had a brand new MacBook and brought it to uBreakiFix thinking they could help with a repair. What…read morethey didn't tell me upfront was that they're not authorized or even able to fix newer MacBooks. Instead of being honest about that, they still took my computer, kept it for a while, and charged me a fee, even though they already knew they couldn't fix it. It felt like a complete waste of time and money. A reputable repair shop should tell customers the truth before taking their devices and charging them for nothing. I ended up having to go directly to Apple, who told me that uBreakiFix should have known better. Save yourself the frustration, if you have a MacBook (especially a newer one), go somewhere else. I've never had one good experience here.

I needed a new battery for my iPhone. Michael was very professional and I am pleased with the…read moreprocess. I had seen the business but never had to use it before today. It certainly beats driving to Madison or Schaumburg to the Apple Store.

Scott and his intern took care of us like family! We came in to look at upgrading, having put off…read morethe process because it can be such a pain. But Scott walked us through it. Stayed transparent so no extra fees. Explained everything without making us feel like we needed some kind of pdf remediation of what just went down. Scott was super professional (all the way down to suit and tie) yet extremely familial and down to earth. He did not harass us into anything we did not want like the "used car salesman-esque" salesman you sometimes run in to at service stores. He made sure we got what we wanted and even let us know of some cool things that we qualified for (my husband was able to upgrade to the iPhone 12 Pro Max- we had no clue that we had that availability) and hooked us up with some odds and ends. He let us know what to expect on the next bill and even cleaned up our bill for us where another store (that was corporate) really screwed us over. I can not say enough good things about Scott or this store. I will definitely be back and most definitely recommend him for all of your Verizon needs! If you are looking to switch or need anything from Verizon go to the Verizon Store in Beloit on Milwaukee rd! Ask for Scott! You will be in Amazing hands!

We did not have a good experience at the store. In addition to that, Verizon Wireless is the worse…read morecompany on the planet. I have been with them 25+ years and I am finally switching to U.S.Cellular. This store is full of fake promises. They gave me 3 months of free streaming services yet I am getting charged full price. They snuck in Verizon Cloud when I specifically told them no. I pay for iCloud storage. I just went on a cruise over seas. My phone was in airplane mode and my cellular data shut off. I paid for the cruise WiFi package through the cruise line. I have multiple lines plus an Apple Watch but my phone is the only phone that left the U.S. Verizon forced a travel package on ALL of my lines and they are forcing me to pay it. Verizon Wireless is the WORSE cell phone carrier on planet. Do yourselves a favor and go somewhere else.

The two men working were super kind and willing to go the extra mile to make sure I was happy. My…read morephone came back looking flawless after I thought it was almost time to junk it. They even stayed a few minutes after closing to finish up the phone and get it back to me that day. Overall super friendly, only place I'll go for electronic repairs.

Ubreakifix warning Please do not use this company for your…read moreelectronics repair. I very rarely place reviews but this place provided one of the worst experiences I have ever had. I took my shattered iPad in for screen repairs. I spent $275 to repair the screens. Less than 2 months later the interior screen broke in one spot. My 4 year old granddaughter was playing a game where you tap the screen with your finger on an ice cream cone. The iPad was not dropped or damaged by us in any way. I took it into the Janesville location and they were rude and said we had clearly damaged it. When they could not show me any evidence of us causing this issue they agreed to order parts under warranty. I then left the iPad with them on June 19th. I was told I would have it back in a week. After waiting over a month I picked the iPad back up as no repairs had been performed. I called Asurion customer service and was told to take it to the store in Machesney Park, Ill. When I arrived they said this was already determined to be customer damage and took pictures saying they would try to escalate the repair for warranty and call me. Another week passed without any response. I contacted customer service and was told that no warranty repairs would be performed! These people do not stand behind their repairs and I would never recommend them to anyone! If I could rate them as zero stars I would.