To start, I will admit I had never utilized a Travel Agency before to book a vacation. However, for…read moremy family's and I Summer vacation trip to Japan it really felt like an arduous task when I tried to do research of where to stay, visit, etc. I did not know what to expect when originally coming across L & B Travel on the app Thumbtack. When I reached out I was assigned Sebastian. From the very beginning Sebastian was extremely friendly, patient, understanding and most importantly, very knowledgeable and transparent. I initially sent him over a bullet point list of what I was looking for and details of our trip. We then scheduled a short call to discuss my trip and confirm some trip details. Very quickly thereafter Sebastian provided the initial itinerary that was extremely spot on, which made me appreciate that he listened intently and captured every single detail of my trip request. I immediately felt more relaxed knowing that Sebastian really cared about my trip and wanted to get things right, right out of the gate. As part of the itinerary that Sebastian provided, it included a phenomenal package of hotel stays, flights and tours across 3 cities in Japan at cost-effective rates. Things I would 100% not have been able to find/secure on my own. Sebastian was able to get me everything we wanted in our trip and within our budget. I could not believe it! Fast-forward to once we were in Japan... We had a tour one day to Mount Fuji and the third party company that Sebastion had procured our tour from, had delayed our tour voucher and still had not provided it as of the morning of our tour. From Japan at 8am local time, as my family and I waited outside the tour bus, with 20 minutes left before the bus would leave for the tour, I called Sebastian for his help. In less than 5 minutes he called me back and retrieved the voucher from the third party and emailed it me, so we would not miss our tour. Sebastian sprung into action immediately and saved what could have been a very disappointing day, into a day my family and I will never forget in such a wonderful way! As we were getting close to ending what had been an incredible vacation to that juncture, I reached out to Sebastian as we were gearing to heading to our final city (Osaka) in Japan for our final 3 nights, asking if he could do anything about our hotel lodging as I felt our jr. suite would be too cramped for my family of 5. Again, Sebastian sprung into action immediately and was able to pull some strings and upgrade us to a larger suite that was perfect for us AT NO ADDITIONAL COST. All in all, reaching out to L & B Travel and being fortunate enough to work with Sebastian was the best thing that could have happened to my family and I with our vacation as everything turned out beautifully, as we really had the time of our lives. That being said, I recommend L&B Travel to anyone and everyone, and I recommend Sebastian to all who are looking to plan a trip. He really knows his stuff, but you get a guy who is honest, patient, understanding, hardworking and transparent, and who did all the heavy-lifting to get my trip planned successfully. I have found my travel agent and without a doubt will continue to use L&B and reach out to Sebastian for all of my future trips/family vacations. From my family and I, THANK YOU, Sebastian and L&B!!

Excellent responsiveness. Good detail, helpful advice and customized service for a complicated…read moreitinerary. Highly recommended. They were even careful to follow up and respond while I was traveling. They suggested alternatives and a way to adjust plans mid way through our travels.

Our family has travelled extensively and used a number of travel agents. Sabrina is the first we…read morehave been motivated to review due to her exceptional and refreshing reliability, responsiveness, connections to lodges and tours that might otherwise be fully booked, and recommendations for activities, restaurants and hotels. Even when issues arose on our trip with flights being overbooked, she immediately jumped in and had her local contacts secure seat assignments to relieve the stress.

If Brazil is your destination, Sabrina is the key to a perfect and unforgettable adventure!…read more I have been using Sabrinas travel services for almost 30 years. I starting when she worked for another Brazilian specialty travel company and I stayed with her as she started her own business almost 20 years ago. Ive been to Brazil over 100 times and she is always there to help when problems or changes appear or to give me great advice about Brazil, especially when I was still traveling frequently during the pandemic. The help I've gotten from Sabrina with her knowledge and experience with Brazil is something you would never get from a website or a big box store agency.

I recently went on a trip with friends that Alexis booked for us. 5 out of 5 stars, from planning…read morewith Alexis- picking out the location, etc. to the location itself- everything was handled professionally and in a timely manner. Planning our trip was so easy. And the cabin we booked was fantastic. It had everything we wanted and so much space. I highly recommend booking your next stay through Alexis!

I went to Tampa Bay for a bachelorette and we had THE best time! On top of having a house with a…read morepool Alexis booked a hunk-o-mania show for us on Saturday and a brew tour for Sunday for were great picks. We found out the original place we booked was having plumbing issues when we were boarding to head to Tamp and by the time we landed she already had us moved to a different house that was even bigger than we needed and still with a pool with no extra charges and we didn't have to worry about anything. You can tell she just really wants people to enjoy a vacation with to stress or hassle.

My husband and I decided to have a destination in Cancun, Mexico. At first, we were nervous about…read morethe whole idea however, we chose to work with Martini Travel who made our experience so smooth and memorable. Martini Travel is very organized and took care of all the travel arrangements for all of our guests and by doing so, they took the burden off of our shoulders and allowed us to enjoy our wedding. Our wedding guests were very happy with all their travel arrangements including the hotel Martini Travel helped us choose for our wedding venue. We even had couple of our guests go back to the hotel of their suggestion for a family vacation. Furthermore, Martini Travel also assisted us in connecting us with different vendors for our wedding including, catering, florist, rentals, and many more. We couldn't be more grateful to have worked with such a responsible and attentive travel agency that had such a great impact on our wedding. It has been 2 years since we have been married and we still have guests talking about the wedding. Thank you Martini Travel for all you did for us! 10/10 recommend them for your next destination wedding! You won't regret it!

This has been the first time I've ever used a travel agency. I bumped into Martini Travels here on…read moreYelp & I Ofcourse went through all the comments & I figured it wouldn't hurt to try it. It was honestly the best decision I could have ever made. I spoke with Serineh, extremely nice, professional & prompt. She e-mailed me all the information I requested with the type of resorts I was looking for & delivered as she promised. Although we had someone from our group cancel, Serineh was there to assist with that, every step of the way. Always made sure to call me with any updates. Martini Travels has definitely earned my business forever. Our group and I have made future plans for other trips we plan on taking. If you are unsure and skeptical, please take my word for it, you will not be disappointed. Serineh, I appreciate all of your time & dedication. Thank once again for all the great tips & suggestions for our trip! I'm beyond happy with your service!

Contacted Derick and within 15min, was able to not only find me the perfect hotel but did it…read morecheaper than I could even find! I will definitely be using him for my travel needs going forward.

Subject: A Wonderful Experience on Qatar Airways Flight QR735 (Doha to Chicago)…read more On Monday, June 15, we traveled from Doha to Chicago on Qatar Airways Flight QR735. There is so much we could say about this journey, but in just a few words, we would like to say that this flight truly won our hearts. We traveled in Business Class, seated in 8E and 8F. Everything about the journey was exceptional--from the comfort and cleanliness of the aircraft to the outstanding service provided by the cabin crew. We would especially like to express our heartfelt appreciation to the flight attendants Ruchi and Parinaz. Their warm smiles, kindness, and caring attitude made us feel like family throughout the flight. Parinaz, in particular, made us feel as though she were our own daughter. Her genuine care, affection, and professionalism made our journey unforgettable. We are proud to share this wonderful experience and highly recommend Qatar Airways Flight QR735 to all travelers. The excellent cleanliness of the aircraft and the exceptional hospitality of the cabin crew, especially Parinaz, deserve the highest praise. We are delighted to give this flight a 5-star rating and look forward to traveling with Qatar Airways again in the future. Thank you to the entire Qatar Airways team for making our journey so comfortable and memorable. Sincerely, Amrik Singh & Family

Suzie Q's Fun Facts:…read more This is a branch office of a larger travel agency chain (apparently) based out-of-state. If you're not careful, they will pawn you off on another branch, even if you ask for someone specific at this office...... =~=~=~=~=~=~=~=~=~=~=~=~ .... .which is exactly what happened to me when I called this office, asking for Jim Berkeley (who has high reviews on Yelp). I have a big birthday coming up, and am in the early stages of planning a trip to Mexico with my girlfriends to celebrate. But knowing little about Mexico, and feeling not at all like putting work into planning this trip myself, I decided to splurge on a travel agent to do the work for me. I stumbled upon Destinations & Adventures randomly on Yelp. Since it was highly rated, I decided to give them a shot. But when I called to ask for Jim Berkeley, I was told he was out of the country leading a trip. Instead of Jim, I got a call back only from a random woman in Nashville, TN (Arlene Santos, with the high-falutin' title "Director of Client Services"). This, despite having specified that I'd be willing to wait for Jim to call back once he'd returned. Arlene and I chatted. I explained what I was looking for, and she offered to assist with a distinct lack of enthusiasm. (I think she may have even said something like, "that's a bit of a difficult one.") Now, I know what you're thinking: Why bother with a travel agent who isn't enthused about helping me? I guess I like to give people the benefit of the doubt, sometimes to my detriment. But then, the first red flag: Arlene later e-mailed me that she'd have me an initial quote and some package ideas by a certain date. But that date came and went, and no quote. When I followed up with her several days later, Arlene promised a quote "by the end of the day" - but then, she only sent the names of two hotels, without any pricing or explanation (with pricing to follow later). When I finally got pricing 1.5 weeks after Arlene and I had first spoken, the pricing didn't include anything but just hotel rates (which I could have looked up myself on Expedia). No explanation of how or why she chose those two options, and she said activities weren't included. Also, I'd specifically asked her for daily pricing, since not everyone in my party would be staying for the full trip duration.... but her pricing was weekly, not daily. Amusingly, Arlene's e-mail had added tersely: "Kindly advise which one you are interested in," as if there were absolutely no room for discussion on the matter. It was these two random hotels or nothing. It was clearly time to cut bait. I responded that I thought there was a disconnect, and added: "As it took you 9 days to provide pricing for two hotels, I'm wondering whether you may be too busy to assist me? If so, I'd rather not waste your time, and instead I'll move on to another travel agent. Please let me know." Arlene's frosty response: "Sorry for not being much help. I believe it will be best for you to work with someone else." This "Director of Client Services" should be locked away in an office and never be permitted to assist clients again. Just saying. Buyer beware!

My husband and I have been traveling with Jim Berkeley and DAI Travel since 2004…read more We've been on several cruises and land tours. We've eaten in a Monastary in Russia and a goat cheese farm in France. We've been kayaking in Croatia and snorkeling in Tahiti. I can't say enough about the staff at DAI. Any last minute changes are always handled without any problem. Our last cruise was supposed to end in Athens, Greece the day of a strike so Jim Berkeley got us off the ship a day early and flew us to Istanbul for 4 days. Our hotel and tours and meals all arranged at the last minute and all wonderful. We will be traveling with DAI for years to come and would recommend you do too.

Thank you to Lianna.Our Cancun trip was perfect . thank you for your best servic.Start from your…read moreSVH office to Cancun and back was organized and best servic.

I truly appreciate Astghik in her professionalism, patience, and dedication, Varsik as well,…read moreThanks you all for making my trip so special. I will gladly recommend you to my family and friends, and I look forward to booking with you again in the future!

My agent Cheryl Barrios was so so helpful ..Not only was her knowledge of all my travel options so…read morethorough and complete.but her personality was friendly, warm, inviting, and highly professional.. When it comes to setting up travel, plans look no further Cheryl is the measuring stick for what a travel agent needs to be ..

Excellent service. What sets them apart from flailing around on the internet is their knowledge of…read morelocations and unique insight into hotels. They have actually been to many places you may be thinking about and can comment from personal knowledge about things important to your trip decisions. Their expertise and connections can make your trips better. They have mine.

Our trip to Japan was amazing. From start to end every detail was considered, well organized and…read morepunctual. The selected hotels were very clean with excellent service. The tours were well chosen and the information given was interesting. Melanya, who accompanied the group was very professional, patient and did her best to accommodate each and every request. I highly recommend MS TRAVEL AND TOURS for future adventures. Especially the very beautiful tour to Japan.

Suzy has always set up or vacations since 2016. Our…read moreAnniversary Vacation to Akumal, Mexico was great with all the upgrades that the resort gave us. She is the best setting everything up! Thanx for putting us on the Yelp cover!