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    T W S Leeds - Damage to paintwork

    T W S Leeds

    (7 reviews)

    It did not begin well with the workmen damaging window sills with their tools…read moreBut this was sorted quickly and TWS paid for the repainting once they had finished BEWARE you cannot speak to TWS directly and have to hope the message left with a call centre gets a response- thats how they avoid discussing your problems !!! They are very money minded with all workmen asking for a payment before they start work You CANNOT PAY by credit card so again no way to claim your money back if there is a problem! The LEAKS began when it rained !! Small at first - see photo 1 then pouring in - video 1 It took 2 weeks to organise their surveyors visit - then cancelled as he was "ill" Complaining and saying we would leave them a negative review resulted in an instant nasty call from Tony the co owner But it did get their electrician out to disconnect the ceiling spotlights where water was coming through! A week later the surveyor appeared and when asked if he was well now as he was unwell and could not come earlier, he looked surprised saying he'd not been unwell and was now the firms only Surveyor as the other had left as had other office staff leaving only one in the office! The outcome of his visit was to confirm our own roofers report that the TWS workman had not properly sealed the new conservatory roof to the house roof thus allowing water inside The Surveyor would report this to Tony and said it was acceptable for us to get our roofer to immediately do the job properly and TWS would reimburse us the cost We understand this was because as the boss had informed us earlier they had over 240 , YES over 240 !! service call's outstanding!! So our roofer did the job and we sent TWS his invoice after paying him We spent 1/2 hours each day for a week repairing the damaged paintwork inside - see photo 1 and trying, unsuccessfully ,to get the stain off the carpet inside - see photo 3 7 .5 weeks later we are still waiting for TWS to reimburse us after agreeing to pay. 3 different excuses to date before we gave them the first "please pay by date" last month Illness in the owners family is the reason we have been patient but we have the same situation and TWS are aware of this and the the stress they are causing us With so many excuses and two deadlines passing we are going to make a claim in Court against TWS for 1. Getting the leaks repaired 2. and 3. Claiming for redecoration and carpet cleaning or replacement. We were initially happy to cover this ourselves if they paid us in a reasonable time which they have not We will update this Review when we have more news or if they pay us

    I agree. Very quick to install and take my money, took 4 months to correct teething problems. Now…read morehave a problem with my roof which has not been fixed since I reported it 7 months ago! 5 lots of men have been to inspect it, I have wasted days off work because appointments have been cancelled at the last minute, it seems like the the staff on the phone are unable to make any decisions because I am always told that things have to be checked with management, I am promised someone will ring me back but this rarely seems to happen and I have to chase it up, the owner seems to spend most of his time out of the country, and I am sure I have been lied to on several occasions with feeble excuses. I have already told my friends who are wanting a conservatory not to use this company. Do not get a quote from them because even the man that came out initially told us a 'story' about how an old couple had given backwards at the last minute so they could fit us in for installation within a couple of weeks, shoud have seen the alarm bells ringing then. I would not even give them a 1 star rating, aftersales care has been appalling!

    Honest Windows & Doors - Solid core door high security ultion as standard

    Honest Windows & Doors

    (1 review)

    As first time buyers, finding tradespeople to complete jobs for us can be daunting. You hear so…read moremany stories of cowboys ripping people off but with Honest Doors, this couldn't be further from the truth! Right from the word go, Desi was amazing. She was patient and kind and answered all of the daft questions I could possibly throw her way! She went out of her way to find us options that suited us and when one of our doors threw a spanner in the works (who knew a door could be too small!?) she just found us alternatives that fit within our budget and still did what we wanted. Nothing was ever too much for Desi and we knew that if we dropped her an email with a question we wouldn't be kept waiting for a reply as you can be with some trades. It really is a family run business with Andy coming out to measure up the doors for us too and they have never been anything but incredibly honest with us along the way - offering advice and options so we could make our own (well informed) decisions. Then when the doors were fitted, you wouldn't have even known that they'd been - so clean and tidy! I cannot wait to be in a position to be able to replace our windows because these guys will be our first stop for sure.

    From the owner: We specialise in the supplying & installing of upvc windows and doors, we also supply and install…read morecomposite doors and french doors. We believe customers deserve to be kept informed and we offer free advice on many aspects of the industry. We are partnering with the best manufacturers of windows and doors in the industry to bring you the best products at the best prices.

    TWS - windowsinstallation - Updated May 2026

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