Call the moving companies directly. Upack is horrible. Very poor customer service. They charged us for expedited shipping but after our trailer was picked up they told us that it wouldn't get delivered until a later date. So of course we asked for them to refund the extra shipping charge- they said no that they couldn't. For those going to move I think it's important to understand that upack is a broker. All they do is contact the moving companies and get you booked. You're better off to just call the moving companies directly. We got booked with old dominion. Funny thing is- we saw one of their trucks on the road months ago and we said oh we should call them. But for whatever stupid reason- we still used upack not knowing that they are just a broker. I'll be back to update because we haven't even received our stuff yet. The customer service agent told us to "cross your fingers" on when we get it! Unreal! read more

A Terrible Moving Experience!!! I hired UPack to move my 4-bedroom home from Albuquerque, NM to Tulsa, OK Their corporate office assured me the drivers were bonded/insured and that my belongings were insured should any damage (unlikely) occur One of their drivers clearly ran off the highway and the entire 26 foot load was thrown from the front of the trailer to the very back My antiques, bedroom suites, dishes etc were all broken, trashed, scratched and dented Once UPack's adjuster viewed the extensive damage in person, they denied any responsibility and refused to pay for the damage! The supposed "insurance" included in the contracted price does not cover anything...ie worthless UPack is a highly unprofessional and dishonest mover Do NOT entrust them with any of your possessions or you will surely regret it read more

So far, U Pack has been good to work with and we have no complaints, EXCEPT for their recommendation of MOVING STAFFERS. That turned out to be an expensive train wreck that I would wish only on my enemies. As a consequence of using MOVING STAFFERS, we ended up using 9 feet more of truck space than originally estimated. (We estimated 17 ft.; by the time we were ready to load I anticipated 20; we wound up with 26). Had we not sent MOVING STAFFER loaders home, we would have needed a second truck they were so bad. I have a deep suspicion that U PACK recommends MOVING STAFFERS because it generates more revenue for them. We're half way through the move, but I no longer trust any recommendation that U PACK makes. read more

U-Pack Moving - If you like your boxes packed like this, then you should user movers recommended by U Pack. - Movers Near Me - Fort Smith, Arkansas

UPack sounds good and initially things went well in Florida where they arranged both the packers/loaders and the shipping freight carrier. However, once the trailer left Florida and arrived in Pittsburgh, the whole system fell apart. First, the shippers told me that they could only drop the load off between 9 and 5. When I suggested the unloaders, Them Movers, were scheduled for 9 am on the particular day we agree upon, there was nothing they could do. Therefore, when the trailer showed up at 11 am, the unpackers were no where to be found and basically just stiffed us. They never called back and abandoned us. They said we should call their upper level bosses, Moving Shippers, who said there was nothing they could do. Finally, I found a local outfit, and got the job done 5 hours later. However, the shipper, ABF Shipping, simply left the trailer in the storage complex's alley and never returned for it. When I called them, they said to contact UPack, even though they owned the trailer. When I called UPack (after hours), the phone circled back to ABF! Circle Jerks. I did email UPack and got some response. Let's hope it happens today, two days later. Don't put yourself through this. Just spend a couple extra dollars and hire a door to door packer/hipper/unpacker. If I could give a ZERO for overall experience and cost basis, I would. read more

Convenient and dependable. Able to receive a quote online including picture and dimensions of cube. No hidden fees. I found other similar companies provided quotes on shipping and added a storage fee on top of quote. Easy text updates and communications. I would recommend them over the competition. read more

Worst moving experience we have ever had. LOTS of damage to our furniture and the walls and doors of our brand new house are so banged up now! Over charged for wrapping material so they could wrap our rakes and shovels very well (not necessary), but did not wrap legs of tables, our pool table (felt is damaged) or leather sectional (which had stuff shoved into it's back causing one hole and lots of stretch marks). So much damage to MANY of our items. The packers were terrible on both ends. One was constantly texting or following her dad around claiming she did not know what to do. Two others had the stomach flu and were throwing up all over the place. Cigarette butts all over my yard and driveway. It was disastrous on so many levels! read more

Our entire experience with ABF/U-PACK has been an absolute disaster. 1. Before reserving the cubes, I called and checked the website for information and calculations for moving a 2BR/1BA apartment. Based on the information provided, we reserved 2 cubes. 2. On the day of delivery (Sept 28), we received a call mid-morning that delivery times were double-booked so our cubes would be delivered late. This caused us to start off our packing behind schedule. 3. Our 2nd bedroom was an office, and we packed only a 2-shelf lateral bookshelf (with items packed inside the empty space when it was loaded), a 2-drawer filing cabinet, a small folding desk, and maybe 6 boxes. No computer. This is significantly less than what a traditional bedroom would hold - a box spring, mattress, dresser, night stands, lamps, etc. At the end, we could not even fit our printer. We did not load our couch because we donated it, BUT we weren't able to load our 2 side chairs. I would have expected the couch and chairs to fit, and since we weren't taking the couch, that should have allowed some additional space for boxes. Our dining room furniture is a small round table - which we took the top off of - and 4 chairs with 2 stacking over each other. Our TV is a flat screen (not big and bulky - and in its original box). We had no appliances. Our 2 cubes were WAY short of the capacity indicated they would hold. We hired professional movers, and the cubes are packed as efficiently and tightly as possible. We planned to leave at 11:00 in the morning September 28. With so many items left over, we had to remove some from the cubes, rearrange things, and put more items in our car. I didn't want to pack too much in the car due to security concerns on a long-distance trip - we had to carry items into our hotel room each night. Since this was a long move, making a few trips in the car to get everything or putting items in short-term storage were not options. The car was so packed that my fiancé had to do all the driving - from Chicago to L.A. - because we couldn't adjust the driver's seat due to so much stuff being behind it. Ultimately, there was no way we could take everything, and we ended up having to give away or throw away a significant amount of our belongings. We also had to take things out of boxes and put them into crevices of space and "forcing" more items in. This resulted in several items being damaged. All the time spent doing this that day resulted in us leaving at 11:00 at night instead of 11:00 in the morning. We didn't make it to our planned destination so had to pay for 2 hotels - the one we booked and the one where we had to stop for the night. Along the way, we had to change several hotel reservations because we got off to such a late start. It threw off our entire trip, causing us to be completely exhausted and stressed and having to change hotel reservations several times. 4. From the beginning, I indicated that the cubes could be picked up Sept 30. On Sept 28 and 29, I attempted to call to confirm pick-up but there was no answer or voice mail. I sent an email September 29 that they could be picked up. On October 2, I received a call from the apartment community that the cubes were still in the driveway! I called and was told the email I sent was probably not received. It seems that sales emails are received timely, but not service emails. 5. I was told that my American Express would not be charged until the cubes reached their destination. However, I was charged on September 30 - before the cubes were even picked up. 6. On or around October 8, we learned that one of our cubes was "misplaced". We subsequently received a call that they arrived at the storage destination, and I was asked where they should be delivered. From the beginning, I had placed the order so that they would be held in storage. 7. The cubes were delivered to our new place on October 15 and picked up October 16. Last week, I received a call from the local center asking if they had been picked up --- what?! I don't know if there is something fundamentally wrong with the calculations on your website and estimates from your people or if ABF/U-Pack indicates required space is less so that prices are lower compared to competition in order to gain business. Our entire experience was nothing but problems. It cost us money in our travel, in having to replace items we were forced to throw away, a $500 deductible to file a renter's insurance claim for damaged items, and extreme distress. When trying to get SOME restitution from them, they suggested selling us another cube - clearly, we had already moved. They made NO effort to make good on ANYTHING. They even told me to file a claim, and then denied it. read more

I recently booked U-Pack for a cross country move. I had a question about the move and emailed the rep with no response. After I booked I found another company with a better insurance package. (Beware of moving insurance by the pound). So I called u-Pack to cancel. Which they did. What they did not do was tell me that I had to cancel the movers that THEY hired. I happened to notice the $800 charge on my credit card and called the movers to cancel. Thankfully they were very understanding and credited me the money back. But I now feel like u-pack is one of those shady moving companies. Would not recommend. read more

We have used ABF now four times. They give you a four hour window for when they are going to deliver it. We have always been please on how we have been treated. Very helpful. We wasn't sure if we was going to need one or two cubes. They sent out a second one when we got the first. If we needed it, it was there for us. If we didn't no extra charge. We were only charged for one. We have never had people pack or unpack for us. We always have made sure it is done right. This was the first time we had anything break and that was totally our fault. 2 glasses broke. That was it. I love that we can save money by packing it ourselves. If you move a lot this is a very affordable way to get you stuff from one place to another. read more

My husband and I recently moved from LA to Virginia and we used Upack for the second time. They were great about bringing the truck to the location on schedule and picking up the truck on schedule. They are easy to call and you get a person on the phone rather than an automated service. The only thing that is kind of a negative is that the terminals that the trucks are delivered to first before it comes to your home doesn't work on weekends so your truck will not be delivered on a weekend. Expect it to be a day or two behind due to weather or like i said..due to the fact they will not deliver on a weekend. Customer service is great as my husband and I were unable to open up our partitions as our furniture had moved and put pressure on the boards. We tried and tried to do it ourselves but we couldn't and we had no one to help us. So we called Upack and they forwarded us to the person closest to us in Virginia. The main guy actually came out himself with tools to open up the partitions. He was great and we truly appreciated his customer service and him helping us when he really didn't have to. We would have been stuck if it wasn't for the Upack customer service. I highly recommend them...just remember to give them a couple extra days in your planning that way you don't get frustrated when your truck gets stuck in bad weather and doesn't arrive on time. Overall...great company, very easy to use and affordable! read more

After this company ruined my brand new flat screen tv and several items of mine were broken, I vowed to never hire a trailer service again. I cannot believe how they treated me during this whole experience. I would never recommend them to anyone. i was told transit would be two days, yet it took them a full seven days to get my stuff to me. Not to mention they charged me $1600 to do all this, I would think they would treat me with some respect. Their response to my complaint was a $50 refund which they still have not given me. I also asked for a claim form for my new TV which melted in the hotel trailer because it probably sat for days. I should have never trusted this company in the first place sine all the rep on the phone wanted to do was make a sale. The trailer arrived to my house two hours after the expected time so I had to pay my movers an extra two hours, I was late to work and had to cancel my appointments for the day. This company did not care about any of that. It was a waste of time and money, if you are smart this is not the company you will choose to do your move, way too stressful. They don't care about you or your belongings just your money. RUN!!! read more

Horrid - Pathetic - Non-Responsible and simple don't care! I had furniture that I purchased before moving and it's banged up with busted legs, scratches so deep on dresser / chest they can't be covered unless I put a sheet / blanket over it. Dryer so caved in it's simply not useable. The best part of ABF - thank you for your understanding but we're not accepting your claim. This service rates up there with one of the worse I'm sure. Wish I could post pictures of the furniture I have to show how bad they really are and how they simply aren't participating in my claim. Incredible!!! read more

We used ABF twice in the past year for cross-country moves, and both experiences were entirely positive. Representatives were very helpful in coordinating the moves on a tight deadline, and the costs were fair and transparent. They were extremely helpful in accommodating our pickup and drop-off requirements, and our possessions arrived in the guaranteed delivery windows both times. If we ever had the unfortunate need to perform another long-distance relocation, they would be our first choice, read more

Here is my disclaimer: I am not entirely sure what ABF U-Pack Moving I used. My paperwork says their address is on Rogers Ave, in Fort Smith. I wish I had the name of every single person I spoke with, because each was more helpful than the next, and I would like to thank them for helping make an emotionally difficult move, so much easier. I was trying to do a very small move from Iowa to California and had no idea how to do something like that. I spoke with 11 different movers. Hands down, U-Pack was the absolute best! I had lots of questions, over a 2 month planning period, and no matter when I called or emailed, I received a nearly immediate response. Everyone patiently answered my many questions. I found their online support to be great, also. I used their website to read suggestions for a successful move and even watched a couple packing videos! I also purchased packing materials from them online, and found them to be exactly what I needed and at a better price then stores. Pricing for the move was competitive, and everything happened exactly as they said it would. My cube arrived in California, and with no exaggeration, everything looked exactly as I had packed it in Iowa, one week and 1800 miles earlier. Thank you to everyone at ABF U-Pack Moving. Your professionalism and kindness is so very much appreciated! read more