Call the moving companies directly. Upack is horrible. Very poor customer service. They charged us…read morefor expedited shipping but after our trailer was picked up they told us that it wouldn't get delivered until a later date. So of course we asked for them to refund the extra shipping charge- they said no that they couldn't. For those going to move I think it's important to understand that upack is a broker. All they do is contact the moving companies and get you booked. You're better off to just call the moving companies directly. We got booked with old dominion. Funny thing is- we saw one of their trucks on the road months ago and we said oh we should call them. But for whatever stupid reason- we still used upack not knowing that they are just a broker. I'll be back to update because we haven't even received our stuff yet. The customer service agent told us to "cross your fingers" on when we get it! Unreal!

A Terrible Moving Experience!!! I hired UPack to move my…read more4-bedroom home from Albuquerque, NM to Tulsa, OK Their corporate office assured me the drivers were bonded/insured and that my belongings were insured should any damage (unlikely) occur One of their drivers clearly ran off the highway and the entire 26 foot load was thrown from the front of the trailer to the very back My antiques, bedroom suites, dishes etc were all broken, trashed, scratched and dented Once UPack's adjuster viewed the extensive damage in person, they denied any responsibility and refused to pay for the damage! The supposed "insurance" included in the contracted price does not cover anything...ie worthless UPack is a highly unprofessional and dishonest mover Do NOT entrust them with any of your possessions or you will surely regret it

TK's Moving & Delivery Services packed my apartment, moved me from Little Rock to Fayetteville, and…read morethen placed all my items in my new home all in one day. They were courteous, professional, and worked at warp speed. The price was fair and worth every penny. My experience was a positive one and I highly recommend them.

TKs Moving Service provided a fair quote for services. The moving team arrived on time, made sure…read moreitems were secure before loading and overall I was pleased. I would use their services again and would refer them to my friends and family.

Run Fast!! Do not what so ever use this company please read all the reviews, all true. Joel and…read moreAndrea Garcia are both Liars!! They come up with many excuses why they didn't deliver on promised dates and times!! They have poor Quality I'm sorry to say employees, they just toss your belongings into a truck break everything, then put all your belongings in a storage unit, then lie about the location of your belongings!! When they finally get delivered everything is filthy and or lost and or Broken!! Even looks like because our items was just tossed around due to 95% of all box's and plastic bins were destroyed!! This company was sub-contracted out from a larger company so we didn't even know them till they arrived and jacked up the cost by $5900 Had no choice due to all arraignments for the move was set... This company is Unprofessional, uncaring, unreliable, unresponsive. Please RUN AWAY FROM Able Moving and Storage LLC Arkansas

The worst experience of my life. I moved cross country and this is the moving company hired by a…read morebroker called Purple Heart Moving Group. They showed up ten days after the first date I was given. So much was destroyed I can't begin to list it all. The driver showed up without a key to unlock the back door. We had to buy a grinder to cut the lock as no locksmith was available to help. Then my goods were mixed in with the other client and the local help they hired unloaded a couple of boxes of theirs. I gave up trying to recoup any costs and am now trying to find a way to get them back to the rightful owner. I have been trying for three months now. No answer from the broker or this company.

I'm not actually sure that the people I dealt with representing themselves as Koller are the actual…read morecompany. My elderly mother worked with someone who never visited her apartment and wanted a cashier's check for $7,000 before moving a small apartment 1,500 miles. I sensed a scam and nixed the deal. A different company quoted roughly $2,000.

What a nice family to use for your moving needs. They came out and gave us an accurate quote and…read morethen showed up to get us loaded. They had to drive halfway across the country, which included going through Atlanta, and delivered us all safe and sound. We did not have anything missing nor anything broken. We have a 3 story house and they delivered it all to the correct floor. We would definitely use them again if we were in their area.

Used Movebuilder because it's the company my new job uses. Nothing went terribly wrong, but I…read morefound them a bit challenging to get information from them. There was supposed to be a "single point of contact", but for me that "single" point changed twice, and it was never clear exactly how I was supposed to get ahold of them unless they called me directly. I did have a moderate issue on arrival, in that the building I was moving into didn't allow overnight parking for the truck. The Movebuilder staff (particularly Angie) did a good job of addressing this by finding a "shuttle" service that would pick up our stuff in a smaller truck that didn't have to stay overnight, and it only delayed dropoff by one day. It did cost more, but it was within my company's allowance, so it wasn't a serious problem. But I would have appreciated more guidance by Movebuilder on how to address this, as they kept asking *me* to scout things out in a city I hadn't even moved to yet, instead of finding out from the local moving company.

I just made a full-sized move from MA to CA. A 4 bedroom house full of furniture....wife, 3 kids,…read moreetc. I chose MoveBuilder thanks in part to the terrific service pre-move from Sonny Mc-Kinney and later Katie Ford. The move was hectic but it got done and in the end we wound up with a smashed 55" TV (mainly because it was not boxed despite the fact we paid for a box ahead of time.) All-in-all, not a disaster as movebuilder quickly set up a claim and a week later said that we were "all set' and the ordeal would be settled shortly. A week or so later we received a check for 25% of the claim because MoveBuilder said that we had failed to claim the FIFTY FIVE INCH FRIGGIN TV as part of the move. Of course I forgot to claim what is only my favorite possession and most expensive single piece of furniture! And of course you ordered TWO (2) TV boxes for my ONE (1) flatscreen TV. These people are lying, duplicitous scumbags for whom hell would be too nice a vacation for. If you need further, gorier details, please feel free to contact me about these frauds.

I utilized U-Pack in April, 2022 for moving a variety of fragile, non-fragile and furniture Estate…read moreitems from AZ to ND and had an excellent experience with this company and at a very reasonable price. The closing of a family Estate from out of state is a very difficult task and this company alleviated many of the oversight concerns I had going into this long-distance move. In my extensive online research, I found U-Pack to be the only US-wide moving company that accommodates a broad range of pick-up and freight delivery needs and destinations and is among the few that provide steel containers or trucks that are easily secured (with your own padlock); your freight remains safe and secure, untouched by others, for the entire distance. All of the other state-to-state movers have fewer service hubs that are located only in big cities, shuffle items from one truck and storage facility to another (causing damages stated in online reviews), provide only flimsy plywood boxes with tarping, or have pricing that is far above the costs with U-Pack. The U-Pack containers and trucks have welded steel tie-downs to secure the freight with strapping and with careful professional or self-packing, items arrive just as they were when placed in the shipping container(s). Every single communication, from the ArcBest HQ to the origination and destination hubs were friendly, helpful, informative, and professional. They readily accommodated my need to change the contracted shipping containers, drew up and sent a new contract and changed the containers out, at no additional cost, all accomplished with a few friendly phone calls and email updates. I received freight updates via email throughout the pick-up, shipping and delivery process and the destination hub was flexible in timing my unloading the freight, another very helpful aspect of this experience. Keep in mind that you may need to purchase additional insurance for coverage on costly or precious items and that for packing, the U-Pack cubes are oriented more toward vertical height than horizontal length/width when you're deciding which option to choose for moving furniture; all of the dimensions and contract terms are easily located on their website. The sole caveat is that items require ample protective padding and diligence in packing and tie-down, due to no air suspension systems on the trucks, making for a bumpy ride. All told, this is a great freight moving company that understands true customer service. Thank you, U-Pack, for your excellent customer service and for making a difficult task far easier than it would have been, had I even been able to choose any other long-distance moving company. I will definitely use U-Pack again and I do not hesitate to recommend this company for any US-wide or local freight hauling and moving needs.

They went above and beyond to help me with a difficult move. I packed everything up and they…read morepicked it up without me even knowing where they would take it! I found a place and they accommodated my crazy schedule and could not have been nicer! Everyone I dealt with was very kind and professional! Not something you experience a lot post Covid! Thank you all!!

We have used them the twice in the last month and the moves have been good and no issues…read more Travis and team Sat was early and professional

Job and Garrett were professional and it was a very easy move. They were timely and on task. I…read morewould definitely recommend and use the company in the future to move again.