If I could give this business a negative I would, I rented a truck and brought it back 4 hours later, with no issues. According to the rental agreement I had to return the truck in a clean condition, when we entered the lot to return the truck I told my 2 helpers to clean the truck, I went inside to finalize the paperwork, The lady at the counter went out to check the mileage I saw her approaching my helpers, but didn't know what was said, she then came in all frustrated and breathing hard, I asked what's up, she said I told those guys to remove the trash they put in to the dumpster and they refused, to appease her I told her I would check it out. The dumpster was 10ft from the businesses building, I would have presumed it was uhauls dumpster as my helpers did. When I got outside I asked my helpers what happened, they said the lady was yelling at them from the start and the only reason they said no to her was because the dumpster was empty with water at the bottom and then would have had to jump down into it. What they threw away was 2 empty cans of cola, that's it. As we were sitting in my vehicle talking, I guess the owner or manager came out knocked on my window and began yelling at me, we didn't even have a chance to go get the cans yet, when my helpers got out to go get the cans, he began yelling at them he was threatening to call the police, which I told him to do it, but he just keep yelling, I got out of my vehicle to calm things down, then the lady ran out and ran directly to my helpers and started to cuss them out even at this point, we had removed the can, my helpers then started to become vocal, they were being verbally attacked, I couldn't blame them at this point, I though she was going to physically acttack them,. The u haul guy and woman were both holding or leaning on my vehicle, I got them off, and told my helpers to get in the vehicle, they were still yelling at us as we pulled away. First we presumed the dumpster was there's, We jumped into the dumpster and got the cans, The dumpster was not even there's. Yet they continued with the verbal abuse. This is the worse customer service I have seen in decades, I will never do business with this company again and I will escalate this to the uhaul company. read more

U-Haul - Truck Rental Near Me - Hershey, Pennsylvania

Great service! Incredibly polite people: all workers went beyond their duties to accommodate me. They promptly reached out to me when they thought I was having issues renting a space for my car and even offered me a ride home when they believed I had no ride (I declined since my Uber was about to arrive). I cannot speak for every customer here but I definitely received quality service and highly recommend this place. read more