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    TyAva Yorkies

    5.0 (1 review)

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    2 months ago

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    Petland Atlanta Dunwoody

    Petland Atlanta Dunwoody

    (137 reviews)

    Absolute horrible customer service. I drove a total of 4hrs to come get a puppy for our family. I…read morecalled multiple times asking if they could manually enter my credit card information because I was pending a new card in the mail as my old card would that tap, swipe, or insert. I was told multiple times that they could. I showed up. Our family found the perfect mini Goldendoodle. Filled out all the paper work and when I went to pay was told they couldn't enter the card manually. Working in IT, I knew that was a lie. I showed them how to do it on the clover Point of Sale system they use. They then told me that the owner wouldn't allow it to happen. I called Mr Hunt, the owner, and explained my situation and what I was told. He told me his employees know better and without saying, called me a liar and scammer. I told him to pull the recordings, but I doubt that will happen. He then offered his stores financial services which are absolutely ridiculous compared to what I currently have. They lost a substantial sale and a customer for life. I'm also aware that these front counter workers make money from sales. I feel bad that the girl helping my family missed out on this commission, but unfortunately the owner prevented that. I could tell she was heart broken. I should have read all of the ratings and took them to heart before driving this way. The only way Mr Hunt keeps this store running is by manipulating people into terrible financial deals.

    Petland is the largest national retailer of puppy mill puppies. This location is not excluded from…read moreall of the horrible reviews and experiences that exist all throughout the US. It's obvious the staff are pushing sales for either commission or some other incentive that is not finding perfect matches and getting animals good homes, and incredible pressure was applied to walk out with a $5050 dog right then and there. I would do explicit research before ever supporting this Petland or any other.

    Petland Kennesaw - water bowls

    Petland Kennesaw

    (190 reviews)

    Janna was super patient and helpful. we enjoyed petting and learning about the pets.read more

    I wish there were an option to give less than one star…read more I left this establishment disgusted and deeply disappointed. It was immediately apparent that the staff at this location seemed far more concerned with making money than with the well-being of the animals or the families who come in looking for a pet. From what I was told by this attitude appears to start with the owner, Steve Gregory. I was shocked to learn that a deceased animal had allegedly been placed in an employee food refrigerator in what employees described as an attempt to conceal issues within the store. If true, that alone should alarm anyone considering doing business here. The employee turnover rate appears extremely high, and several people indicated it was due to concerns about an unsafe and unhealthy work environment. What concerned my family most, however, was what we discovered while considering purchasing a dog. After researching the dog's pedigree, we found evidence suggesting the dog was inbred. Further investigation led us to discover several other dogs with similar issues, as well as concerns about animals allegedly originating from puppy mill operations. The conditions of some of the animals in the back area were heartbreaking. Several dogs appeared to be sitting in their own waste, with feces visibly caked on them. It was incredibly upsetting to witness. We wanted to believe the negative stories we had heard about Petland were exaggerated, but what we saw firsthand only reinforced those concerns. Even the employee assisting us--Jenna, if I remember correctly--indicated that many of the concerns we had heard about the store and its management were accurate. My family ultimately walked away saddened for the animals and disappointed by the overall experience. I strongly encourage anyone considering purchasing a pet here to do extensive research beforehand. In my opinion, this is not a business that deserves your time, trust, or money.

    TyAva Yorkies - petbreeders - Updated October 2026

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