We were traveling up north on a hot Friday night , had a tire emergency , Josh Lauria was amazing …read more They were closing in an hour , he took the time to help us replace our tire and allowed us to wait with our three dogs in the waiting area on a hot Friday night ! Josh Lauria , the assistant manager at the Bay City location is your man ! I highly recommend him !!

Explained everything to me so I could understand and did the job quickly didn't try to make me…read morespend more on extras

My insurance offered me a low-ball payout on a total loss. I reached out to Auto Appraise and spoke…read morewith Jennifer. She was excellent to work with. She took the time to explain everything clearly, was very responsive, and kept the process moving forward (far better than our insurance adjuster). Our car had a rebuilt title, which complicated the appraisal. Jennifer was clear about expectations and didn't over-promise. In the end, our insurance settled for a 30% higher payout, which was more than I expected and I'm very satisfied. I highly recommend Auto Appraise if you're contesting your insurance appraisal and will use them again in the future.

My insurance gave me a very low offer for totaling the car instead of getting it repaired for a…read moredamage to the passenger side back door. I decided to fight and called Auto Appraise. Jennifer attended my call and explained the process in detail and told me that the insurance offer was too low by looking at their quote. I immediately decided to hire auto appraise after speaking to her. I called couple of times during the process to ask questions and she was very patient to answer all of them politely. Travis and Jennifer worked on this for less than a week and conveyed the good news on last Friday . I got a signed copy of the agreed price between Travis and the insurance appraiser and the new price was more than 3.5 than the original offer. The process was seamless with auto apprise and I highly recommend them for your appraisal needs. Five start company.

Working with this dealership was the best experience I've had with any brand vehicle I have owned…read more I will going back for all oil changes and I will purchase my next vehicle from them. They are very customer oriented and it shows with my experience. I love when companies take care of their customers. Thank you for such a pleasant experience.

I purchased a car from Showcase Mitsubishi 1 year ago and then I had to order a $10 part that I had…read morebroke. The part never arrived and Showcase refused to send me another one or give me a refund. It's sad when dealerships like this are consumed by greed and are willing to sacrifice customers for $10. I had to reorder the part from another dealer. So becareful when dealing Showcase Mitsubishi. - a concerned citizen from Bay City Michigan

While traveling south on I 75 near Bay City, the interstate gifted us with a bolt through our tire…read moretread, and thump, thump, thump, thump to the edge of the road. I was able to get the donut spare installed, and called Monroe at 4 PM on Sunday afternoon, and they said they'd work us in. The happy ending to the story: the shop stayed open past closing time to replace the damaged tire, and sent us on our way after fast, friendly experienced service. 100% satisfied + clean, comfortable lobby to wait in while the work was done!!!!

This place is without a doubt the worst in Bay City. Don't let their signs fool you they only do…read moretire and wiper replacement. Tried to get u joint done and they told me the mechanics would not "feel comfortable" doing them. Tried to get alignment, made an appointment, came in on appointed day and time and was told the only person able to do alignments doesn't work on that day, so what the appointment for? tried to get service albeit 10 minutes before closing and was told they already were closed even though it was 10 minutes before posted closing time. Have sent several complaints to corporate about this facility. DO NOT GO HERE!

This is the fourth car I have purchased form Thelen over 15 year's time, and there is a reason I…read morekeep going back. The sales people are friendly and knowledgeable, and the deals are fair. For any of the other buyers who gave them only one star, their experience would have been improved by doing just a little research online. Carfax reports are easy to get, and deals can be found by just doing a simple online search. I was allowed to take the car I was looking at on an extended test drive, take it to my mechanic, crawl all around it - before I was even certain I wanted to buy a new used car.. Rob Curran, my exemplary sales person, even asked me the best question I was ever asked when looking at used cars. "What DON"T you like about it? If we can figure that out, I can find a vehicle that will fit your needs better" Wow - what a great approach! I really felt like I was getting the personal treatment, and wasn't just a wallet with legs. (as it turned out, there wasn't anything I didn't like - so I am driving it today!) Rob really is the best of the best - catch him at the Subaru lot and be ready for personalized service. I am super happy with the '12 Forester I bought from Rob. It was time to retire my '03 Stratus (purchased from Thelen 7 years ago). No car dealership will give you what your car is worth on a trade in, so I financed the whole thing, and sold my Stratus for a good price the very next day :)

My Audi Q5 2.0l turbo was burning oil at a rate of 0.25 - 0.50 quarts every 200-300 miles. When I…read moreasked why it was doing this, I got the "its nothing to be concerned about." run around. Come to find out too little too late that Audi settled a class action lawsuit for this very issue and a manufacturing issue of piston ring failure. $20,000 for a new engine. Never buying any thing from VW group again!

Ayden Sauer was a delight to work with when we bought our pre-owned RAV4. We were also pleased that…read morewe got two smart key fobs! We strongly recommend this dealership and this sales professional.

Dishonest pricing for an oil change…read more They made me setup an appointment for a $69.99 oil change. They said the taxes were included. It sounded like a good deal. They give me an invoice for $71.87 and then they charge my credit card $74.03 They told me there's a 3% charge for the credit card over the phone after the oil change had been done, but they never said there was a 3% charge when I was paying for the oil change. I had the cash in my pocket. I would've paid with cash. Nobody on this planet would use a credit card if they knew there was a 3% charge. The actual sales tax on the invoice was for $2.53 If you subtract $2.53 from $71.87 it comes out to $69.34 which makes the guy on the phone that says $69.99 a complete liar.

we had a great experience Matt Cowell was an awesome person to work with he answered all of our…read morequestions and helped us out in every way great person to deal with all around

back in November before thanksgiving we were driving home doing maybe 60 on the freeway when we…read moreheard a huge BANG. That bang was my transfer case EXPLODING. With the transfer case exploding it caused my driveshaft to fall and snap. Where the driveshaft connects to the transmission there is a little knuckle. That knuckle you can't just replace, you have to replace the whole transmission. Well, we have a warranty on the car since I'm still paying on a loan for it. Mind you we were 2 hours away from home. We called for a tow and had it towed to the nearest Jeep dealership. That dealership was Thelen Chrysler Jeep Dodge Ram. As I stated above this happened in NOVEMBER. I was working with a guy named Josh. He was great. Very informative and kept me up with all information and called me back within 24 hours of me calling. NEVER left me hanging for days. We both tackled contacting the warranty company and fighting with them about a new transmission since they denied it at first and said "you continued to drive the car after the transfer case exploded and the driveshaft broke". ‍‍ if you don't have a transfer case or a drive shaft how can you drive? You CANT. So I argued with the warranty company till they finally admitted that I was right and they put in for a delivery of a new used transmission. Took like 2 weeks for them to get it. They finally got it but the tech was on vacation. No big deal. A week or so later they got the transmission in.. and it was bad. Josh had to file a complaint with the warranty company and then the warranty company had to file for a warranty replacement with the transmission company. That took FOREVER. Well they received that transmission roughly 2 months ago or longer. Well Josh had left the company and my car just kept getting pushed back and other cars that came in WAY after mine, got fixed. I was calling almost every other day to get an update. I spoke with a younger gentleman that said he was working the case and said they'd get to working on the jeep that week and it would done by the following Monday. I call the following week, and spoke with a lady and she said she was now working the case.. (hmm) I said okay, and asked when my car would be done. She said the following Wednesday it would be ready for pickup. I said awesome. A week and a half later which was Wednesday I called to get an update. I left voicemails DAILY for a week. Spoke with another gentleman when they finally answered and they said it would be another week till they get it into the bay because they're working on another car. At this point they had been saying itll be done in a week for damn near a month. Finally my husband calls them and said that if it's not done by that following Friday that we would be coming up there regardless to pick it up and we'd be bring a lawyer as well. May 8th we head up to the dealership which was a 2 hour drive. We open the trunk and they have a metal bar that was part of my car and they said that it was damaged so that's why they didn't put it back on. Okay fine as long as it wasn't important. Everything looked great. Well we get home and literally have it parked for less than 30 minutes and you could see a small puddle of trans fluid under the car. We just tossed it up like it was just residual trans fluid that maybe when they were filling it up they dumped some. Well it is NOW May 22nd. It's been EXACTLY 2 weeks. There is no way it's just "residual" fluid. I have a big puddle of trans fluid under my car ONCE AGAIN. Mind you, they had my car for damn near 6 months. SIX MONTHS and there's STILL an issue because now it's leaking trans fluid. Ive called the dealership and now I'm just waiting to hear something back because if I take it to another dealership closer they will start all over again and I'll have to pay a lot more out of pocket. And the fact that all the issues weren't fixed I don't feel safe driving my car 2 hours, and I'm not paying and i shouldnt even have to pay over $400 just for a tow to get to the dealership. Plus if I drive it there then the warranty will be null and void because I "drove it damaged"

Jay fixed my SVSU students car promptly and kept us parents in the loop the entire way. Very…read moretrustworthy and will send her there every time she needs anything automotive related. Thanks from 2 relieved parents.

This service was performed months ago but I like to make sure everything is good before reviewing…read more The techs here had a lot to figure out with my vehicle but they went above and beyond working this out. The cost of my service was 1/3 of what many other mechanics quoted me and almost 6 months later it's working like a charm. Thank You all for giving me top-tier service.

Very knowledgeable on all aspects of auto repair. They don't automatically add $79 for a scan that…read moreyou don't need. They checked out other stuff under the hood and told me every thing was good

Always, always good, reasonable and honest is our experience. Muffler Man is our go-to auto repair…read moreplace. They have never disappointed.

I've been a customer of Bay Auto Care for over 10 years, and over several used cars. I was drawn to…read moretheir business by the convenient location, but the customer service has kept me coming back. The owners and staff are always welcoming and friendly. I always feel they are being completely honest with me, and charge a fair price for their expert care. I recommend them to anyone I know looking for auto care. I've used their oil change services the most, but also have had other minor and just a few major repairs completed. My boyfriend is now a loyal customer for his two vehicles!

Janet and the guys are very knowledgeable and explain everything in a way I can understand. They've…read morebeen my go to place for 6 or 7 yrs now and I trust them completely. I wouldn't go anyplace else!