I recently had my rear bumper repaired at Parramatta Smash Repairs through an insurance claim. When…read moreI picked up the car, the central locking on my driver's door stopped working that same day. This wasn't an issue before the repair. I dealt with Sam and Murray during the process. I called and went back to PSR straight away. They inspected the door and told me the actuator had worn out due to age and the fault wasn't related to their work. I found this surprising because the central locking had always worked normally before the repair, and the problem appeared immediately after the car was returned. My family has taken several cars to PSR over the past decade and we've always been loyal customers, so the experience this time was disappointing from a service point of view. I've now had to escalate the matter to NSW Fair Trading to resolve the issue. Sharing this here so others are aware of the experience I had.

Don't you just hate it when poles come flying out of nowhere and smash up your car? Whats worse is…read morethey love it a ton more when you're reversing .. yep thanks. So I nailed the backend of my car pretty hard a couple of weeks back and given my insurance covered pretty much everything, I had no drama sending the car to this repair place. So after getting my claim no, it was off to the repairers - from the moment I dropped the car off, I never once had to call them or my insurance or Hertz or a cab. Parramatta Smash Repairs organised everything on my behalf. They organised a hire car from Hertz, they organised the cab so that I can pick up the hire car, they even organised the exact time I would need the cab so that I wasn't waiting around !!! Their frontline service is amazing. They called me the day after I dropped the car to give me a progress update and continued these calls twice a week until it was ready. As I said, I never ONCE had to call them - this to me was above and beyond anything I've ever experienced. Seriously tho, I wouldn't normally review a smash repairer, but I felt like I just HAD to review this place purely because of their excellent service Ohh and the work they carried out? FLAWLESS !!!!

My rego is due. Which means I'm due for another in what has been a long litany of crappy…read morecar-related surprises over the years. This time I swung by K-Mart Tyre & Auto for my pink slip (Wanna race for pinkies?" What? No. What do you think this is, Grease?"). And, sure enough, I gotta shell out some dough to fix the exhaust on The Black Bandit before it can pass rego. Should have called William Hill, chucked a few hunj on this happening. Would have offset the cost. Thing is, these guys were good blokes about it. They put the car up on the hoist and showed me what was what, explained the problem to me, and took the time to explain a few other things I might wanna look out for, even getting all upside the chassis with a torch to highlight some hard to reach problem areas. Which is a line I think I stole from an Oral B commercial. So, yeah, I'm getting slugged. But at least I know why, and am content in the knowledge that these guys know what they're talking about aren't out to take me for a ride, which is a feeling I've had with some mechanics in the past.

Flexible with appointments, friendly service. Had a good experience until I got a second opinion…read moreand was told there were many faults in the car (I had a car accident) that they'd missed. I insisted there was something wrong with the car but they assured me it was ok- it was NOT ok. I should've asked for my money back as this is pretty unacceptable and I've had to pay double to have 2 mechanics look at it for the same issue.

I had a problem with the rear brakes on my Ford BA Falcon, the parking brake didnt work. I had…read moreasked the dealer to fix it but they did a pretty poor job, and just adjusted or tightened a screw or something....... I rang around a few places, and the people I spoke to just didn't know that much, said that i would need to bring it in etc.... Speaking to these guys they knew the problem, and suggested a reasonably priced solution. When I took it in they took care of it, and did a great job, and told me what to watch out for to prevent it happening again. They are in an old school garage near lane cove national park, and its not too bad as you can walk up to Chatswood while its being serviced. I would highly recommend these guys as they are specialists, and care about the work that they do.

The Suba, bless its auto soul, went for 385,000 km with one engine, one gearbox and one mechanic…read more Bruce knew that car well. It needed more than just Brakes and it didn't have a Clutch. Anyway, it just kept going - way past the point at which Bruce told me that every time I filled it with fuel I had overcapitalised it. Keeno first stopped driving it, then refused to be seen in it. If a client saw it the rule was to deny any knowledge of it. Didn't seem to matter that it was always parked in one one of the firm's marked spots. At the end nearly everything was broken, mostly by me, but Binga helped from time to time - he took care of the radio. The upholstery on the roof came away so that all that was holding it up was the interior light. It was like driving around in an Arabian tent. The suspension collapsed. "Fully lowered!" said Binga, impressed. Chatswood Brake and Clutch always took it in - I never got told "we're all booked up till next Tuesday". Bruce just said "Bring her in". He would find cheaper parts, but if it was important he would explain why they had to be genuine. He showed me what needed to be done and if it was too much we would prioritise it. I never once thought he was ripping me off. I hate to think what would have happened if I had taken it to a dealer, assuming they would let it on the premises. My guess is the business plan, vision, mission statement, values pledge and parts and labour guarantee would have been nice to read but the bill wouldn't. I could usually get a loaner for the day from Bruce - try that at a "Dealer Authorised Service Centre". Chatswood Brake & Clutch work on more prestigious cars than the Suba (like Keeno's) but I reckon they had a soft spot for it. Bruce understood it didn't need too much spent on it - that it had a pretty good self fixer that only failed at the very end - when then steering gave way ...and I sold it for $500. Highly recommended mechanic - and not just for brakes and clutches.

Great repair and service to my very old Camry . Kept me…read moreupdated and sourced difficult to parts. Thanks guys.

WORST EXPERIENCE EVER WITH A MECHANIC! Absolute con men! Was meant to call me with info abt what…read morework needed to be done, receive a call to say a part that needed replacing would be $145 and that they would get back to me about the labour costs. Receive another call at lunch to ask where I worked and a promise to call me back, then no phone call all afternoon. Half an hour before they close I called them to check up on my car and they ask if they can keep it overnight!! I say no I need to use it to get home and they say ok come in the next half an hour. Go in to pick it up and get the speel that my car has a whole host of "issues" that they have been "working on for hours" that they have taken the liberty to fix and also filled the tank full of fuel, even though the car was dropped off with a 1/4 tank, so on top of "hours" worth of labour to fix the myriad of apparent issues I now owe them $76 worth of fuel as well! All done without my knowledge. After disputing the work and the fact they never called me or asked me if I could or wanted to go ahead with work, I am told I shouldn't drive a car without expecting it to be expensive to fix and also that they assumed I'd be good for the cash!! So unprofessional!! I ended up being forced to pay the only money I could afford $260 for what I suspect was less than half of that to fix. Awful and threatening experience. In hindsight I should have not paid a dollar for anything except the part I had been quoted ($145). But was threatened and manipulated into paying more!! Awful awful place. No idea how they have good ratings online, this is unfortunately why I picked them based off their online profile!! Epic fail!

I have just upgraded my car and had Camex Autocare in Campbelltown do a major service for me. The…read morecar now feels like new. WOW, Im so impressed with the guys and the way they looked after me, especially after all the work that was needed to be done to my car. They were amazing and the price was very reasonable. I highly recommend them to do any work on your vehicles. Thanks Camex

Friendly team of mechanics and office srtaff no charge to diagnose noise as we were passsing thru…read moreto canberra we had a stick wedged somewhere. We really appreciate their honesty we were expecting the worst made it home safely