I own a business and experienced check fraud for the first time on my account. Someone got a hold…read moreof one of my manual checks that I had signed and had been cashed. They took the check, whited out all of the information I had written except for my signature, changed the check number, and deposited it 3 times in one day into various accounts. The people who deposited these checks also experienced fraud. They were told that they were getting paid for something and made the mistake of trusting a stranger online. You hear these stories and think they won't happen to you until it does. This happened while I was on vacation no less. So how did R Bank handle all this? They cancelled my checking account and moved my money to a new account, filled out paperwork so that I could get reimbursed, called me for days after whenever a new charge came in to verify it was legit and more. Zac Parker, my personal banker, was quick and professional. I've been told that I will be refunded my $4000+ this week, only 2 weeks after it happened! That they are personally guaranteeing a full reimbursement even if they can't get the money back! Wow! I will never bank anywhere else.

R bank is a wonderful banking experience! As a small business, we've tried a few corporate banks…read moreand not been impressed. Kind of like you put up with your bank like you would a bad neighbor. After a year with R bank we continue to be impressed with how they handle day to day business banking needs. Zac our banker is on it when ever we need something! After a year of careful review, we've been recommending them to several friends and colleges. Those that have made the smart move to R Bank have thanked us!

Aww, no zero star rating, bummer. The child I spoke with canceled my debit card when I asked about…read morea transaction. I asked to speak to a supervisor and my call was escalated to one of the most incompetent people I have ever dealt with in banking. I asked him if knew what AML was and he had no idea and said he would google it. If I were his boss he would be going home early and asked to not return. I'm not even mad, that is just astounding. So...if you need to clean some ill gotten cash, I would recommend using Wells Fargo as they have no clue how to do their jobs. They should all be embarrassed - the employees and the hiring dept. Thanks for leaving me high and dry and not knowing how to do your jobs.

For over 30 years, all of our banking, investing, mortgage has been with Wells Fargo. As such, I…read moreexpect to be treated as appreciated instead of an interruption.... which is what I got at the Austin Slaughter Lane location. Clerk could not be bothered to help with opening an account muchless redeeming US Savings bonds - "don't do those here - takes too much time". Except I've ALWAYS done them at our bank - where else am I going to do them? I needed a new account for my late mother's estate. Rebecca Harbek (Round Rock Tx branch) was absolute GOLD! She knew exactly what to do and followed-through until I could access the account on my phone. Not once did I get a 'deer in the headlights' look from Rebecca or from Angela who redeemed my savings bonds without issue. My bank and my personal banker. Thank you. L McClure

I was assisted by Maria Aviles today at UFCU and I so appreciated the fact that she was fully…read morebilingual like me! In a world that makes many of us feel unwanted I'm glad many others of us like Maria shine through as truly amazing humans!!

I am a 55 year old man and this is the rudest banking establishment that I have ever gone to. The…read moreteller and the manager were rude and treated me like I was a criminal. The first clue should have been when I walked in and found that the tellers were actually drive thru machines in the lobby. I was there to cash a check that was from a UFCU member and I do not have an account there (thank god). They wanted my thumbprint on the check, drivers license, phone number, and still jerked me around for 30 minutes. Then they wanted me to give them my social security number and tell them where I work. I told them no and demanded my stuff back and left. MY BANK GLADLY CASHED THE CHECK. DO NOT GO TO UFCU, THEY SUCK.

OMG!! One of the best Chase is CLOSING !!!! This is the only Chase I know that is open till 7 p.m…read more I never have to wait in line here and since its tiny everyone knows each other and seems very happy. I got my first complementary gift here it was a Chase grocery bag which I can make into a small pouch and keep it with my keys. Thank you to all the associates and Manager who work here for making me know why I bank with Chase. R.I.P December 1, 2012

Terrible branch. Came in to open a new account. After 20 minutes of waiting, was told I needed to…read moremake an appointment and come back. Meanwhile, Spanish speaking people keep coming in and being helped. Not sure why they didn't need appointments.

I'm very happy with this community bank. They have always treated us well, very friendly staff.read more

Howdy! I have been a client of SouthStar Bank, Round Rock…read more since 2018. Since day one I was helped by Diane to start my company account and ever since then she has helped me with all of my banking needs and always goes the extra mile! I adore and appreciate Diane for always being helpful and so attentive. From the moment I walk in, I feel welcomed. The hospitality is great every time I visit S.S.B. That's what you call banking... Texas style!

I went to Randolph Brooks today to complete a very large wire transaction. I drove all the way from…read moreGeorgetown to RoundRock because I have complete confidence in Brian, the manager in RoundRock. I knew that if Brian was helping me, I did not have to worry about anything going awry, and I was absolutely correct! Brian multitasked and managed the branch, as well as took the time to supervise the wire transaction to make sure that we were completely taken care of. I will never bank anywhere else. Thanks Brian!

My bad for going to a bank thinking I would talk to an actual banker? Went to open a business…read morechecking account. Called this morning and asked what I needed, get told I just need my id, social security card and to go in person. I then go to this location and they sit me in front of a tv screen and I wait for 20 minutes to talk to a banker who is in San Antonio, call lasted about 5 minutes to tell me I don't have everything I need and to call back once I have it. I'm ashamed because I use this bank for my personal auto loan. Would recommend using another bank if you want to speak face to face to an actual banker.

Happy State Bank in Round Rock is amazing. Welcomed at the door with warm smiles. Starting my…read morebusiness account was super quick and easy. The service from employees was truly inviting. Thank you for bring my business bank. As a customer I am Happy

I came into this bank today to make a withdrawal and to do some other business. The bank is very…read moreclean and inviting. They have a very nice sitting area to wait in if necessary, which includes a television. They have a security person in the front of the bank watching the parking lot and keeping us safe. This bank opens at nine when the other Bank of America's in the area open at 10. Nine is much more convenient. I was helped promptly. The lady who helped me her name is Syrene. She was so very helpful and did everything she could to fulfill my needs. I will be driving 5 miles to this bank, just so I can get the customer service that I appreciate. Thank you very much!

Just like other Bank of America locations, this one was just as easy to use. As usual, I used the…read moreATM in order to deposit a check. Can't remember the last time I have set foot in the actual bank. Why should I when the ATM does everything I need? Anyway, I was done in about five minutes and off on my merry way. Use Bank of America for all your financial needs. You won't be disappointed. The only difficulty I had was navigating to the bank. That's probaby because I'm not familiar with the area. Well, that's all I have to say about that.

Always super helpful! I bank with Round Top State Bank and moved to Austin so I've been using their…read moresister bank (eagle). RTSB has terrible customer service, hours, and is impossible to get into contact with. Eagle bank has been so helpful it compensates for the both of them. They always answer the phone, get back to you in a timely manner, and can do new cards and money exchanges super quickly. Highly recommend

They where really nice people they have really good security they helped me out by letting change…read moremy money without a account

I was looking for a home improvement loan to build a deck. Went to my long-time credit union and…read morefound they would only lend me funds at a ridiculous rate. A friend recommended I try First Texas Bank in RR. They were so helpful from explaining the loan process and the best way for me to apply. Everyone was pleasant and thoughtful. My loan went through with ease. Now with my new deck, I'm now enjoying my back yard more than ever!

After my husband's passing I needed help and everyone I worked with at…read morethis branch was kind, knowledgeable and helpful. I've been blessed to work with Hannah, Adrena and Beth. And today Adrena is again being so helpful.