Hi, I tried to set up an Uber account for more than 40 minutes and was unable to book a ride until I added a payment method. My payment method failed to add, saying something was wrong with my payment method. After searching the help articles and trying all of the advice there with no luck (and much of the advice was not quite right), I looked for a way to ask support a question. There was no way. Uber's new support site presumes you have a ride to talk about. :-( So ... I cannot even use their service. Terrible first impression and absolutely no customer service. My recommendation would be to use a different service. I had a similar issue with Lyft, and so I phoned a regular taxi service locally and there was absolutely no problem scheduling a ride. The other taxi service mentioned to me that Uber / Lyft do not do background checks on drivers. I would stay away from uber... My name is Lawrence Landauer, feel free to get in touch with me at lawrenceglennlandauer at yahoo if you have any questions about this review. Thanks. read more

quoted price for a 12 mile ride of $26.95 as I was hitting the button it changed to $52.41 couldn't stop it in time...apparently price surge due to demand, and then there was no phone# to call..spent over half an hour trying to find one and then it would just hang up I will be looking at LYFT read more

I absolutely hate this company. I am always having problems with them. One time I got left because I wasn't outside in 60 Seconds and due to that I was late to work. When I called to get a refund they sent me on a wild goose chase and told me they'd call me back and never did. Terrible customer service and rude drivers. Save your money by using Lyft instead! read more

Would have been very late for flight this morning if I didn't contact Lyft to save the day Scheduled Uber for 0430 today. 0430 comes and app says 39 minutes away. Don't Recommend read more

If u need to be some where important on time don't use Uber They will flat not show up.missed my Dr appt. because of them!they tend to cancel ur ride f no reason. read more

This morning was my last scheduling an Uber. What these jerks don't tell you is that they preauth your card even if they can't find a driver and even if you schedule a ride 1 hr before you need it, you are not going to be able to get it. They start a countdown to your ride when they aren't going to show up and won't tell you that they've changed their mind until after your pick up window. No idea you're going to be late to work until you are. There's a reason I schedule 1 hr advanced, it's because I'm the boss. Today my store will open an hour later as I wait for my cab and 12 employees wait for me to get there to unlock the building. Great drivers but a horrible business. read more

Uber - Car Share Services Near Me

Russell was our driver for the chris Stapleton concert at the Spokane arena. His vehicle was professionally prepared for any kind of experience with any customer! Very professional!! We upon leaving our event called Russell which never answered his phone to come pick us up like he said he would. If he was full or busy for the venue then he should have at least answered our call and let us know he was unable to get us. My husband and mother in law walked almost a half mile to the Carl's Jr. To wait while my 2 sister in laws grabbed the cheapest Uber running the area and came to pick us up an hour later. Thanks a lot Russell read more

I am absolutely disgusted with Uber. My first driver said that he completed my trip and took my money, however he did not even show up! DO NOT USE OMRAN HE WILL STEAL FROM YOU. Uber refuses to issue my refund of six dollars and change!!!!! Why would I take two trips from the same place to my home within two minutes of each other? Uber is refusing to refund, saying that maybe someone else took my Uber...ok so even if this were true WHY AM I PAYING FOR SOMEONE ELSES RIDE??????? YOU FINANCIAL INFORMATION IS NOT SAFE WITH UBER! read more

I did a trip on October 10th from the grand hotel to the airport and they are telling me that I never did it and they never have a supervisor or manager available anytime you call to ask for one read more

My dad who is 71 years old and has the beginning stages of dementia got an Uber from a grocery store. His hands were full with a 5 gallon water jug, groceries and a Starbucks drink. The Uber driver never once asked if he needed help or showed him where he could put his drink so that he could fasten his seat belt. My dad ended up spilling his drink on the rubber mat and ice on the rug. The driver said that he would charge him between $30 to $50 and he was actually charged $88. Is this how Uber treats their elders? We will not be using your service anymore and I will be letting everyone to not use this service. When I made a complaint they blocked me from emailing them. read more

Uber rocks!! The cab services in Spokane have sucked forever. Nasty cabs, nastier drivers, half the time late, half the time lost, so switching to uber and lfyt was an easy decision. Example fare from airport to north Spokane...Uber/Lfyt $20...Cab $50....Take Uber drivers unless you see a huge price surge when out on big nights. read more

Uber in CdA is great. I've taken many trips since December 2014, and have been impressed by the professionalism of the drivers, and the cleanliness of their vehicles. Uber drivers here seem to have much nicer cars than in most other cities, so bonus! read more

I don't know who to complain to. Twice in the last week an Uber car has shown up at our house AND WE DID NOT ORDER ONE. First time it was a lady with a pizza. Tonight it was a man and it looked like he was carrying a pizza also. I did not open the door to either of them because unless I know who it is I don't open the door. How do I stop this from happening. We are a senior couple and no one would do this to us that we know of. read more

Won't use Uber again... ordered for airport and put in time needed. Uber showed in 15 minutes, a full 45 minutes before requested time. Driver would not wait. Why have time requested when it is ignored. After cancelling all other attempt to get a Uber ride were unsuccessful... Black balled??? Ended up having to drive car to airport... bad system, don't ask for time needed when it is ignored. Back to reliable cabs. read more

Good for 3pm-10pm ..other than that get ready for extreme surge rates and waits. Quoted 40$ for an 8 minute ride from downtown on a Friday night. It only cost me 7.80$ to get there around 7pm.. that really made me mad. Also drivers will sometimes take the longer route on purpose if it's too short of a ride for them trying to make more money. I now only use if I know I won't be out late. read more

Been using uber a lot lately. Get it to and from airport at late nights and even 430am. Drivers are always curtiuos and on time. Much more dependable than taxis in this area. I have also used uber in other cities and had a pleasant experience with all of them read more

I've been trying to start riding uber for quite some time, but apparently they still do not accept prepaid cards which is ridiculous as a lot of people that don't have bank accounts and use prepaid visas are riding uber for just that reason. And when I wrote to customer service about this, they tried blaming me and saying it was 'may bank's' fault which just doesn't make sense. Too bad. They really should accept prepaid or cash for those of us that don't have an account. read more

They wouldn't pick me up in medical lake. And when I requested one from spokane to medical lake, they denied me after I ordered the pickup. They said I was "out of range" and just left me. I was lucky to catch a bus with a driver I knew. I couldn't even afford a bus. read more

What can I say Uber but you are awesome. I have used them a lot over the last few months and I have to say it's nice knowing I can enjoy myself, in some cases really really enjoy myself, while out with friends. I know that when an Uber driver picks me up I will be treated kindly and with great respect. I am a believer that Uber is the way to go when you have had more than one drink or you just don't feel like driving. Uber, you are my hero more than you know (; read more

I love Uber! Frank is a great driver. So nice and easy to talk to! Yes, Uber is a bit spendy, but realize that they need to have extra insurance! Besides, there are coupons to bring the cost down! Use them! It's awesome! read more

Uber is not a reliable source of transportation. I was leaving Northern Quest Casino and a Uber passenger flagged me down because the Uber driver was driving too fast for the wintertime conditions. I gave the passenger a ride to the Davenport. The passenger said the Uber driver told him to get out and push to get his vehicle out of the ditch. Not a safe situation for anyone riding with Uber. read more

I used Uber twice this evening and it was very painless. Both drivers were very professional and polite. One enjoyed talking more than the other, however they both were excellent at what they did. I have used Uber once before for a short distance, but this time I used it to travel from the far north side to Brown's Addition and then back up north. It was far less than i would have expected. read more

Horrible, driver did not speak English, did not know what i was saying, did not turn on air conditioner. it was very hot outside.....other times late read more

The uber x service was a life saver. Being out in south hill, a cab is not easy to get. Granted that some drivers are not totally familiar with the area, I found this service to be a great option at odd hours and convenient for downtown to any point in the city. For those who don't like the surge pricing, decline the option and use a cab read more

I have used Uber several times in the last 2 weeks in San Francisco and Seattle. Wonderful service. Clean efficient and much less than a taxi! Love this company! read more

Not a fan. I'm from Southern California and Uber works great there. In August 2016, I tried Uber in Spokane. It was horrible - never again! Driver picked me up from the airport in the late evening. My destination was 17 miles away using main roads. The driver instead took me on a wild goose chase through winding back roads without signage and lights - as a lone female this was scary (and I don't scare easily). I had a printed Goggle map and had been to the location before and told the driver many times he was going the wrong way, but he strongly insisted that he was not. What should have been about 30-35 minutes took more than twice as long, and I ended up paying twice as much as quoted. Took a shuttle back to airport -it was under 30 minutes and much safer. I'll stick with the shuttle when in Spokane. read more

i will never take an uber after what i saw today this uber lady did not have her turn signal on and when we were getting of the off ramp of I-90 she flipped me off and cut in front of me and ran me off the road and than when she stopped she rolled her window down and cussed me out like crazy i told her politely to please use her turn signal next time please so i do not trust uber drivers read more