was decent. the diabetic marginalization was not because of the chef or cooking staff but hospital policy, and people are not allowed to order food or anything else from outside for delivery to the hospital room due to security. How weird is that, supposedly Cooperstown Hospital has security issues. The nursing staff is discouraged from wearing face masks when they care for wounded people. The first time I was discharged, I had not my pain meds, a visiting homecare nurse had to help me get the prescription to my pharmacy. Anyway--part of the stay felt great like a five-star health spa--had a great huge window view of scenery, cable TV, and felt pampered--the other part was a horror of pain and having to find better doctors. For a day or two, I even had a troll in my shared room mumbling. i was able to work online from the hospital with my laptop but the hospital does not give out laptops for people to use, one must bring one's own laptop. I am still healing at home and have visiting nurses three times a week. My health insurance is not that great, but with prayers it worked out. However, I still have to fully recover and I have serious eye problems they are trying to take care of. Praying for the good health of everyone ad myself.

Restricted family visitation violating NYS health dept rules . Had inappropriate call announcing…read moremother was on isolation but no notification to patient . Had family mask for contact isolation then told opps she isn't on isolation . Worse food ever had to leave hospital to get edible food for my mother which they oops kept NPO for 72 hours just one screw up after another

I have heard many bad things about this hospital; however, I brought my husband to the ER and he…read moreended being very sick... sepsis! Came on extremely fast! They immediately admitted him and the entire staff, from aides to nurses and doctors were extremely nice, pleasant and very accommodating! Very gracious and helpful to even his visitors! I would not hesitate to go back in a time of need!

cold, demeaning, patronizing, aggressive and combative staff. Lady in the office called me a liar…read morewhen my chemo infusion went over by hour an change. Not my fault that General has a slow shit lab! She and in turn the whole office (she is representing them mind) and the way they treated and spoke to me is TOTALLY UNACCEPTABLE in tone/inflection/attitude! She then said i lied about showing up on time to my chemo, i literally signed in with the time i got there and had my phone in my hand!. I told her to F off got up and left without rescheduling, then the fat blonde lady came after me and i had to restrain myself from defending my personal space. 101% unprofessional and i will NEVER go back to their clinic EVER AGAIN! Im thinking of canceling my chemo and going out of town as well for it as my clinic was just moved there also... This is why i avoid General Hospital well in general, their staff is COMPLETE SHIT!

My mother was brought to the ER at Hamilton Hospital, and ended up being admitted. She stayed for 3…read morenights. I've never been to a better Hospital - it was very clean despite lots of construction going on; the nurses were absolutely top notch; the health care team of PA'S, case workers, aides, and various directors were exceptionally professional, responsive, informative, and friendly. We had an excellent experience, and I'm so glad we didn't go to one of the chaotic, understaffed and overcrowded Syracuse hospitals. So worth the extra drive time. I'd go to Hamilton Hospital any time - it's superb in every way.

Hands down worst ER experience I have ever had in my life. The nurse was mean they did absolutely…read morenothing to help me they disclosed patient medical care to me that had nothing to do with me about people in the room next to me. Go anywhere but here.

This is the second or third time I've gone there for usually a whopping sinus infection. I did one…read morewalk in and two appointments made on line. Regardless I have never had to wait long at all to receive service whether I am seeing by a PA or an NP I am always treated with professional compassionate Care I have been a nurse for 41 years and I have to say that they're always on the money in what clinically diagnosed and the medications if needed prescribed. Everyone from the front desk to the medical assistance everyone that you come into contact there is always friendly and professional I rather go there than to my primary and sometimes I usually do oops I don't know if I'm supposed to say that I highly recommend them for excellent clinical care

BEWARE!!! This WellNow Urgent Care is in my network, but…read morethe doctors are not. My daughter is in college and came down with Bronchitis, so she went to WellNow in April of 2024 because they are in my network, confirmed by my health insurance. WellNow charged my daughter out-of-network cost of $165 for her visit which should have been in-network and only $15. After repeated phone calls with WellNow billing department they admitted that the visit should have been in-network and only $15 and would reimburse my daughter the $150 she is owed in 30-45 days. After months, they still had not reimbursed my daughter so I spoke with my insurance company who contacted WellNow billing department on my behalf and my insurance called me back to say it has been corrected and that WellNow will reimburse my daughter the $150 within 45 days. As of today, 08/28/2024, not only has WellNow not reimbursed my daughter, but I received a bill in the mail from Doctor Krystyna Koryzma, who treated my daughter, for out-of-network expenses of $334, in addition. How is this even possible??? My daughter goes to an in-network urgent care for serious issues but the doctors that work there are not in-network? My daughter should have been informed prior to treatment. How is it this doctor is not billing through WellNow so it is in-network? If one does not pay their doctor bill after 4 months, I'm sure WellNow would threaten collections. I am completely disgusted by the WellNow Urgent Care professionalism and their very questionable billing. Christopher R. Katonah, NY

Very clean and not busy nurses are very . I got a return appt quickly and everything was explainedread more

The overall care was excellent. Took great concern for patient and family keeping everyone informed.read more

A miracle occurred Thursday evening at 6:48 PM Eastern time in Binghamton NY…read moreUpon checking in we were assigned to MaryBeth nurse practitioner and her assistance's we exited 7:28 pm... down ..with prescription in hand... Congratulations on your Fast Track rating...

I had a biopsy march 10th of my bladder and they said it was cancer.They scheduled a cat scan to…read moreconfer on April14. I talked to the doctor on April 21and she confirmed I need cancer treatments.No one has called me since. I have called the office 4 times this week with no return calls to let me know when I can get these treatments.

I saw 2 primary care doctors. first one kept cancelling on me, the 2nd one was rude, pushing…read moremedicine and wouldn't listen to me. I will not go back there.

I was thinking of transitioning my primary care here. The first visit unexpectedly had to be moved…read moresooner because a health issue popped up. Initially, I thought things went well. When I went back for a recheck and to have prescriptions refilled everything went wrong. First I was told I would not be able to stay on my current meds because of a policy they have. That right there would have stopped me from making the second appointment (my medications were seen in my chart on the first visit). Then, I was told my conditions didn't exist. I asked the doctor to call the ordering doctor and he refused. I kept telling him that I didn't think he was seeing the other doctor's tests and diagnoses, but he insisted I did not have the conditions I claimed to. A simple phone call would have fixed the situation. I absolutely cannot recommend a practice that calls new patients liars because they don't see something in their file right away.

Linda Davis Spent a week here for pneumonia and Sepsis. Was…read moreextremely sick. Everything was great except 2 employees. Noone in bathroom, toilet low, bending over to put foot in attends and rolled off on L side. Was a clear bandage with blood under it, came off so there was blood on floor. She scresmed at me and put alarm on my bed. That was not the only time she yelled at me. Writing this because keep thinking why did I not stivk up for myself. This person and one other night before I came home may stop me from ever going there again.

Rushed my husband there this morning presenting with large amount of blood in urine and extreme…read morepain upon urination. Arrived at 7:00am to an empty ER and about 3 cars in ER parking lot. 'Desiree' checked us in but was quick to tell us it would "be a while because they were doing reports." We sat in the empty waiting room....for over 30 min with no one updating us on when he might be seen...in the EMERGENCY ROOM. His pain getting worse I stepped up and asked Desiree if she knew how much longer we'd be waiting as we'd been there for over 30 min. and his pain was increasing. (Waiting rm still empty except us). Desiree immediately snapped at me "You don't need to come up here with all that attitude!" (The only 'attitude' I had was concern for my husband and at no time during that interaction did I so much as raise my voice. I simply asked the question). Desiree then informed me that there was a shift change going on and we'd have to wait! In the empty EMERGENCY ROOM. I went back and updated my husband who by this time was doubled over. I stood up and asked Desiree if she knew how much longer they'd be before he'd be seen. "How am I suppose to know?" She snapped at me. My husband had enough and stood up to leave telling Desiree that it was crazy to show up in the ER and be forced to wait over 30 minutes in his condition because of 'reports' being done and shift changes. Bottom line: Fox Hospital EMERGENCY ROOM is the WORST! If you're having an emergency please avoid it at all costs, especially at 7:00am when apparently 'reports' & 'shift changes' outweigh the health and safety of patients having true emergencies. Side bar, Desiree literally covered her name tag up with her hand when I asked for her name. She finally uncovered her first name when the security guard walked over. We will be calling Bassett later today to report her and the poor excuse for an EMERGENCY ROOM.